Smashables Checklist

• Conducted on

  Date

• Prepared by

• Location
  Address

• Instructions
  -------------------
  1. Answer "Yes", "No", "N/A" for the questions below
  2. Add any photos and notes by clicking on the paperclip icon
  3. To create a corrective action click on the paperclip icon then "Action", provide a description, assign to a member, set priority and due date
  4. Complete audit by providing digital signature
  5. Share your report by exporting as PDF, Word, Excel or Web Link
  

Checks

• Did the Team use the happy language at least once during the interaction

  Yes

  No

  N/A

• Did the team member use the Green Tea Ritual while providing the bill/card

  Yes

  No

  N/A

• Was the team member friendly, smiling and demonstrated happiness in every customer interaction

  Yes

  No

  N/A

• Did the team member had a pleasant and welcoming body language

  Yes

  No

  N/A

• Did the team member know the concept behind smashables in Majid Al Futtaim

  Yes

  No

  N/A

Completion

• Comments

• Sign off

  Sign