Information
-
PLEASE ANSWER ALL QUESTIONS AS BEST YOU CAN. IF THE QUESTION IS NOT RELEVANT PUT N/A
-
Job number & Tech ID
-
Date of job
-
Postcode of job
-
Job type
-
Type of cancellation
- Overnight by customer
- Overnight by call centre
- Overnight by engineer
- On the day cancellation
-
NOW CONTACT RST TO FIND OUT THE TIME AND THE REASON WHY THE CUSTOMER CANCELLED THE VISIT AND PUT THESE DETAILS ON THIS AUDIT
-
Reason for cancellation
- No line of sight
- Health and safety
- Communal
- Customer no show
- Parking issue
- Adverse weather
- Cable issue
- Customer issue
- Fault rectified
- Other
-
Please get the customer to complete the communal system link
https://discoversky.sky.com/getmore/ -
Please give full details of reason for cancellation. E.g trees
-
Please attach photographic evidence (edit in sketch). For customer no show please take photo of customers front door
-
NOW CONTACT YOUR MANAGER OR LEAD ENGINEER FOR ADVICE
-
Name of manager/lead engineer contacted
-
Response from manager/ lead engineer
-
Have you got a second opinion? If yes give engineer name
-
What options have you offered to the customer to resolve the situation
-
Date of second opinion
-
Engineer signature
-
NOW PLEASE SEND THIS AUDIT VIA EMAIL TO YOUR TEAM MANAGER OR YOUR CANCELLATION CHAMPION AND ALSO SAVE TO YOUR IBOOKS FOR YOUR OWN RECORDS
