SMAP 3-13

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Visit information

• Dates of last 2 DM visits to store

• Picture of staff at visit

  Media

• Front of store picture (interior)

  Media

• Back room picture

  Media

Sales Performance

• Trending to goal in Activations

  Yes

  No

  N/A

• Trending to Goal in Upgrades

  Yes

  No

  N/A

• Trending to goal of $45 in accessory revenue per Unit sold

  Yes

  No

  N/A

• At or above 87% in CSAT

  Yes

  No

  N/A

• Trending to Goal of 82% for Ready Now

  Yes

  No

  N/A

• Trending to Goal of 60% Combined TEP

  Yes

  No

  N/A

• Trending to Goal of 50% in Buybacks

  Yes

  No

  N/A

Sales Management

• Store is opening and closing doors for all customers

  Yes

  No

  N/A

• Visually inspect that "the 4 To The Floor" is happening

  Yes

  No

  N/A

• Each Rep is utilizing the "Circle of Influence"

  Yes

  No

  N/A

• Evaluate Prospecting Activities (10 is highest- 1 is lowest)

• IL Calendar is being maintained and local territory prospecting is occurring

  Yes

  No

  N/A

• 2 Day, 2 Week and 6 week callbacks being completed correctly

  Yes

  No

  N/A

• In depth review of E Systems Way - Daily, Weekly and Monthly Calendars Completed and Posted

  Yes

  No

  N/A

• Roll Play and Coach - all employees and Store Manager

  Yes

  No

  N/A

• Location is holding at least 4 events per month

• Review employee performance and clocked hours vs boxes report

  Safe

  At Risk

  N/A

Training

• Did employees complete the required on- going training in STAR

  Yes

  No

  N/A

• Staff completed the Sprint New Hire Training within 60 days/ STAR and SM Academy within 7 days

  Yes

  No

  N/A

• Were employees knowledgable on training content

  Yes

  No

  N/A

• Is the SM holding weekly team meetings to go over sales goals and E Systems Way

  Yes

  No

  N/A

• Dam to train staff on Monthly Focus Area

  Yes

  No

  N/A

Operations

• 3 pay periods of staff schedules posted and accurate in RQ4

  Yes

  No

  N/A

• Deposit log review and cash drawer audit

  Yes

  No

  N/A

• Confirm schedule meets peak days / hour requirements without overtime

  Yes

  No

  N/A

• SM daily checklist, open and close checklist updated daily and accurately

  Yes

  No

  N/A

• Is the site actively protecting customer and Sprint proprietary information? Following ID policies, actively shredding,securing documents/receipts, computer screens locked when not in use, password verification etc.

  Yes

  No

  N/A

• Recording upgrade eligibility dates, additional lines, and full customer info on all contacts

  Yes

  No

  N/A

• Based on no less than 20 reviewed contracts: we're current versions of contracts used with proper info, signatures and dates?

  Yes

  No

  N/A

Store Appearance

• Are employees in proper Sprint/E Systems dress code? Sprint shirts, name badges, black pants, black dress shoes, black belt and properly groomed.

  Yes

  No

  N/A

• Are required lives demo phones available for customer use: able to make a phone call, access the Internet, powered on and wiped clean of customer information.

  Yes

  No

  N/A

• Do the stores live demos match the active lines on the store's demo account?

  Yes

  No

  N/A

• Is all required collateral (required on the sales floor and e flyers) available for customers and have all outdated items been purged (front and back of store)

  Yes

  No

  N/A

• Are marketing materials and interior branding signs current (signs,banners and all POG)

  Yes

  No

  N/A

• Is the store setup to current Sprint required POG off of ISC

  Yes

  No

  N/A

• Did the store recommend Sprint and or represent the brand in a positive manner.

  Yes

  No

  N/A

• All lights working properly and not burnt out

  Yes

  No

  N/A

• Floors, windows and bathrooms are clean and presentable

  Yes

  No

  N/A

• Fixtures are dusted and are presentable

  Yes

  No

  N/A

Inventory Management

• Number of phones missing via DM Quarterly Count

• Number of accessories missing

• Total dollar amount of Phones and Accessory shrink

• Did SM perform monthly count per required policy

  Yes

  No

  N/A