Information

  • Document No. 00001

  • Auditing

  • Conducted on

  • Conducted by

  • Location

Cleopatra Tower

  • Hotel Exterior (0/4)

  • Pavement cleanliness

  • Dekholia street: Cleanliness/sliding door

  • Facade lighting /plants/ fountain

  • Water fountain cleanliness & in good operating condition

Hotel Main Entrance

  • Entrance: door/lighting/plants

  • Uniform: Doorman/Security/Tourist Police

  • Tourist Police Attitude & Behavior

  • Luggage scanner/Metal detector gate

  • Doorman helpfulness/calling guest by name

  • Entrance: Time Card Machine

  • Entrance Lighting / exit lighting

  • Uniform: Valet

  • Exit: Time Card Machine

  • Safety

Public Area Inspection - Cleopatra

Lobby - Ground Floor

  • Luggage storeroom in order/Luggage carts

  • Luggage elevator

  • FF&E: Carpet/furniture/HVAC/Artwork

  • Panorama elevator

  • Function board/entrance signs

  • Ceiling/lighting/floors

Lobby First Floor (0/14)

  • Uniform : FO & Concierge

  • Concierge Desk /FO desk work areas clear

  • Furniture & upholstering

  • Guest elevator

  • Panorama elevator

  • Carpet/Flooring

  • Function board/Entrance signs

  • Artwork

  • HVAC Vents

  • Ceiling & lighting

  • Safe deposit box area

  • Lobby Air scent

  • Wi-Fi signal strength

  • House music

Restroom - Public Area (0/9)

  • FF&E: Carpet/furniture/HVAC/Artwork

  • Ceiling/lighting/floors/walls/windows

  • Equipment: hand/face drying apparatus / coat hooks / purse shelves/ baby changing stations

  • Sink / fixtures / mirrors / soap dispenser

  • Partitions / Toilets (including toilet seat cover if applicable) & urinals hand towels and/or hand dryers / toilet papers / facial towels

  • Safety type ashtray where smoking is allowed

  • Wastebasket, per brand specification

  • Restroom must maintain a neutral or pleasant aroma

Outlet

    Outlet / Banquet Rooms
  • Banquet / facility name

  • Mirrors / artwork / pictures

  • Windows

  • Baseboards

Outlet / Banquet Rooms (0/16)

  • Blinds / curtains / drapes

  • Carpet / floors / walls

  • Ceiling / lighting

  • Chairs / upholstery / brass / linen / table basis

  • Doors

  • Floral decorations / plants

  • Exit stairs

  • Trash cans

  • Vents / HVAC

  • Telephones cleaned

  • Buffet display clean

  • Restaurant staffing Uniform

  • Restaurant manager in duty

Safety

  • Sanister solution for ice scoops between 100 - 200 ppm

  • Water tremp reach 41 clesius

  • Light cover clean and kitchen hood free from grease

  • Kitchen staff grooming & clean

  • Safety dry floors

  • HOH passages are clear & clean

Front Office

Welcome

  • Read the FO vision updated by the FO night shift

  • Back up reports are downloaded and saved every 2 hours

  • All VIPs for the next day have been blocked on the system

  • All AMBs are acknowledged and there is no pending request file

  • Associate personal grooming , name tag, Sheraton pin and hygiene

  • Lay out of all reception desk, shelves, drawers are the same SPG sign

  • Observe usage of the StarGuest

  • Observe the front desk activity during the welcome, check in meets the welcome process

  • SPG preferences are acknowledged during the welcome

  • Observe the front desk activity during the farewell

  • Associates consistently smile and maintain eye contact using the guest name at least once if known

  • Associates recognize and acknowledge guest at 5 feet

  • All information on the QCD board is updated

  • 5S audit Is been carried out by the HOD (storeroom, cupboard and drawers) and workstations are properly stocked

  • Only brand approved pens, stationary, keys and packets used during the check in

Club

Checklist

  • Desk neat, clear - no customer information is left out

  • Workstations of guest stocked with office supplies / magazines

  • Club lounge artwork , lighting (all light bulbs must be functioning)

  • Club lounge floor, windows and ceiling

  • Club lounge furniture

  • Club lounge walls, baseboards and doors

  • Club lounge service Area / buffet

  • Club lounge ceiling / HVAC / vents / scent

  • Meeting room

  • Social hour

Restroom - Public Area

  • Public restroom partitions, toilets (including toilet seat cover if applicable) and urinals

  • FF&E : carpet / furniture / HVAC / Artwork

  • Floors / ceilings / wall / windows / lighting

  • Equipment: hand/ face drying apparatus / coat hooks / purse shelves / baby changing stations

  • Sinks / Fixtures / Mirrors / Soap dispenser

  • Partitions , toilets (including toilet cover if applicable) and urinals

  • Hand towels and / or hand dryers / toilet papers / facial towels

  • Safety-type ashtray where smoking is allowed

  • Wastebasket , per brand specifications

  • Restrooms with neutral or pleasant aroma

Nefrtiti Tower

Hotel Nile Entrance

  • Entrance: Door/ lighting / plants

  • Uniform : doorman / security / tourist police

  • Tourist police attitude & behavior

  • Luggage scanner / metal detector gate

  • Doorman helpfulness / calling guest by name

  • Staff uniform

Guest elevator

Elevator

  • Cleanliness / lighting / conditions

  • Digital signage in operation

  • Mirrors free from finger prints

Mawardy Entrance

  • Entrance: door, lighting, plants

  • Uniform: doorman / security / tourist police

  • Tourist police attitude & behavior

  • Luggage scanner / metal detector gate

  • Doorman helpfulness / calling guest by name

  • Staff Uniform

Hotel Surroundings

Parking

  • Outside parking cleanliness

  • Outside parking sliding door

  • Valet uniform

Staff entrance gate

  • Entrance: Door/ lighting / plants

  • Uniform: doorman / security / tourist police

  • Luggage scanner / metal detector gate

  • Associate stamp machine is working properly

  • Security staff uniform

Receiving Area

  • Receiving area cleanliness

  • Receiving area lighting

  • Staff uniform

Fire Exit

  • Cleanliness

  • Lighting

Safety & Security

Safety

  • Safe Deposit box control

  • Fire exit cleanliness

  • Fire exit lighting

  • Stairwell doors closed

  • Alarms activated

  • Fire control panel

  • CCTV monitor room (all cameras & monitors are in proper working condition)

  • Dogs are clean & neat

Incidents & accidents

  • Incident report

  • Notify tourist police office

  • Inform the House Doctor

  • Inform the GM / Hotel manager

  • HOH checklist

Staff facilities

Offices

  • Offices at heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors)

  • No smoking except in the designated areas

Restrooms

  • Ensure all (restrooms) heart-of-house area are in excellent condition

  • Soap dispenser

  • Doors, walls, ceilings, floors

  • Hand towels

  • Toilet paper

  • Safety type ashtray where smoking is allowed

  • Observe taps and flusher in good condition

  • Wastebasket, per brand specification

Lockers

  • All (lockers/changing room) heart of house ares are in excellent condition

  • Ensure doors, walls, ceilings, floors clean and in good condition

  • Ensure cleanliness

  • Ensure restroom in lockers in good condition

  • Soap dispenser

  • Doors, walls, ceiling, floors

  • Hand towels and/or hand dryers/toilet paper

  • Safety-type ashtray where smoking is allowed

  • Observe taps and flusher in good condition

  • Wastebasket per brand specification

  • No smoking except in the designated areas

  • Staff lounge and cafeteria

Associate lounge

  • All (Associate Lounge) heart-of-house areas are clean

  • Associate lounge : floor, FF&E , Equipment, walls, doors, windows, artwork

  • StarWoodOne and internet access are available and accessible on PC sets outside Cafeteria

Lunch room

  • All (Associate lunchroom / cafeteria ) heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors, bulbs, artwork, FF&E, equipment)

  • LCD is working

  • All equipment power and any related audio / video cables are neat and tidy and employ cable

  • No smoking except in the designated areas

Corridors

  • All (corridors) heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors, bulbs, artwork, FF&E, equipment)

  • Observe nothing is hindering the exit doors

  • Observe no smoking in corridors except in the designated areas

Swimming Pool

  • Ensure there is a security guard at the swimming pool

  • Swimming pool area lit at all times for night viewing and observation of the bottom of the pool, unless the pool area can be physically secured when the pool is closed

  • A "No Lifeguard on duty" sign posted if the pool is unattended. Signage that pool is closed after sunset in a clear view

  • Ensure floors clean and in good condition

  • Fitness center & SPA

  • Signage clearly placed that children under 16 should be prohibited from using high risk facilities such as whirlpools, saunas, steam room

Room inspection

    Room Number
  • Entrance & door condition door lock & secondary lock OK - Do not disturb & breakfast , card present

  • Evacuation plan

  • Closet & Shelves clean hangers and baggage racks to standard

  • All furniture drawers clean stationary / supplies to standard and laundry bags W/ slips present

  • All furniture free of dust

  • Wastebasket empty-liner clean

  • Ashtrays clean with matches to standard

  • Beds correctly & neatly made

  • Bedspread (s) clean-in keeping decor

  • Lamps operating on extensions cords wattage to standard

  • Mirrors clean and pictures clean

  • TV, dust free operating properly

  • Telephone clean - memo pads present

  • Clean in good condition

  • Drapes I curtains placed as recurred operating properly cleanliness

  • Windows balcony cleanliness I condition

  • Carpet under all furniture and traffic areas vacuumed and clean

  • All furniture present in correct position and coordinated with decor

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.