Was the front entrance tidy and clean
Were external seating areas arranged properly with the correct table arrangements present
Was the floor free of litter/butts and unobstructed
Were A Boards / menu boxes being used to best efficiency with the correct POS
Was external lighting fully operational
How appealing was the external area for would be guests
Was the internal temperature suitable for the time of year
Was the music level appropriate for the time of day
How good was the first interaction with a team member (bar or restaurant)
Were tables / seats in good condition. Clean not sticky
Was the bar area fully set with furniture, food and drink menus and clean
Was the appropriate POS on the bar top
Was the bar adequately stocked and equipped
Were all drinking vessels clean and polished
Was all coffee equipment clean and unstained
Was the cleanliness of the bar at an acceptable level
Of the drinks that you witnessed being made, were they:
Were there appropriate numbers of staff on duty?
We're staff in the correct uniform ?
Were staff working as a team?
Were staff interacting with customers?
Was the server aware of the specials?
Was every table fully setup (menu,table talker sjf beer matts)
Were all of the menus clean, intact and unmarked
Were the correct menus available and displayed (e.g. Lunch / dinner specials)
Were all tables / seats free of chewing gum and heavy staining
Was the overall impression of the main restaurant/bar area:
Was the corridor and / or stairs to the toilets clean and well maintained
Were the toilets fully stocked with paper and soap
Did all toilet cubicles have working flushers and door locks
Was the general area free of bad odours
Was the general area well maintained
How was the presentation of the manager: