Solo Retailing Store Audit Report

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Staff on Shift

Section 1 Exterior & Forecourt

• Is all Signage Ok with all lights operating. Has any broken siganage being reported?

  Yes

  No

  N/A

• Is there a bin available and is the area free of litter?

  Yes

  No

  N/A

• Is there poster holders outside? If so are they are being used?

  Yes

  No

  N/A

• Are there towels available on the forecourt?

  Yes

  No

  N/A

• Is the air or water working if applicable?

  Yes

  No

  N/A

• Are all pumps working? Are they clean?

  Yes

  No

  N/A

• All poster sites / overbags in use? Are current overbags in place?

  Yes

  No

  N/A

• Is bulk fuel adequately displayed? Is it clearly priced and available?

  Yes

  No

  N/A

• Are the opening hours dispalyed in a clear place on entrance? Christmas opening hours??

  Yes

  No

  N/A

Section 2 - Entrance

• Was there a clean slip mat at the door?

  Yes

  No

  N/A

• WAS THERE A WOW FACTOR?

  Yes

  No

  N/A

• Strong VALUE & FRESH message evident on entrance/

  Yes

  No

  N/A

• Were sufficient baskets/trolleys available & dual sited? Were leaflets in baskets?

  Yes

  No

  N/A

• Are the windows and doors free of any posters & notices?

  Yes

  No

  N/A

• Was the shop clean and tidy and clear of obstruction?

  Yes

  No

  N/A

• HOW MANY ITEMS WERE OUT OF STOCK? MORE 10?

  Yes

  No

  N/A

• Was there evidence of face of culture?

  Yes

  No

  N/A

• Did each item have an SEL? How Many Missing??<br>

  Yes

  No

  N/A

• Are promotion items highlighted with relevant POS - bus stops and underlays etc

  Yes

  No

  N/A

• Are all promotion bays set up with current high volume promos and are the ends impactful?

  Yes

  No

  N/A

• Was produced well displayed, priced and in good condition?

  Yes

  No

  N/A

• Is there a core range of produce? i.e. Potatoes, bananas, onions, carrots, apples, oranges etc

  Yes

  No

  N/A

• Background music played at an appropriate level?

  Yes

  No

  N/A

• Is the retailer Milk deal advertised inside and outside?

  Yes

  No

  N/A

• Was the Product of the Week set up at the till area?

  Yes

  No

  N/A

Section 4 - Promotional & Impulse Activities

• Are all EDV lines highlighted with POS? Is EDV Value message evident in store?

  Yes

  No

  N/A

• Were all promtions available as per leaflet and accompaied by printed POS?

  Yes

  No

  N/A

• Were promotional leaflets available in baskets, magazines, news papers & put into bags

  Yes

  No

  N/A

• Did the shop have clip strips displayed around the shop?

  Yes

  No

  N/A

• Were all floor stacks and dump baskets merchandised to a high standard with POS?

  Yes

  No

  N/A

Section 5

• Was the reduction Policy evident? (25% cuts x 3 times daily)

  Yes

  No

  N/A

• Is the manager aware of their latest score on the door result and have they got an action plan?

  Yes

  No

  N/A

• Are staff training records up to date?

  Yes

  No

  N/A

• Has all training courses been attended where applicable?

  Yes

  No

  N/A

• Is the Dairy / fresh person aware of key promotions and wekend specials?

  Yes

  No

  N/A

• Were enough staff minimising queue to 2 per lane during vist?

  Yes

  No

  N/A

• Was the till area tidy and incluttered?

  Yes

  No

  N/A

• Did staff immediately acknowledge customers?

  Yes

  No

  N/A

• Did the staff at the till pack the goods carefully?

  Yes

  No

  N/A

• Did they say please and thank you during a transaction?

  Yes

  No

  N/A

• Do they deliver great service? (nothing to much bother!)

  Yes

  No

  N/A