Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Exterior Visuals
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Is the planting and exterior clean and well maintained?
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Furniture tidy?
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Enticing, relevant chalkboard?
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Menu box well presented?<br><br>
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Outside tables well dressed - flowers and menus
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Does the business look premium and enticing?
First Impressions
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Is the floor hosted?
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Did you receive a warm welcome/acknowledgement?
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On bar retailing appropriate for the time of day? <br>AM-Fresh Juice, Fruit, Coffee Displays<br>PM-Cocktails, Wines, Fizz
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Bar top uncluttered?
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Iced, infused water available on bar with glasses?
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Take a picture of the bar & retailing
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Tables set professionally, glasses all the same?
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All glasses and cutlery well polished?
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Any light bulbs out or missing?
Ambience
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Is the music set at an appropriate level?
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Temperature at an appropriate level?
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Fires lit where available? (Winter only)
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Candles lit on tables?
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Flowers/plants on tables and around pub in good condition?
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Summary Comments - Ambience
Service Observations
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Are the team aligned to specific sections or roles?
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Daily briefing sheet in place?
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Chef's signatures visible, premium, seasonal?
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Chef's signatures verbalised by server?
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Seasonal drinks visible & well retailed?
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Allergens process observed?
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Evidence of food & drink knowledge as part of table service?
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Comments on service
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Team member who impressed today
Menu
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Was the menu presented to you clean and up to date?
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Were there any items out of stock?
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Is the menu well balanced?
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Summary comments on menu
Food/Drink Experience
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Did your food/drink arrive in a timely fashion?
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Did it arrive as you expected?
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Picture of dish
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Summary comments on food/drink experience... what was good, what could be improved.
Back of House
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Cellar observations
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Kitchen observations
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Staff area & back of house observations
