SOP-SVC-US-0050-C REV 3 Service Center Walk About form

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Weekly Gemba

Team Meeting

• Standup morning team meeting to review weekly checks, outstanding issues and team recognition

  Yes

  No

  N/A

General Warehouse

• All warehouse areas and parking bays are taped and labeled appropriately fix any missing floor taping or labeling

  Yes

  No

  N/A

• Weekly TCards activities are being completed and cards are being moved appropriately

  Yes

  No

  N/A

• MikroQuat, Eco San, Sterifab and any other chemical we take out of its original container must be properly labeled with the product in the bucket/container and have a HMIS/WHIMS label. (includes cleaning cart buckets)

  Yes

  No

  N/A

• Chemicals are clearly labeled with hazard and expiration dates and stored properly

  Yes

  No

  N/A

• Supplies are on shelves, labeled with part numbers and par levels. Place orders for low stock

  Yes

  No

  N/A

• Mattress tester has current PM label and correct log is in use

  Yes

  No

  N/A

• (if required) SteriFab sprayers have marbles for proper disbursement. Correct log being used and completed correctly. Law labels available

  Yes

  No

  N/A

• Weights are labled and verified100g weight available if needed

  Yes

  No

  N/A

Training

• Check training report on PowerBI. Team members with past due trainings must be given time to complete one or two lessons. Random check with team member to ensure knowledge of how to find training modules and their completion of training modules. List % of past due trainings for your SVC:

SAP

• Check Reservation Monitor and follow up on missing single item orders

  Yes

  No

  N/A

• Random cycle count on 2 parts that are used in Quality Processing. Parts consumed correctly? (e.g. soft goods, parts used for simple repair) Part number counted: Discrepancy: Part number counted: Discrepancy:

• #1. Part number counted:

• Discrepancy

• #2. Part number Counted:

• Discrepency

• Random Check on 2 PM documents both electronic and hard copy files.

  Drawing

• #1. Serial Number:

• PM Date in Class Overview

  Date

• 2 Years of PM checklist in hard copy file

  Yes

  No

  N/A

• Checklist attached to WO in SAP

  Yes

  No

  N/A

• #2. Serial Number:

• PM Date in Class Overview

  Date

• 2 Years of PM checklist in hard copy file

  Yes

  No

  N/A

• Checklist attached to WO in SAP

  Yes

  No

  N/A

• Using Power BI export PM data for SVC-highlight past due & due within 30 days. Notate location, i.e. 9200, 9100, 68XX, on Rent. Review with team to take corrective action.

• Box units needing repair have been shipped to designated depot and transferred correctly in SAP

  Yes

  No

  N/A

• All shipments from distribution warehouse are opened, verified and received in SAP. (received parts should have note for FRT or placed in appropriate storage location)

  Yes

  No

  N/A

Vehicles

• Vehicles due for PM have been scheduled with vendor

  Yes

  No

  N/A

• Random Check of Vehicle

  Drawing

• *Cab and cargo area are clean with trash/debris removed

  Yes

  No

  N/A

• *Fire Extinguisher and emergency triangles are available

  Yes

  No

  N/A

• *Appropriate paperwork in vehicle:

  Yes

  No

  N/A

• *Previous driver VIR

  Yes

  No

  N/A

• *Current days trip log

  Yes

  No

  N/A

• *Valid insurance and registration

  Yes

  No

  N/A

• *Valid fuel card

  Yes

  No

  N/A

• HOS locations vehicles have: Public Safety Letter and 150 air mile map CA locations: 100 air mile map and CA HOS Public Safety Letter.

  Yes

  No

  N/A

• Random check of team member to ensure they have their drivers licenses and DOT medical certificate (required when driving Arjo box trucks)

  Yes

  No

  N/A

• Random check of team member loading all products onto a truck correctly. products have been transacted into vehicle in SAP

  Yes

  No

  N/A

• Random check of team member unloading products from truck. Dirty/Clean product is covered, clearly distinguishable and separated. products movied to Hygiene.

  Yes

  No

  N/A

Operational Review

• Additional reviews from Mthly/Qtr/Annual tasks were completed and documented on Weekly sheet. (e.g. SAP SO Review)

  Yes

  No

  N/A