Is the planting and exterior clean and well maintained?
Enticing, relevant chalkboard?
Menu box well presented?
Outside tables well dressed - flowers and menus
Does the business look premium and enticing?
Is the floor hosted?
Did you receive a warm welcome/acknowledgement?
On bar retailing appropriate for the time of day?
AM-Fresh Juice, Fruit, Coffee Displays
PM-Cocktails, Wines, Fizz
Bar top uncluttered?
Iced, infused water available on bar with glasses?
Tables set professionally, glasses all the same?
All glasses and cutlery well polished?
Any light bulbs out or missing?
Is the music set at an appropriate level?
Temperature at an appropriate level?
Fires lit where available? (Winter only)
Candles lit on tables?
Flowers/plants on tables and around pub in good condition?
Summary Comments - Ambience
Are the team aligned to specific sections or roles?
Daily briefing sheet in place?
Chef's signatures visible, premium, seasonal?
Chef's signatures verbalised by server?
Seasonal drinks visible & well retailed?
Allergens process observed?
Evidence of food & drink knowledge as part of table service?
Comments on service
Team member who impressed today
Was the menu presented to you clean and up to date?
Were there any items out of stock?
Is the menu well balanced?
Summary comments on menu
Did your food/drink arrive in a timely fashion?
Did it arrive as you expected?
Summary comments on food/drink experience... what was good, what could be improved.
Back of House
Staff area & back of house observations