Information
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Document No.
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OOH Security Healthcheck
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Store
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1. Was it possible to gain entry to the store undetected?
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2.Is there a Security presence at the store entrance (24 hours)?
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NEXT STEP: Guard should always be present at the front door and not taken away for any other jobs other than Security related tasks.
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3. Is the Security Guard properly dressed and identifiable?
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NEXT STEP: If Tesco Security guard then uniform should be ordered through wages department. If Advance guard then contact Advance Area Manager to arrange ordering uniform.
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4. Does the OOH Duty Manager and Security Guard have a means of communication between each other? (Radio/Phone)
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NEXT STEP: Guard and Duty manager should have a means of contact between each other which can be used very quickly in case of emergency. If not in place then store need to order radios from C2O or supply guard with management phone.
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5. Is music being played in the store at an excessive volume?
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6. Is the cigarette kiosk locked and secure? Is the cigarette cover in place?
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NEXT STEP: Store should always be locked and secure unless colleague is within store room. As part of. Scottish legislation all cigarettes should be covered from public viewing.
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7. Are the Customer Service Desk drawers and cupboards locked when the CSD is not staffed?
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NEXT STEP: All drawers that have stock in them should be locked and key controlled through staff reception. If drawers will not lock then they must be left empty.
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8. Have all put backs been returned to sale or wasted according to cold chain procedures?
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All put backs should be returned to the sales floor throughout the day. If they are left till the end of day then products that require to be wasted should be wasted before 12am.
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9. Are all the pods shoots empty and free from obstruction?
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NEXT STEP: All pod shoots should be clear and free from obstruction. Any maintenance issues with shoot should be reported and reference number logged in the Safe & Legal book.
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10. Are all till drawers secure?
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NEXT STEP: If till drawer is not secure then till needs to be taken out of action. Maintenance should be made aware of issue and call logged through them. Only once till drawer is secure again can it be used.
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11. Are all EAS tag/safer removers locked?
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12. Are all scratch cards secure at the CSD?
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NEXT STEP: All scratch cards should be secure or if not able to be secured should be removed from sales floor and stored in the Cash Office.
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13. Has the waste for that trading day been recorded and disposed of?
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NEXT STEP: All waste for that trading day should be recorded by end of day. This includes Fresh waste and checkout put backs. They should be disposed of using the Food Recycling Cage and waste print filed with management review.
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14. Are all reduction guns and labels locked away?
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15. Are all key cabinets locked?
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NEXT STEP: Key cabinet should be marshalled by Security team or Duty Manager. Key control must be in place with all colleagues signing keys in and out.
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16. Have all keys & fobs been signed in from the day staff and out by the night staff?
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17. Are the checkouts congested with cages / stock etc. during trading hours?
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NEXT STEP: Store congestion plan must be followed. Store should minimise areas for concealment which shoplifters could use.
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18. Are the aisles congested with cages / stock etc during trading hours?
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NEXT STEP: Store congestion plan must be followed. Store should minimise areas for concealment which shoplifters could use.
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19. Are the News & Mags returns stored in a secure location ready for pick up?
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NEXT STEP: News & Mags returns should be stored in a secure location and not left on the shop floor or at the from of the building. Store need to manage the movement of these products as they would manage a Saltley returns cage.
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20. Are all appropriate products tagged as in the Ultimate Product Protection Guide?
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NEXT STEP: Store should be using Ultimate Product Protection guide. All products should be protected as stated and any equipment shortfalls should be ordered or negotiated with nearby stores.
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21. Is the Pharmacy counter clear of high value goods?
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22. Are the blinds / shutters down on the Pharmacy?
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23. Are the Pharmacy keys and the controlled drugs cabinet keys secured in the Case Office safe?
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24. Is the Cash Office alarm set?
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NEXT STEP: Cash Office alarm should always be set. All managers should have Cash office code to set and unset alarm.
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25. Are the filing cabinets in the Personnel office locked?
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26. Is there evidence of misuse of the customer toilets?
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27. Is there always management presence on the shop floor? Do managers take their breaks in rotation? Are colleague breaks taken in rotation?
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NEXT STEP: Management presence on the shop floor should be constant so that any issue scan be dealt with. Managers are trained in crisis management however general assistants are not so managers must deal with all Crisis situations. Colleagues should also takes their breaks in rotation to ensure that there is always a colleague presence on the shop floor to deter any potential shoplifters.
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28. Is the back door secure?
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NEXT STEP: Backdoor should always be locked unless in use. Back door colleague should have access to back door key and access through door is controlled by this colleague.
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29. Are high value goods (including depot returns) left on the loading bay?
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NEXT STEP: All high value goods should be stored in the applicable bonds or warehouse. High value stock should live to these areas from delivery truck and should only be removed from area for replenishment.
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30. Is the secure distribution cage and returns cage locked and secured to a wall / crash rail or stored in a secure bond?
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31. Are all the gates to the store yard secure except when vehicles are entering or leaving?
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NEXT STEP: Gates entering yard should only be open when accepting deliveries. Back door colleague must be sure who is attempting to access the yard before allowing entry.
