SOPWest Summary Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Tilling

• Are all till points clean, tidy & ready to trade?

  Yes

  No

  N/A

• Are customers being greeted and being offered a "Goodbye"?

  Yes

  No

  N/A

• Are CSAT's and/or vouchers being highlighted to customers if printed?

  Yes

  No

  N/A

GM Fill

• Do BU's have a GM Fill floor plan highlighted where drop & return points are located?

  Yes

  No

  N/A

• Are CA's reporting to a Section Co to confirm their fill area and once completed, do they report for their next task?

  Yes

  No

  N/A

• Are new lines being priced checked using HHT or till, if priced incorrect then check reason & re-price?

  Yes

  No

  N/A

• Is stock clear from walkways prior to opening?

  Yes

  No

  N/A

GM Repro

• Is availability being maximised by having reprocessing back on salesfloor within the hour (top 26 stores), all other stores within 2 hours?

  Yes

  No

  N/A

• Are reprocessing areas i.e. Fitting Rooms, CSD clean & tidy?

  Yes

  No

  N/A

• Is the stock size, tidied, pipped, checked for RFID tags, on the right hanger & displaying the correct price before being put back on the salesfloor?

  Yes

  No

  N/A

Cold Chain / Food Fill & Top Up

• Is the stock placed in the coldroom or salesfloor within 10 minutes?

  Yes

  No

  N/A

• Does one member of the Ops team have a radio or phone to communicate with salesfloor?

  Yes

  No

  N/A

• Is the Red/Yellow tag process in place?

  Yes

  No

  N/A

• Is date rotation being completed correctly on all stock?

  Yes

  No

  N/A

• Is the SLA between Foods & Ops being met?

  Yes

  No

  N/A

• Is the waste reduction process complete before fill begins?

  Yes

  No

  N/A

Ambient & Frozen Operations

• Is the SLA being met by both Foods & Ops?

  Yes

  No

  N/A

• Is stock being segregated in bins to reflect SRD layout & date rotated?

  Yes

  No

  N/A

• Are part worked boxes in binning secured with blue tape?

  Yes

  No

  N/A

Observation Question

• Is the stockroom / cold room area clean, tidy & organised? Score 0 - 10