Sheraton Cairo Hotel & Casino

• Document No. 00001

• Auditing

• Conducted on

  Date

• Conducted by

• Location
  Address

• Hotel Exterior (0/4)

  Drawing

• Pavement cleanliness

  Yes

  No

  N/A

• Dekholia street: Cleanliness/sliding door

  Yes

  No

  N/A

• Facade lighting /plants/ fountain

  Yes

  No

  N/A

• Water fountain cleanliness & in good operating condition

  Yes

  No

  N/A

Hotel Main Entrance

• Entrance: door/lighting/plants

  Yes

  No

  N/A

• Uniform: Doorman/Security/Tourist Police

  Yes

  No

  N/A

• Tourist Police Attitude & Behavior

  Yes

  No

  N/A

• Luggage scanner/Metal detector gate

  Yes

  No

  N/A

• Doorman helpfulness/calling guest by name

  Yes

  No

  N/A

• Entrance: Time Card Machine

  Yes

  No

  N/A

• Entrance Lighting / exit lighting

  Yes

  No

  N/A

• Uniform: Valet

  Yes

  No

  N/A

• Exit: Time Card Machine

  Yes

  No

  N/A

• Safety

  Yes

  No

  N/A

Lobby - Ground Floor

• Luggage storeroom in order/Luggage carts

  Yes

  No

  N/A

• Luggage elevator

  Yes

  No

  N/A

• FF&E: Carpet/furniture/HVAC/Artwork

  Yes

  No

  N/A

• Panorama elevator

  Yes

  No

  N/A

• Function board/entrance signs

  Yes

  No

  N/A

• Ceiling/lighting/floors

  Yes

  No

  N/A

Lobby First Floor (0/14)

• Uniform : FO & Concierge

  Yes

  No

  N/A

• Concierge Desk /FO desk work areas clear

  Yes

  No

  N/A

• Furniture & upholstering

  Yes

  No

  N/A

• Guest elevator

  Yes

  No

  N/A

• Panorama elevator

  Yes

  No

  N/A

• Carpet/Flooring

  Yes

  No

  N/A

• Function board/Entrance signs

  Yes

  No

  N/A

• Artwork

  Yes

  No

  N/A

• HVAC Vents

  Yes

  No

  N/A

• Ceiling & lighting

  Yes

  No

  N/A

• Safe deposit box area

  Yes

  No

  N/A

• Lobby Air scent

  Yes

  No

  N/A

• Wi-Fi signal strength

  Yes

  No

  N/A

• House music

  Yes

  No

  N/A

Restroom - Public Area (0/9)

• FF&E: Carpet/furniture/HVAC/Artwork

  Yes

  No

  N/A

• Ceiling/lighting/floors/walls/windows

  Yes

  No

  N/A

• Equipment: hand/face drying apparatus / coat hooks / purse shelves/ baby changing stations

  Yes

  No

  N/A

• Sink / fixtures / mirrors / soap dispenser

  Yes

  No

  N/A

• Partitions / Toilets (including toilet seat cover if applicable) & urinals hand towels and/or hand dryers / toilet papers / facial towels

  Yes

  No

  N/A

• Safety type ashtray where smoking is allowed

  Yes

  No

  N/A

• Wastebasket, per brand specification

  Yes

  No

  N/A

• Restroom must maintain a neutral or pleasant aroma

  Yes

  No

  N/A

Outlet / Banquet Rooms

• Banquet / facility name

• Mirrors / artwork / pictures

  Safe

  At Risk

  N/A

• Windows

  Yes

  No

  N/A

• Baseboards

  Yes

  No

  N/A

Outlet / Banquet Rooms (0/16)

• Blinds / curtains / drapes

  Yes

  No

  N/A

• Carpet / floors / walls

  Yes

  No

  N/A

• Ceiling / lighting

  Yes

  No

  N/A

• Chairs / upholstery / brass / linen / table basis

  Yes

  No

  N/A

• Doors

  Yes

  No

  N/A

• Floral decorations / plants

  Yes

  No

  N/A

• Exit stairs

  Yes

  No

  N/A

• Trash cans

  Yes

  No

  N/A

• Vents / HVAC

  Yes

  No

  N/A

• Telephones cleaned

  Yes

  No

  N/A

• Buffet display clean

  Yes

  No

  N/A

• Restaurant staffing Uniform

  Yes

  No

  N/A

• Restaurant manager in duty

  Yes

  No

  N/A

Safety

• Sanister solution for ice scoops between 100 - 200 ppm

  Yes

  No

  N/A

• Water tremp reach 41 clesius

  Yes

  No

  N/A

• Light cover clean and kitchen hood free from grease

  Yes

  No

  N/A

• Kitchen staff grooming & clean

  Yes

  No

  N/A

• Safety dry floors

  Yes

  No

  N/A

• HOH passages are clear & clean

  Yes

  No

  N/A

Welcome

• Read the FO vision updated by the FO night shift

  Yes

  No

  N/A

• Back up reports are downloaded and saved every 2 hours

  Yes

  No

  N/A

• All VIPs for the next day have been blocked on the system

  Yes

  No

  N/A

• All AMBs are acknowledged and there is no pending request file

  Yes

  No

  N/A

• Associate personal grooming , name tag, Sheraton pin and hygiene

  Yes

  No

  N/A

• Lay out of all reception desk, shelves, drawers are the same SPG sign

  Yes

  No

  N/A

• Observe usage of the StarGuest

  Yes

  No

  N/A

• Observe the front desk activity during the welcome, check in meets the welcome process

