Sierra Accreditation Customer Satisfaction Survey 2014

• Customer Name

• Engineer Name

• Job Number

• Conducted on

  Date
• Location
  Address

Customer Satisfaction Survey

• The engineer answered all questions regarding the installation appropriately

  Yes

  No

  N/A

• The installation was discussed with the customer and it was agreed on where the equipment would be installed by the engineer

  Yes

  No

  N/A

• The engineer arrived within the agreed time and communicated in a polite and professional manner

  Yes

  No

  N/A

• Where the customers expectations cannot be met, the reasons why have been fully explained

  Yes

  No

  N/A

• The installation and the product is the correct one and it meets the customers requirements/expectations

  Yes

  No

  N/A

• The customer was given a demonstration of the product and it's controls

  Yes

  No

  N/A

• The customer is able to operate the product, and any questions asked have been answered clearly

  Yes

  No

  N/A

• The working area has been left clean and tidy and any waste generated during the work has been removed

  Yes

  No

  N/A

• The customers property and flooring was not damaged by the engineer

  Yes

  No

  N/A

• The customer was given contact details should the system develop any technical faults

  Yes

  No

  N/A

• On a scale of 1-10 with 10 being extremely satisfied, what was your experience of the engineers visit today?

• On a scale of 1-10 with 10 being the most likely, how likely are you to recommend Sky based on the engineer's visit today

• I hereby give permission for this paperwork to be submitted as evidence for the Sierra engineer's accreditation assessment

• Select date

  Date

• Customer Signature

  Sign

• Assessor Signature

  Sign