Information
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Branch Location/Store Number
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Prepared by
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Select date
Pre Opening
BM Engagement Day Preparation (-2 weeks to opening).
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Store SWOT analysis completed (Attach photo of SWOT analysis).
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30/60/90 day Plan prepared - Focus on People, Customers and Finance (Attach photo of plan).
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6 week rota completed - all team aware of working requirements during launch week.
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Branch Manager Induction completed.
Store Preparation (-1 week to opening).
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Cleaning materials ordered (Order to base store and take with).
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Additional collateral ordered - invoices, tote seals, EE pads (Order to base store and take with).
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Customer consultant skills audit completed with training needs identified.
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All colleagues have full uniform including name badge (escalation missing uniform to Transformation Manager).
Opening Week
Sunday Store Meeting (-4 days to opening).
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Sunday meeting completed.
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Team charter/vision created - agreed actions and commitments for new store.
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Zoning Plan cascaded to the team.
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Greet plan cascaded to the team.
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Customer handover plan cascaded to the team.
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Capture photos from Sunday meeting.
Tuesday activity (-2 days to opening).
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Delivery unpacked and checked off.
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Delivery discrepancies raised.
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Secure cabinet installed.
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Handsets placed in secure cabinet in MSC order.
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POS pack received and checked off. Any missing POS ordered.
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Accessories sorted into totes in category type to support merchandising slat walls.
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Furniture and slat walls installed.
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All demo handsets merchandised.
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All PIE terminals fully functioning (check chip&pin, printer, paperless, scanners).
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Test and confirm telephone lines working.
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Safe installed with managers access set-up.
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Kronos installed with all colleagues enrolled.
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WPIE network set up, Pin Point tablets connected and tested (Password: Fruta6Wuqapaswl9).
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End of day floor walk completed to capture any snags (record in MRL report).
Wednesday activity (-1 day to opening).
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Accessories slat walls complete to plan - pegs locked in place, priced, equally spaced, uniform edges, pulled forward with stock limiters.
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All demo devices powered up, activated (if iPhone) and displaying demo content.
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Ensure demo devices are NOT connected to WiFi networks ('forget all networks') and screen handsets for unsuitable content.
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FSDU locations reviewed to ensure optimum customer flow.
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Store dressed for opening using engagement pack.
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All till pods full merchandised for trade.
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Till floats in place.
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Bookmarks set-up on terminals - E.g. CPWTouch, GSM Arena, FMiP checker etc.
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Cupboards under easels stocked with SIM cards, collateral.
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Content for tomorrow's launch briefing prepared.
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Role play zoning positions, greet and customer handover scenarios.
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Managers office set-up - store plan, team charter, performance trackers and filing in place.
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End of day floor walk completed to capture any snags (record in MRL report).
FINAL STORE SIGN OFF (THURSDAY AM).
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All construction (power, data, fixtures) completed to plan.
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Any damage to furniture, walls, skirting, poor decoration etc logged on MRL report (capture photos).
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All signage (interior and exterior) installed.
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All live products fully functioning (including digital screens, posters).
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All products ticketed correctly.
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Manufacturer bays completed to plan.
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Surplus fixtures, POS, cardboard uplifted or disposed of correctly.
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Store cleaning completed to standard.
Thursday - Store opening.
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Final store walk completed - ensure ALL remaining snags are captured on MRL report.
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External collateral in place - E.g. bollard covers, poster.
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Morning briefing completed - clear targets and expectations set for the day.
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Capture photos of store opening, including ribbon cutting.
Post Opening
Snag completion (+1 week).
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All snags completed (any outstanding snags escalate to Transformation Manager).
Post opening review.
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Overview first weeks trade:
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Review and learnings around Zoning Plan.
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Review and learnings around Greet plan.
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Review and learnings around Handover plan.