  Yes

  No

  N/A

• SPG preferences are acknowledged during the welcome

  Yes

  No

  N/A

• Observe the front desk activity during the farewell

  Yes

  No

  N/A

• Associates consistently smile and maintain eye contact using the guest name at least once if known

  Yes

  No

  N/A

• Associates recognize and acknowledge guest at 5 feet

  Yes

  No

  N/A

• All information on the QCD board is updated

  Yes

  No

  N/A

• 5S audit Is been carried out by the HOD (storeroom, cupboard and drawers) and workstations are properly stocked

  Yes

  No

  N/A

• Only brand approved pens, stationary, keys and packets used during the check in

  Yes

  No

  N/A

Checklist

• Desk neat, clear - no customer information is left out

  Yes

  No

  N/A

• Workstations of guest stocked with office supplies / magazines

  Yes

  No

  N/A

• Club lounge artwork , lighting (all light bulbs must be functioning)

  Yes

  No

  N/A

• Club lounge floor, windows and ceiling

  Yes

  No

  N/A

• Club lounge furniture

  Yes

  No

  N/A

• Club lounge walls, baseboards and doors

  Yes

  No

  N/A

• Club lounge service Area / buffet

  Yes

  No

  N/A

• Club lounge ceiling / HVAC / vents / scent

  Yes

  No

  N/A

• Meeting room

  Yes

  No

  N/A

• Social hour

  Yes

  No

  N/A

Restroom - Public Area

• Public restroom partitions, toilets (including toilet seat cover if applicable) and urinals

  Yes

  No

  N/A

• FF&E : carpet / furniture / HVAC / Artwork

  Yes

  No

  N/A

• Floors / ceilings / wall / windows / lighting

  Yes

  No

  N/A

• Equipment: hand/ face drying apparatus / coat hooks / purse shelves / baby changing stations

  Yes

  No

  N/A

• Sinks / Fixtures / Mirrors / Soap dispenser

  Yes

  No

  N/A

• Partitions , toilets (including toilet cover if applicable) and urinals

  Yes

  No

  N/A

• Hand towels and / or hand dryers / toilet papers / facial towels

  Yes

  No

  N/A

• Safety-type ashtray where smoking is allowed

  Yes

  No

  N/A

• Wastebasket , per brand specifications

  Yes

  No

  N/A

• Restrooms with neutral or pleasant aroma

  Yes

  No

  N/A

Hotel Nile Entrance

• Entrance: Door/ lighting / plants

  Yes

  No

  N/A

• Uniform : doorman / security / tourist police

  Yes

  No

  N/A

• Tourist police attitude & behavior

  Yes

  No

  N/A

• Luggage scanner / metal detector gate

  Yes

  No

  N/A

• Doorman helpfulness / calling guest by name

  Yes

  No

  N/A

• Staff uniform

  Yes

  No

  N/A

Elevator

• Cleanliness / lighting / conditions

  Yes

  No

  N/A

• Digital signage in operation

  Yes

  No

  N/A

• Mirrors free from finger prints

  Yes

  No

  N/A

• Entrance: door, lighting, plants

  Yes

  No

  N/A

• Uniform: doorman / security / tourist police

  Yes

  No

  N/A

• Tourist police attitude & behavior

  Yes

  No

  N/A

• Luggage scanner / metal detector gate

  Yes

  No

  N/A

• Doorman helpfulness / calling guest by name

  Yes

  No

  N/A

• Yes

  No

  N/A

• Staff Uniform

  Yes

  No

  N/A

Parking

• Outside parking cleanliness

  Yes

  No

  N/A

• Outside parking sliding door

  Yes

  No

  N/A

• Valet uniform

  Yes

  No

  N/A

Staff entrance gate

• Entrance: Door/ lighting / plants

  Yes

  No

  N/A

• Uniform: doorman / security / tourist police

  Yes

  No

  N/A

• Luggage scanner / metal detector gate

  Yes

  No

  N/A

• Associate stamp machine is working properly

  Yes

  No

  N/A

• Security staff uniform

  Yes

  No

  N/A

Receiving Area

• Receiving area cleanliness

  Yes

  No

  N/A

• Receiving area lighting

  Yes

  No

  N/A

• Staff uniform

  Yes

  No

  N/A

Fire Exit

• Cleanliness

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

Safety

• Safe Deposit box control

  Yes

  No

  N/A

• Fire exit cleanliness

  Yes

  No

  N/A

• Fire exit lighting

  Yes

  No

  N/A

• Stairwell doors closed

  Yes

  No

  N/A

• Alarms activated

  Yes

  No

  N/A

• Fire control panel

  Yes

  No

  N/A

• CCTV monitor room (all cameras & monitors are in proper working condition)

