Smashers key questions

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

FOH.

• Select date

  Date

• Was the phone answered?

  Yes

  No

  N/A

• What's the soup today

  Knew

  Hesitated

  Didn't know

• What's your job role

  Knew full role - clearly targeted given direction

  Knew, but hesitated

  Answered with job title ie FOH

  No idea

• What's your shift target

  Personal cash target, business Cash target, soft measure

  Business cash target, personal target

  Either business target OR personal target

  No idea

• What are you selling

  Product with target

  Product only

  No idea

• Did you beat your last shift target.

  Yes - can remember figure

  Yes - not sure by how much

  no idea

• Add signature

  Sign