SOPWest Cold Chain/Food - Fill & Top Up

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Cold Chain

• Is there sufficient equipment to complete the segregation?

  Yes

  No

  N/A

• Is stock being segregated to the agreed number of ways as stated in the SLA?

  Yes

  No

  N/A

• Is the stock placed in the coldroom or salesfloor within 10 minutes?

  Yes

  No

  N/A

• Does one member of the Ops team have a radio/phone to communicate with salesfloor?

  Yes

  No

  N/A

• Is the stock being dispatched to the salesfloor in line with SLA?

  Yes

  No

  N/A

• Is the Red & Yellow tag process in place?

  Yes

  No

  N/A

• Is all stock broken down again and placed in the correct position?

  Yes

  No

  N/A

• Is date rotation being completed correctly on all stock?

  Yes

  No

  N/A

• Is the team wearing the correct PPE?

  Yes

  No

  N/A

Food Fill & Top Up

• Is the SLA between Foods and Operations being met?

  Yes

  No

  N/A

• Is there a current floor plan with delivery routes, drop & return points etc?

  Yes

  No

  N/A

• Are radios/phones being used by Section Co's to request stock to the salesfloor?

  Yes

  No

  N/A

• Is the waste reduction process complete before fills begins?

  Yes

  No

  N/A

• Is there a clear process in place to work carry over stock and is it worked prior to delivery?

  Yes

  No

  N/A

• Are runners in place to ensure advisors do not leave the department they are working in?

  Yes

  No

  N/A

• Advisors only have two stacks of cold chain to work at any one time and one during trade?

  Yes

  No

  N/A

• Is the 30 minute rule being adhered to?

  Yes

  No

  N/A

• Is there examples of CAYG in place and cleaning trolley/materials on hand?

  Yes

  No

  N/A

• Advisors have a clear process for ordering missing tickets?

  Yes

  No

  N/A

• Is Top Up stock being delivered in line with SLA?

  Yes

  No

  N/A

• Has the Section Manager reviewed the operation to ensure the SLA is being met?

  Yes

  No

  N/A