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32. Is the lighting adequate in the backyard?
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NEXT STEP: Any lighting issues must be reported through maintenance.
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33. Are high value goods stored in the outside storage areas?
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NEXT STEP: All high value stock must be kept within secure warehouse or secure bonds unless replenishing. Bond keys must be controlled through key control.
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34. Is the food recycling unit secure?
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NEXT STEP: Food Recycling Unit must be controlled the same as the compactor was. Locked with key control in place and all stock put in unit must be cross referenced against relevant waste print.
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35. Are there any un-authorised vehicles in the back yard?
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NEXT STEP: Only authorised vehicles should be allowed in the yard. Back door colleague must control access to yard and be sure who they are letting on to the premises.
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36. Are there any ladders or pallets left against any outside walls?
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NEXT STEP: All ladders must be stored inside the building.
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37. Has the secure pick list been actioned by Home Shopping and is stock held in a secure area? Is there management review of this document?
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NEXT STEP: Secure pick list must be actioned by a manager or Dot Com Team Leader. All products taken from the kiosk must be signed for by product type on the Secure Pick List.
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38. Are all Home Shopping vans left locked and secure?
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39. Is there any stock left in the vans?
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40. Are all secure storage areas locked and sealed? Are all bonds locked with the door guard alarmed?
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41. Is there any high value stock stored openly in the warehouse?
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NEXT STEP: All high value stock should be stored int he relevant bond unless replenishing.
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42. Are all fire exits sealed and alarmed?
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NEXT STEP: This should be checked twice daily through the seal check process. Any irregularities should be reported to a manager immediately and investigations carried out.
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43. Is there any evidence of grazing in the<br>- cloakrooms / staff restaurant?<br>- warehouse / chillers? <br>- shop floor?
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NEXT STEP: All incidents of grazing should be reported on Incident Reporting immediately.
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44. Are regular, random staff searches carried out throughout the night and recorded in the Staff Search Book?
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45. Is all CCTV equipment appropriately positioned and recording?
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NEXT STEP: All sensitive areas and areas of high risk should be monitored by CCTV. this should be reviewed on a weekly basis and any changes made where required depending on Shrinkage trends.
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46. Are Self Service Checkouts manned and is the member of staff fully trained?
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47. Are there sufficient multi skilled trained on Self Service Checkouts?
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48. Are staff on Nights aware of the Stores Shrinkage performance, do they understand the high threat areas in store for Shrinkage? Can they describe how they can help prevent theft?
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NEXT STEP: Managers should conduct regular huddles with colleagues to make them aware of Store Shrinkage and what the hot products are. The Security Newsletter should be shown to relevant colleagues weekly.
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49. Are the staff training on the Unusual Suspects DVD and training cards updated?
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NEXT STEP: All colleagues should have viewed the Unusual Suspects DVD and had their training record card signed. Any colleagues who have not seen it should be shown DVD. New copy arrived in stores in the Security Toolkit.
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50. Are the Night Managers aware of the day's shrinkage performance, is it part of the handover process?
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NEXT STEP: Shrinkage should still be on Team 5 agenda even though it is not reported weekly as previously. Dashboard should be topic of conversation along with any stores issues arising from Shrinkage and Theft.
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51. Has the count area been prepped correctly and have all dual located products been identified?
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NEXT STEP: Count prep should reflect WGLL and be ready to be counted by Stock Control with efficiency
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52. Is "Sold at Tesco" tape removed and secured from the Checkouts?
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NEXT STEP: Tape must be removed form checkouts or secured to checkout using a chain or padlock. Use of tape should be monitored and strictly controlled.
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53. Are there any unattended high value cages left on the shop floor?
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54. Is high value stock segregated off the shop floor for counting / stock investigation?
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55. Are there any green trays, plastic or cardboard cages stored against the outside of the building or under any over hanging roofs? Are there any areas of the perimeter which are accessible for outsiders?
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56. Can managers describe the OSI/Count schedule? Can they talk about what Nightshift should be doing to contribute to this?
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NEXT STEP: All managers should be aware of OSI schedule and prepping relevant areas ready to be counted.
PFS (Open)
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57. Have the doors been locked at 2200 or at an agreed earlier time?
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58. Are staff alarmed in with the alarm part set facility?
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59. Do staff have a two-way radio/phone in order to contact the OOH Duty Manager?
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60. Are there management checks on the PFS throughout the night?
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61. Are staff aware of the location and operation of the panic buttons?
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62. Is there any combustible material ie cardboard, pallets, green trays etc, stored under the overhanging areas?
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63. Are the number of pumps in use restricted in line with the number of staff on duty?
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64. Do staff park their vehicles on the forecourt?
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65. Are regular staff searches completed on staff and their vehicles?
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PFS (Closed)
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66. Are there any cigarettes on display?
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67. Is all stock and equipment removed from the forecourt?
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68. Is the intruder alarm set?
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69. Are management checks made on the PFS throughout the night?
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70. Are the pumps securely locked?
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