SOM Store Visit Guide V3

Cash

• Provide feedback on Change Fund ($500), Till Funds ($150) & Lock Boxes being Utilized correctly

Inventory

• Provide feedback on SIM Counts, Monthly PI, Initialed & Dated, Research, Special Orders, Mandatory returns, Returns being sent back weekly, Out of Warranty Devices, etc.

Paperwork & Iron Mountain

• Provide feedback on Paperwork - Inspect 3 Days (Signatures, Variances, Post Voids, Returns, Charging for Sim Starter Kits, etc.), Iron Mountain (90 days)

Merchandising

• Provide feedback on Current Merchandising - Up to Date (Including Price Cards, PDF's and Sliders, unapproved items), Accessory Merchandising (Eye Level Products being displayed, No empty pegs, Markdowns being completed, etc.)

Sales Floor

• Provide feedback on Live Demos, Fraud Pen Usage, CPNI, Uniforms & Store Cleanliness/Facilities

• Additional Comments and/or Visuals

• Add media

  Media

Priority Training Completion & Cornerstone Inspection

• Provide feedback on Priority Training Completion & Cornerstone

Un-Carrier Readiness

• Provide feedback on Sales/Un-Carrier Readiness Completion for New Hires (Are New Hires hitting the Sales Floor before graduation)

@Work Performance

• Provide feedback on Rep Participation Rate (Document Reps that do not have @Work sales and last time they sold one), % To Goal & Post, Current MTD Leads

SalesForce & Floor Obervations

• Provide feedback on SalesForce Utilization (Identifying if they know how to use leads, appointments & base calls), Identify reps that need more @Work Training (Utilize @Work Resources), Floor Observations (Talking about @Work with Customers)

Strategic Pillar & ULB Review

• Provide feedback on ULB Ranking & execution of Stratigic Pillars

Floor Obeservations

• Provide feedback on Quick Connect & and Floor Coach

Sales Oberservations

• Provide feedback on Sales Observations (Customer Experience, Leveraging Why T-Mobile / Un-Carrier Principles, etc.), Coaching / Role Playing

Wins and/or Opportunies

• Provide feedback on Wins/Opportunities

Store Commitments

• Provide leader/store commitments

• Leader Signature

  Sign