  Yes

  No

  N/A

• Dogs are clean & neat

  Yes

  No

  N/A

Incidents & accidents

• Incident report

  Yes

  No

  N/A

• Notify tourist police office

  Yes

  No

  N/A

• Inform the House Doctor

  Yes

  No

  N/A

• Inform the GM / Hotel manager

  Yes

  No

  N/A

• HOH checklist

  Yes

  No

  N/A

Offices

• Offices at heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors)

  Yes

  No

  N/A

• No smoking except in the designated areas

  Yes

  No

  N/A

Restrooms

• Ensure all (restrooms) heart-of-house area are in excellent condition

  Yes

  No

  N/A

• Soap dispenser

  Yes

  No

  N/A

• Doors, walls, ceilings, floors

  Yes

  No

  N/A

• Hand towels

  Yes

  No

  N/A

• Toilet paper

  Yes

  No

  N/A

• Safety type ashtray where smoking is allowed

  Yes

  No

  N/A

• Observe taps and flusher in good condition

  Yes

  No

  N/A

• Wastebasket, per brand specification

  Yes

  No

  N/A

Lockers

• All (lockers/changing room) heart of house ares are in excellent condition

  Yes

  No

  N/A

• Ensure doors, walls, ceilings, floors clean and in good condition

  Yes

  No

  N/A

• Ensure cleanliness

  Yes

  No

  N/A

• Ensure restroom in lockers in good condition

  Yes

  No

  N/A

• Soap dispenser

  Yes

  No

  N/A

• Doors, walls, ceiling, floors

  Yes

  No

  N/A

• Hand towels and/or hand dryers/toilet paper

  Yes

  No

  N/A

• Safety-type ashtray where smoking is allowed

  Yes

  No

  N/A

• Observe taps and flusher in good condition

  Yes

  No

  N/A

• Wastebasket per brand specification

  Yes

  No

  N/A

• No smoking except in the designated areas

  Yes

  No

  N/A

• Staff lounge and cafeteria

  Yes

  No

  N/A

Associate lounge

• All (Associate Lounge) heart-of-house areas are clean

  Yes

  No

  N/A

• Associate lounge : floor, FF&E , Equipment, walls, doors, windows, artwork

  Yes

  No

  N/A

• StarWoodOne and internet access are available and accessible on PC sets outside Cafeteria

  Yes

  No

  N/A

Lunch room

• All (Associate lunchroom / cafeteria ) heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors, bulbs, artwork, FF&E, equipment)

  Yes

  No

  N/A

• LCD is working

  Yes

  No

  N/A

• All equipment power and any related audio / video cables are neat and tidy and employ cable

  Yes

  No

  N/A

• No smoking except in the designated areas

  Yes

  No

  N/A

Corridors

• All (corridors) heart-of-house areas are in excellent condition (I.e. Doors, walls, ceilings, floors, bulbs, artwork, FF&E, equipment)

  Yes

  No

  N/A

• Observe nothing is hindering the exit doors

  Yes

  No

  N/A

• Observe no smoking in corridors except in the designated areas

  Yes

  No

  N/A

• Ensure there is a security guard at the swimming pool

  Yes

  No

  N/A

• Swimming pool area lit at all times for night viewing and observation of the bottom of the pool, unless the pool area can be physically secured when the pool is closed

  Yes

  No

  N/A

• A "No Lifeguard on duty" sign posted if the pool is unattended. Signage that pool is closed after sunset in a clear view

  Yes

  No

  N/A

• Ensure floors clean and in good condition

  Yes

  No

  N/A

• Fitness center & SPA

  Yes

  No

  N/A

• Signage clearly placed that children under 16 should be prohibited from using high risk facilities such as whirlpools, saunas, steam room

  Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Room Number

• Entrance & door condition door lock & secondary lock OK - Do not disturb & breakfast , card present

  Yes

  No

  N/A

• Evacuation plan

  Yes

  No

  N/A

• Closet & Shelves clean hangers and baggage racks to standard

  Yes

  No

  N/A

• All furniture drawers clean stationary / supplies to standard and laundry bags W/ slips present

  Yes

  No

  N/A

• All furniture free of dust

  Yes

  No

  N/A

• Wastebasket empty-liner clean

  Yes

  No

  N/A

• Ashtrays clean with matches to standard

  Yes

  No

  N/A

• Beds correctly & neatly made

  Yes

  No

  N/A

• Bedspread (s) clean-in keeping decor

  Yes

  No

  N/A

• Lamps operating on extensions cords wattage to standard

  Yes

  No

  N/A

• Mirrors clean and pictures clean

  Yes

  No

  N/A

• TV, dust free operating properly

  Yes

  No

  N/A

• Telephone clean - memo pads present

  Yes

  No

  N/A

• Clean in good condition

  Yes

  No

  N/A

• Drapes I curtains placed as recurred operating properly cleanliness

  Yes

  No

  N/A

• Windows balcony cleanliness I condition

  Yes

  No

  N/A

• Carpet under all furniture and traffic areas vacuumed and clean

  Yes

  No

  N/A

• All furniture present in correct position and coordinated with decor

  Yes

  No

  N/A