Spa Body Treatment 1 Forbes 2024

The guest is called for their treatment in a discreet and personalized manner. The therapist proactively approaches the guest.

Therapist introduces themselves by name and offers a gracious gesture in greeting.

Therapist is highly articulate and avoids slang and excessive use of phrase-fragments.

Therapist is exceptionally polite and gracious.

If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of the treatment.

When appropriate, therapist describes the treatment before beginning.

Before beginning, therapist inquires about any medical concerns or allergies.

The guest's general wellness and goals are discussed.

Therapist executes the treatment with complete regard for information offered by the guest.

Therapist exhibits a genuine sense of concern for the guest's comfort and safety.

When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action.

Therapist demonstrates complete respect for guest privacy.

Therapist stays in the room throughout the treatment, except at the outset and conclusion.

Therapist performs the treatment as expected, using consistent techniques.

Therapist comports themselves in a way that allows for a completely relaxing and restful treatment.

Therapist does not initiate excessive conversation or make unprofessional comments

Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice

When appropriate, therapist offers practical advice to demonstrate an interest in the guest's continued wellbeing

After treatment is executed, the products and application produce the promised effects as reasonably applicable

Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity

Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known

Therapist closes interactions with polite, appropriate remarks

The guest is escorted to and from the treatment room

Treatment begins and ends on schedule, within five minutes of expected or booked time

Therapist automatically offers/provides a beverage; it is served at an appropriate time

Staff's appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

Treatment room is immaculate in appearance

The treatment table setup, including the linens and pillows, is extremely comfortable and luxurious

All furnishings, linens, and equipment are immaculate, hygienic, and neatly organized/arranged at all times

At all times during the treatment, ambiance is relaxed, quiet, private, and comfortable

Environmental comfort factors such as temperature and music can be adjusted from inside the treatment room

Products used during a scrub or wrap are high quality