Information
-
Document No.
-
RSP Period
-
Staff present at location
-
Station
-
Conducted on
-
Prepared by
-
Location
Findings
SECURITY
-
Is safe kept locked?
-
ACTION REQUIRED
-
Safe Combination changed as instructed?
-
ACTION REQUIRED
-
Security Alarm Tested Weekly
-
ACTION REQUIRED
-
Are all ticket supplies kept secure?
-
ACTION REQUIRED
-
Are only authorised people present?
-
ACTION REQUIRED
-
Asked to sign in?
-
ACTION REQUIRED
-
Key register maintained?
-
ACTION REQUIRED
-
Is SMART suspended and till locked when not in use?
-
ACTION REQUIRED
-
Is general security of office acceptable?
-
ACTION REQUIRED
-
Southern security advice booklet on hand
-
ACTION REQUIRED
-
Security company advice poster displayed
-
ACTION REQUIRED
SMART
-
Is software version current? (Record current version number, current version 3.1.3)
-
ACTION REQUIRED
-
Are operators using own log ins?
-
ACTION REQUIRED
-
Is routine printer maintenance undertaken?
-
ACTION REQUIRED
-
Is all spare equipment operational or faults reported?
-
ACTION REQUIRED
-
Is operational spare equipment kept secure?
-
ACTION REQUIRED
TILL & FLOAT CHECK
-
Is float register in use?
-
ACTION REQUIRED
-
Is change delivered accounted for currently?
-
ACTION REQUIRED
-
Is float correct (if check conducted)?
-
ACTION REQUIRED
-
Are large amounts of cash secured out of public view?
-
ACTION REQUIRED
-
Is current float authority on hand?
-
ACTION REQUIRED
REFUNDS
-
Are all refunds compliant with refunds by flow process?
-
ACTION REQUIRED
-
Are efforts made to contact customers after 2 months?
-
ACTION REQUIRED
-
Are all refunds over 3 months sent to Staation Accounts?
-
ACTION REQUIRED
-
Are all appropriate registers on hand and being used correctly?
-
ACTION REQUIRED
FAST
-
Are all machines fully operational?
-
ACTION REQUIRED
-
Are machines emptied at acceptable intervals?
-
ACTION REQUIRED
-
Is revenue accounted for currently and continuity maintained?
-
ACTION REQUIRED
-
Are printers cleaned in accordance with instructions?
-
ACTION REQUIRED
-
Is float maintained at a reasonable level?
-
ACTION REQUIRED
CAR PARKING
-
Are all machines fully operational?
-
ACTION REQUIRED
-
Are machines emptied at acceptable intervals?
-
ACTION REQUIRED
-
Is revenue accounted for currently?
-
ACTION REQUIRED
-
Are continuity records maintained?
-
ACTION REQUIRED
-
Are notices issued for non payment?
-
ACTION REQUIRED
PERTIS
-
Are all machines fully operational?
-
ACTION REQUIRED
-
Are machines emptied at acceptable intervals?
-
ACTION REQUIRED
-
Is revenue accounted for currently?
-
ACTION REQUIRED
-
Are continuity records maintained?
-
ACTION REQUIRED
NON ISSUES
-
Number checked
-
Does sample meet standard for time?
-
ACTION REQUIRED
-
Does sample checked meet standard for reason?
-
ACTION REQUIRED
-
Does sample meet standard for matching?
-
ACTION REQUIRED
GENERAL ITEMS
-
Are retail manuals up to date or access to electronic copies available?
-
ACTION REQUIRED
-
Is current copy of Newsrail Express on hand or access to electronic copies available ?
-
ACTION REQUIRED
-
Are Merchant numbers and floor limits available?
-
ACTION REQUIRED
-
Are all scholars seasons on hand less than 1 month old?
-
ACTION REQUIRED
-
Are scholars seasons awaiting collection kept secure?
-
ACTION REQUIRED
-
Have all requests for credit/debit card details been actioned?
-
ACTION REQUIRED
-
Are all credit card details deleted from paid refunds?
-
ACTION REQUIRED
General Observations
-
ACTION PLAN AGREED BY: Actions detailed in the above audit in actions required boxes. ALL STAFF TO SIGN TO AGREE .
-
AUDITING MANAGERS SIGNATURE
