Soft Services Performance Checkup Report - rev 2.0

• Contract

• Contracts Manager

• No of HK Staff

• No of Supervisors is to Operatives Ratio

• Auditor

• Soft Services Trainer

• Target Completion Date

  Date

• Revised Completion Date

  Date

• Site Management Remarks & Closeout Date

• Auditor Signature

  Sign

• Actions Owner Signature

  Sign

Section 1 - Training

• 1A - Induction training for site has been completed and documented, with all operatives & supervisors aware of site specific requirements

• Location
  Address

• Observations

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  2

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• Recommendation

• Progress / Comments

• 1B - Operatives & Supervisors have knowledge of cleaning standards in line with BICSc, understand SLAs / KPIs / site specific standards required supported by ongoing documented training where applicable

• Location
  Address

• Observation

  1

  2

  3

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  5

• Recommendation

• Progress / Comments

Section 2 - Grooming Standards

• 2A - Correct Khansaheb uniform in place and worn correctly

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

• 2B - Personal Hygiene and grooming standards maintained

• Location
  Address

• Observation

  1

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• Recommendation

• Progress / Comments

Section 3 - Welfare & Storage Areas

• 3A - Staff welfare areas are clean, tidy, and promote a good standard of staff well being.

• Location
  Address

• Observation

  1

  2

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• Recommendation

• Progress / Comments

• 3B - Storage area is maintained to a high standard, with safe and tidy storage (including appropriate ventilation and lighting), clear labeling, and appropriate H&S information clearly displayed (COSHH, MSDS, etc)

• Location
  Address

• Observation

  1

  2

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• Recommendation

• Progress / Comments

Section 4 - Overall Cleaning Standards & Service Delivery

• 4A - Washrooms, kitchen, pantry, prayer rooms, ablution areas, etc of a high standard with no stains on ceramics & malodors Top to bottom is in good appearance, waste removed and consumables replenished

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

• 4B - Floors (including external roads / footpaths / entrances/landscape/water features/pest control) cleaned and maintained to a high standard with no visible dust / debris / stains/infestations, No visible littering. Polished / shampooed as appropriate.

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

• 4C - High level surfaces including A/C vents and return are clean without dust & stain accumulation.

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

• 4D - Waste areas are clean and tidy, with appropriate collection schedules in place, correct segregation, and no overflowing and/or soiled bins.

• Location
  Address

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• Recommendation

• Progress / Comments

• 4E - Cleaning workflows are in place for the contract, which are clearly displayed in an appropriate area, and understood and followed by all site staff.

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

• 4F - Suitable equipment is in place, correctly maintained and stored, with documented training in place where required.

• Location
  Address

• Observation

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• Recommendation

• Progress / Comments

Section 5 - H&S Documentation & Compliance

• 5A - H&S Documentation is in place, which is appropriate to the site and updated at required intervals. Should be easily available and briefed to all appropriate site personnel.

• Location
  Address

• Observation

  1

  2

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  4

  5

• Recommendation

• Progress / Comments

• Legislative compliance and schedules are in place, along with checklists to verify cleaning schedule followed in washrooms

• Location
  Address

• Observation

  1

  2

  3

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  5

• Recommendation

• Progress / Comments