SMARTS AUDIT - BWS NSW

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Exterior

• Car park clean and tidy with all line marking in good condition?

  Yes

  No

  N/A

• All exterior signage in good condition and the correct POS, size and promotion displayed?

  Yes

  No

  N/A

• All exterior walls, windows clean with no graffiti, dirt, cobwebs or inappropriate signage or tape.

  Yes

  No

  N/A

• All lighting working and are on and off at the appropriate time?

  Yes

  No

  N/A

• Is the trading hours sign visible and reflect correct trading hours?

  Yes

  No

  N/A

• Is liquor license at main entry of store, visible and name reflects correct licensee?<br>

  Yes

  No

  N/A

• Notice of entry sign visible?

  Yes

  No

  N/A

• Are offender height indicators at all entries?

  Yes

  No

  N/A

The Way We Look

• Team members in correct uniform and name badge worn?

  Yes

  No

  N/A

• Good customer service observed and coached where necessary?

  Yes

  No

  N/A

• Front counter area tidy and clear for customer use?

  Yes

  No

  N/A

• Is ice fridge clean and ticketed?

  Yes

  No

  N/A

• Is the middle of the gondolas clean and clear of stock?

  Yes

  No

  N/A

• Are tops of dairy cabinets and fridges clear of stock and other items?

  Yes

  No

  N/A

• Are enviro bags on display?

  Yes

  No

  N/A

Merchandising

• Does store sales plan reflect Smart Zone?

  Yes

  No

  N/A

• Advertised lines tied up to current weeks wrap sheet and written sales plan completed?

  Yes

  No

  N/A

• Adequate stock weight on the trading floor and reflects current weeks sales plan?

  Yes

  No

  N/A

• Check promotional screens PL/PD has been actioned 15 days in advance.

  Yes

  No

  N/A

• Do store demand and display quantities match sales plan?

  Yes

  No

  N/A

• All gondola ends tied up as per wrap sheet and correctly ticketed?

  Yes

  No

  N/A

• Correct tickets in place e.g. Standard shelf ticket, on-going offers and deleted lines?

  Yes

  No

  N/A

• CBCD tied up to current week wrap sheet and receipts reward in prominent location?

  Yes

  No

  N/A

• Is all POS current, used correctly and in prominent location?

  Yes

  No

  N/A

• Adjacent WEB in place against the relevant products, TED/Dry Dock, XXXX/Tun Mid, Squire/ S&A craft. On shop floor and in the Cool room.

  Yes

  No

  N/A

• Cool room well merchandised for ease of shopping and correctly ticked. Are all products below 1650mm?

  Yes

  No

  N/A

• Has the Auto- Stockr routine been completed?

  Yes

  No

  N/A

• Has gap scan been completed and actioned?

  Yes

  No

  N/A

• Has the 5-5-5 out of codes been completed and actioned?

  Yes

  No

  N/A

• Are MPL's and capacities to BWS standard? 100% fridge 25% shelf.

  Yes

  No

  N/A

• Are all planograms up to date?

  Yes

  No

  N/A

• Does the store room reflect SMP principles?

  Yes

  No

  N/A

• General maintenance, including clean floors, no damage to the building, all lighting working, including cool room doors.

  Yes

  No

  N/A

• Is store fully faced and to the edge of the shelf?

  Yes

  No

  N/A

Safety

• Store evacuation plan up to date with emergency evacuation point and markers for extinguishers and first aid kits?

  Yes

  No

  N/A

• Are in case of emergency signs at all out going phones?

  Yes

  No

  N/A

• Is there a emergency information flip chat on display?

  Yes

  No

  N/A

• Has duress alarm been tested coinciding within last months safety pack?

  Yes

  No

  N/A

• Evidence of the past 6 months of Safety packs completed in its entirety?

  Yes

  No

  N/A

• Is flip chart to BWS guidelines with most recent Area strategic plans and safety minutes signed by all staff?

  Yes

  No

  N/A

• Is the switch broad clear?

  Yes

  No

  N/A

• Is the MSDS current and displayed?

  Yes

  No

  N/A

• Are there no unauthorized chemicals in store?

  Yes

  No

  N/A

• Are danger tags available?

  Yes

  No

  N/A

• Emergency exit signs illuminated?

  Yes

  No

  N/A

• Emergency exits clear and accessible?

