Information

  • Document No.

  • RSP Period

  • Staff present at location

  • Station

  • Conducted on

  • Prepared by

  • Location

Findings

SECURITY

  • Is safe kept locked?

  • ACTION REQUIRED

  • Safe Combination changed as instructed?

  • ACTION REQUIRED

  • Security Alarm Tested Weekly

  • ACTION REQUIRED

  • Are all ticket supplies kept secure?

  • ACTION REQUIRED

  • Are only authorised people present?

  • ACTION REQUIRED

  • Asked to sign in?

  • ACTION REQUIRED

  • Key register maintained?

  • ACTION REQUIRED

  • Is SMART suspended and till locked when not in use?

  • ACTION REQUIRED

  • Is general security of office acceptable?

  • ACTION REQUIRED

  • Southern security advice booklet on hand

  • ACTION REQUIRED

  • Security company advice poster displayed

  • ACTION REQUIRED

SMART

  • Is software version current? (Record current version number, current version 3.1.3)

  • ACTION REQUIRED

  • Are operators using own log ins?

  • ACTION REQUIRED

  • Is routine printer maintenance undertaken?

  • ACTION REQUIRED

  • Is all spare equipment operational or faults reported?

  • ACTION REQUIRED

  • Is operational spare equipment kept secure?

  • ACTION REQUIRED

TILL & FLOAT CHECK

  • Is float register in use?

  • ACTION REQUIRED

  • Is change delivered accounted for currently?

  • ACTION REQUIRED

  • Is float correct (if check conducted)?

  • ACTION REQUIRED

  • Are large amounts of cash secured out of public view?

  • ACTION REQUIRED

  • Is current float authority on hand?

  • ACTION REQUIRED

REFUNDS

  • Are all refunds compliant with refunds by flow process?

  • ACTION REQUIRED

  • Are efforts made to contact customers after 2 months?

  • ACTION REQUIRED

  • Are all refunds over 3 months sent to Staation Accounts?

  • ACTION REQUIRED

  • Are all appropriate registers on hand and being used correctly?

  • ACTION REQUIRED

FAST

  • Are all machines fully operational?

  • ACTION REQUIRED

  • Are machines emptied at acceptable intervals?

  • ACTION REQUIRED

  • Is revenue accounted for currently and continuity maintained?

  • ACTION REQUIRED

  • Are printers cleaned in accordance with instructions?

  • ACTION REQUIRED

  • Is float maintained at a reasonable level?

  • ACTION REQUIRED

CAR PARKING

  • Are all machines fully operational?

  • ACTION REQUIRED

  • Are machines emptied at acceptable intervals?

  • ACTION REQUIRED

  • Is revenue accounted for currently?

  • ACTION REQUIRED

  • Are continuity records maintained?

  • ACTION REQUIRED

  • Are notices issued for non payment?

  • ACTION REQUIRED

PERTIS

  • Are all machines fully operational?

  • ACTION REQUIRED

  • Are machines emptied at acceptable intervals?

  • ACTION REQUIRED

  • Is revenue accounted for currently?

  • ACTION REQUIRED

  • Are continuity records maintained?

  • ACTION REQUIRED

NON ISSUES

  • Number checked

  • Does sample meet standard for time?

  • ACTION REQUIRED

  • Does sample checked meet standard for reason?

  • ACTION REQUIRED

  • Does sample meet standard for matching?

  • ACTION REQUIRED

GENERAL ITEMS

  • Are retail manuals up to date or access to electronic copies available?

  • ACTION REQUIRED

  • Is current copy of Newsrail Express on hand or access to electronic copies available ?

  • ACTION REQUIRED

  • Are Merchant numbers and floor limits available?

  • ACTION REQUIRED

  • Are all scholars seasons on hand less than 1 month old?

  • ACTION REQUIRED

  • Are scholars seasons awaiting collection kept secure?

  • ACTION REQUIRED

  • Have all requests for credit/debit card details been actioned?

  • ACTION REQUIRED

  • Are all credit card details deleted from paid refunds?

  • ACTION REQUIRED

General Observations

  • ACTION PLAN AGREED BY: Actions detailed in the above audit in actions required boxes. ALL STAFF TO SIGN TO AGREE .

  • AUDITING MANAGERS SIGNATURE

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