SONICHECKS CHS

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Drive-thru menu, pedestal, order area clean and well maintained<br>

  Yes

  No

  N/A

• Drive-Thru/Hop thru window/door and surrounding area clean

  Yes

  No

  N/A

• All lights working at night or all appropriate lights powered off during day

  Yes

  No

  N/A

• Dumpster clean/ Lids closed

  Yes

  No

  N/A

• Landscape clean and neat

  Yes

  No

  N/A

• Parking lot clean and litter free, curbs, patio swept

  Yes

  No

  N/A

• Regular pressure washing of lot evident

  Yes

  No

  N/A

• Menu housings clean and wiped down. No POPS screens minimized

  Yes

  No

  N/A

• Restrooms clean

  Yes

  No

  N/A

• Restroom Verification form present and in use

  Yes

  No

  N/A

Interior

• Walk-in Freezer cleaned/organized

  Yes

  No

  N/A

• Walk-in Cooler cleaned/organized

  Yes

  No

  N/A

• All product dated and tempering with correct dates in walk-in cooler/reach-in cooler/dresser table

  Yes

  No

  N/A

• Dry stock neat- cases properly opened - par levels appropriate

  Yes

  No

  N/A

• Floor swept/dust pans and brooms stored properly

  Yes

  No

  N/A

• Trash cans in good repair

  Yes

  No

  N/A

• Product stocked in all areas for anticipated business

  Yes

  No

  N/A

• Kitchen stainless clean and wiped down<br>

  Yes

  No

  N/A

• Ice Cream and Slush machine cleaned and in good repair

  Yes

  No

  N/A

• Reach-In freezer and cooler clean, organized, and stocked

  Yes

  No

  N/A

• Fountainette clean, organized, and stocked for business

  Yes

  No

  N/A

• Proper front procedures witnessed

  Yes

  No

  N/A

• Ceiling tiles/ AC registers clean and in good repair

  Yes

  No

  N/A

• All gaskets in good repair

  Yes

  No

  N/A

• Sonic Radio playing

  Yes

  No

  N/A

• All proper position procedures witnessed (prep/kitchen/front)

  Yes

  No

  N/A

Team Members

• Name Tags

  Yes

  No

  N/A

• Hair contained and clean shaven faces

  Yes

  No

  N/A

• Appropriate jewelry

  Yes

  No

  N/A

• Fingernails cared for to Sonic guidelines

  Yes

  No

  N/A

• Each team member correctly answer "What is a late ticket?"

  Yes

  No

  N/A

• Uniforms clean/ wrinkle free

  Yes

  No

  N/A

• Correct staffing for volume

  Yes

  No

  N/A

• Attitudes positive, big smiles, and ready for service

  Yes

  No

  N/A

• Staff present (please note all managers and staff present during audit)

  Safe

  At Risk

  N/A

Manager Duties

• Current schedule posted

  Yes

  No

  N/A

• Sonic Safe Temperature Log completed as required

  Yes

  No

  N/A

• Internal Meat Temperature Log completed as required

  Yes

  No

  N/A

• Manager desk neat and organized

  Yes

  No

  N/A

• Drive-in is safe and secure - back door locked

  Yes

  No

  N/A

• Count drawer and cash on hand

  Yes

  No

  N/A

• Deployment chart complete

  Yes

  No

  N/A

• Every employee e-learning certified

  Yes

  No

  N/A

WOW! Carhop Experience

• Carhop introducing themselves at delivery, reviewing order, has "poker chips" on them

  Yes

  No

  N/A

• Carhop THANKING each customer at close of deliver

  Yes

  No

  N/A

• Carhop skating or running, walking briskly to and from delivery

  Yes

  No

  N/A

• Carhop performing check back with "how was your service?, how was you meal?, can I interest you in a _______ for dessert?"

  Yes

  No

  N/A

• Carhops highlighting Fan track survey and bringing attention to customer

  Yes

  No

  N/A

• Smile tray stocked and being utilized

  Yes

  No

  N/A

WOW! Switchboard Experience

• POS being answered in under 10 seconds

  Yes

  No

  N/A

• Welcomes customer to Sonic, introduces self

  Yes

  No

  N/A

• Smile heard in the voice

  Yes

  No

  N/A

• Knows the Sonic menu and can take order efficiently

  Yes

  No

  N/A

• Asks customer if everything on their screen is correct and thanks the customer for their business

  Yes

  No

  N/A

WOW! Drive-Thru Experience

• Customer greeted at speaker under 10 seconds

  Yes

  No

  N/A

• Welcomes customer to Sonic, introduces self

  Yes

  No

  N/A

• Smile heard in voice

  Yes

  No

  N/A

• Adequate support at DT, more than 1 person helping to move customers

  Yes

  No

  N/A

• Customer greeted at window in 5 seconds or less

  Yes

  No

  N/A

• Hop thru door being utilized if available

  Yes

  No

  N/A