  Yes

  No

  N/A

• Fire equipment clear, accessible and been tested in last 6 months with correct signage?

  Yes

  No

  N/A

• Have all appliances been test and tagged?

  Yes

  No

  N/A

• First aid kit available and up to date?

  Yes

  No

  N/A

• Are all SOP's and PPE's up to date and signed by all staff?

  Yes

  No

  N/A

• Are licenses and authorized user up to date for relevant sites equipment?

  Yes

  No

  N/A

• Are all hazards and incidents been entered into pulse and investigated?

  Yes

  No

  N/A

• All staff aware of reporting hazards and incidents immediately?

  Yes

  No

  N/A

• Have all pulse reports been investigated and completed?

  Yes

  No

  N/A

Compliance

• Voids, refunds, markdowns, no sales, spot checks and saved transactions fully investigated and filed with receipts as per folder requirements?

  Yes

  No

  N/A

• Stock movement, check SOH movement, dump stock movement and negative stock on hand repot. Check for any anomalies.

  Yes

  No

  N/A

• Price integrity completed weekly to cycle count roster?

  Yes

  No

  N/A

• Cycle stock takes completed. Check the past 4 weeks to ensure they have been completed in full.

  Yes

  No

  N/A

• Excessive fund, all cash pick ups to be $200 or under. Check past 2 weeks.

  Yes

  No

  N/A

• Check to see if store has given cash out. No cash policy.

  Yes

  No

  N/A

• Check intellisafe pickups match end of shift amount.

  Yes

  No

  N/A

• Is current operating till under $200 total cash? <br>$200 max in register at all times.

  Yes

  No

  N/A

• Does intellisafe users reflect current staff?

  Yes

  No

  N/A

• Has safe combination been changed since last team member left or relief and form sent and archived?

  Yes

  No

  N/A

• Key holders list correct with minimum 2 key holders.

  Yes

  No

  N/A

• Alarm users match CMS list.

  Yes

  No

  N/A

• Are there any unauthorized users in ISIS or office?

  Yes

  No

  N/A

• Check electronic journal to check staff discounts.

  Yes

  No

  N/A

• CCTV system working?

  Yes

  No

  N/A

• Smoke cabinet or shutters lockable.

  Yes

  No

  N/A

• Is Department Paid Hour report being checked and signed by manager?

  Yes

  No

  N/A

• Are all staff members signing in/out via Kronos or time Teq?

  Yes

  No

  N/A

• EAS gates checked daily?

  Yes

  No

  N/A

• EAS tags or lex caps on All spirits and any wine over $50?

  Yes

  No

  N/A

• Best before dates checked, random check of 20 lines including rotation principles adhered to.

  Yes

  No

  N/A

• Have all CSA questions been completed?

  Yes

  No

  N/A

• Have all action plans been updated or completed?

  Yes

  No

  N/A

• Check previous weeks CSA question to check if they have been completed and signed off by manager.

  Yes

  No

  N/A

• All staff aware of the correct procedure for product recalls?

  Yes

  No

  N/A

RSA - License Signage

• RSA register completed to company standard and signed by manager daily.

  Yes

  No

  N/A

• All staff on roster have a valid RSA in RSA register.

  Yes

  No

  N/A

• Is liquor license and house policy (June 2010) in RSA register?

  Yes

  No

  N/A

• Tobacco training and ID25 sign off located in RSA register.

  Yes

  No

  N/A

• Signage, check if all signage is correct and visible,under 25 be prepared to show ID, ID 25 under 18, smoking kills, don't buy it for them, public health warning.

  Yes

  No

  N/A

• Is nominated register showing the ' cigarettes sold at this register only' sign?

  Yes

  No

  N/A

• Check electronic journal that cigarettes are only sold through nominated register.

  Yes

  No

  N/A

Team ((all yours))

• Does the roster maximize customer service at peak trading times thursday to Saturday?

  Yes

  No

  N/A

• All staff aware of current communication, gmail account , google+?

  Yes

  No

  N/A

• Store manager actively using google+.

  Yes

  No

  N/A

• Are all stuff aware of the Woolworths leadership values?

  Yes

  No

  N/A

• All staff aware of the benefits of all yours?

  Yes

  No

  N/A

• Is there any other Feedback?

  Yes

  No

  N/A