Shop Floor Basics Store Tour

Title Page

Car Park & Store Entry

Area is clean and tidy. There is no abandoned trolleys and the area is generally free of rubbish . Car Park is in good condition and line marking and lighting levels are appropriate.
Selection of trolley's including baby capsule trolley's are available for customers. They are clean and in working order.
Selection of shopping baskets are available for customers. They are clean and in a good state of repair.
Store entry is clean, clear and uncluttered. Any promotional or marketing material is current. Current catalogues are available at or close to entry point.
Checkouts are spotlessly clean and free of dirt and grime. The area around the checkouts is neat , clean and free of dumped cartons and stock. Impulse displays at the front of store eg confectionary bar, magazine rack and drinks fridges are neat , tidy and full.
Sufficient registers are open to suit current customer traffic flow

Stock quality is excellent and stock levels are relevant to both time of day and day of week requirements. There are minimal out of stocks and promotional ticketing and merchandising execution are met.
Excellent house keeping standards are evident on floors and fixtures. There is no build up of dirt or grime on fixtures and displays and 'clean as you go' processes are in place.
There is no out of date stock on show. Complete a spot check throughout the department to verify codes
Visually check refrigeration for leaks onto shop floor to ensure slips and trips hazards are avoided and refrigeration is running to capability.

Stock quality is excellent and stock levels are relevant to both time of day and day of week requirements. There are minimal out of stocks and promotional ticketing and merchandising execution are met.
Excellent house keeping standards are evident on floors and fixtures. There is no build up of dirt or grime on fixtures and displays and 'clean as you go' processes are in place.
Visually check refrigeration for leaks onto shop floor to ensure slips and trips hazards are avoided and refrigeration is running to capability.
There is no out of date stock on show. Complete a spot check throughout the department to verify codes

Stock quality is excellent and stock levels are relevant to both time of day and day of week requirements. There are minimal out of stocks and promotional ticketing and merchandising execution are met.
Excellent house keeping standards are evident on floors and fixtures. There is no build up of dirt or grime on fixtures and displays and 'clean as you go' processes are in place.
Visually check refrigeration for leaks onto shop floor to ensure slips and trips hazards are avoided and refrigeration is running to capability.
There is no out of date stock on show. Complete a spot check throughout the department to verify codes
Hot BBQ Chickens available and pricing and range reflects current trends

Stock quality is excellent and stock levels are relevant to both time of day and day of week requirements. There are minimal out of stocks and promotional execution has occurred.
Excellent housekeeping standards is evident on floors and fixtures. There is no build up of grime on fixtures and displays and 'Clean as you go' processes are in place
There is no out of date stock on show. Complete a spot check throughout the department to verify codes
Proprietary bread stock weights reflect a good offer for the consumer.

There are minimal out of stocks across the department. Spot check throughout the grocery floor warehouse and direct out of stock gaps.
Gondola ends and off location displays are as per current catalogues and promotional campaigns. Stock levels and execution on the ends and off locations have occurred.
Department fixtures are neat and tidy with excess cardboard removed. Shelf labels and shelf stripping is well maintained and replaced if necessary.
There is no out of date stock on show. Complete a spot check throughout the department to verify codes
Department fixtures are clean and tidy and capping is stored in a safe manner and is not excessive.

There are minimal out of stocks across the department. Spot check throughout the grocery floor warehouse and direct out of stock gaps.
Department fixtures are neat and tidy. Shelf labels and stripping is well maintained and replaced if necessary.
Visually check refrigeration for leaks onto shop floor to ensure slips and trips hazards are avoided and refrigeration is running to capability.
There is no out of date stock on show. Complete a spot check throughout the department to verify codes
Check Milk section for cleaning procedures in the department. Is the Milk section clean and is the cleaning procedure actioned and up to date?

Store Team members are neat, tidy and well dressed and are wearing clean uniform and name badge.

Store area in general is easy to navigate. Floor stacks and off location displays are neat and tidy and ticketed. Floors are neat ,tidy , clean and uncluttered.
All marketing and promotional themes are current and executed as per pocket planner.
All front and back page catalogue lines are prominently displayed? eg Gondola end, off location display, or promotional bay and ticketed.
Has the retailer reviewed the latest shopper experience survey results? Have the 3 top opportunities been identified and actioned from the snapshot spider graph core measures.