Information
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Name?
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Store?
Admin
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Store?
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Sofaworker name?
Monthly review
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JUNE
LAST MONTH - summary of last month
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Brief summary of last months required action
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Did you meet the agreed actions / results from last month?
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What went well / what didn't go so well?
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How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
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EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
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TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
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Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
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Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
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Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
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How many live sales audits have you had?
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1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
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2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
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3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
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4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
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5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
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6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
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Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
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Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
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Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
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Sofaworker sign off
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JULY
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
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Sofaworker sign off
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AUGUST
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
-
Sofaworker sign off
-
SEPTEMBER
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
-
Sofaworker sign off
-
OCTOBER
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
-
Sofaworker sign off
-
NOVEMBER
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
-
Sofaworker sign off
-
DECEMBER
LAST MONTH - summary of last month
-
Brief summary of last months required action
-
Did you meet the agreed actions / results from last month?
-
What went well / what didn't go so well?
-
How will you ensure long standing success in regards to this objective?
SOFAWORKS BEHAVIOURS - rate yourself against the company values
-
EFFICIENT - As a sofaworkers, how have you achieved more by planning tasks and delivering them in good time showing energy and enthusiasm?
-
TRUST - As a Sofaworker, demonstrate how you treat everyone you meet with honesty, respect and openness?
-
Of the sofaworks values, which one do I excel in and why? (Customer, efficient, expertise, trust and passion for products)
-
Of the sofaworks values, which one do I need more support (Customer, efficient, expertise, trust and passion for products) )
-
Overall rating
- Red
- Amber
- Green
- Gold
RETAIL EXPERIENCE - rate yourself against the retail process
-
How many live sales audits have you had?
-
1. MEET AND GREET - Did you meet the key M&G objectives? Feedback from LSAs?
-
2. RE APPROACH & LIFESTYLE FACT FIND - Did you meet the key objectives from this section? Feedback from LSA's?
-
3. PRODUCT DEMO AND FEATURES AND BENEFITS - Did you meet the passion for product objective and show evidence sofaworks way to good effect? Feedback from LSA's'?
-
4. CLOSE AND PAYMENT - Did you close the sale and manage the payment objective? Feedback from LSA's?
-
5. CARE & COMPLETE - Did you achieve both objectives? Feedback from LSA's?
-
6. CREATE A BRAND ADVOCATE - Did you meet the brand advocate objective? Feedback from LSA's?
-
Overall retail experience rating
- Red
- Amber
- Green
- Gold
-
Manager comments
BUSINESS REVIEW - results this month
-
Share of business % & comment
-
NPS % & comment
-
NPS reply rate & comment
-
AOV & comment
-
One SMART objective from the results? (What exactly are you going to do? What will be the result? How will you do it? What will change? When will you look to achieve the objective?)
-
Overall performance rating
- Red
- Amber
- Green
- Gold
-
Manager comments
Sign off
-
Manager sign off
-
Sofaworker sign off
