Title Page

  • Conducted on

  • Prepared by

  • Location

  • Service

  • Coach

CLASSIC ROOM

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS (X2 IF TWIN) ON BED

  • HAND TOWEL (X2 IF TWIN) NEATLY HUNG UNDER SINK

  • CLASSIC BREAKFAST CARD (X2 IF TWIN) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLASSIC

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLASSIC

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

  • LADDER PRESENT & FITTED (IF TWIN)

CLASSIC ROOM

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS (X2 IF TWIN) ON BED

  • HAND TOWEL (X2 IF TWIN) NEATLY HUNG UNDER SINK

  • CLASSIC BREAKFAST CARD (X2 IF TWIN) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLASSIC

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLASSIC

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

  • LADDER PRESENT & FITTED (IF TWIN)

CLASSIC ROOM

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS (X2 IF TWIN) ON BED

  • HAND TOWEL (X2 IF TWIN) NEATLY HUNG UNDER SINK

  • CLASSIC BREAKFAST CARD (X2 IF TWIN) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLASSIC

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLASSIC

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

  • LADDER PRESENT & FITTED (IF TWIN)

CLASSIC ROOM

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS (X2 IF TWIN) ON BED

  • HAND TOWEL (X2 IF TWIN) NEATLY HUNG UNDER SINK

  • CLASSIC BREAKFAST CARD (X2 IF TWIN) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLASSIC

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLASSIC

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

  • LADDER PRESENT & FITTED (IF TWIN)

CLUB ROOM - SINGLE/TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLUB ROOM - SINGLE/TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLUB ROOM - SINGLE/TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLUB ROOM - SINGLE TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLUB ROOM - SINGLE/TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLUB ROOM - SINGLE/TWIN

  • ROOM NUMBER

PRESENTATION STANDARD

  • ROOM SERVICE MENU (X1) ON BED

  • GIFT BAG WITH CORRECT CONTENTS ON BED

  • HAND TOWEL NEATLY HUNG UNDER SINK

  • DOUBLE/CLUB BREAKFAST CARD (x1) HUNG ON HOOK

  • COAT HANGER (X2) HUNG ON HOOK

  • BED MAT ON BOTTOM BUNK

  • MAIN LIGHT ON

  • WINDOW LIGHT OFF

  • READING LIGHTS OFF

  • BLIND CLOSED

  • HVAC SET TO MIDPOINT

  • RFID LOCK SET TO OPEN MODE

CLEANING STANDARD - CLUB ROOM

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TOP BERTH STOWED AWAY

  • BIN EMPTIED & RELINED

  • SINK CLEANED

  • TRAY TABLE CLEANED

BED STANDARD - CLUB ROOM

  • MATTRESS PROTECTOR PRESENT

  • BED MADE, FREE FROM STAINS AND RIPS

  • 2 X PILLOWS ON TOP

EN-SUITE STANDARD - CLUB ROOM

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • HARD SURFACES & SHOWER HEAD CLEANED

  • TOWEL BAG (X1) WITH ONE BATH SHEET & ONE TOILET

  • TOILET ROLL PRESENT

  • BIN EMPTIED & RELINED

CLEANING STANDARD - VESTIBULES & SERVICE AREAS

  • FLOOR HOOVERED & LITTER PICK COMPLETED

  • TRAIN MANAGER SCREENS AND CCTV DOMES CLEANED

  • LUGGAGE/BIKE STORAGE AREA CLEANED

  • STORAGE BOX REPLENISHED AS REQUIRED

CLEANING STANDARD - TOILET

  • TOILET BOWL, SEAT, LID & PEDESTAL CLEANED

  • VANITY UNIT, SINK & MIRROR CLEANED AND FREE FROM MARKS

  • BABY CHANGE TABLE CLEANED

  • BIN EMPTIED & RELINED

  • SOAP DISPENSER TOPPED UP

  • TOILET ROLL FILLED AND SPARES PROVIDED

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