Title Page
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Department Audited
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Conducted on
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Prepared by
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Lady or Gentleman Audited
Standards
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The guest is called for their treatment in a discreet and personalized manner.
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Therapist introduces themselves by name and offers a gracious gesture in greeting.
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Therapist is highly articulate and avoids slang and excessive use of phrase-fragments.
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Therapist is exceptionally polite and gracious.
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If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of treatment.
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When appropriate, therapist describes the treatment before beginning.
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Before beginning, therapist inquires about any medical concerns and/or special requirements. A brief skin assessment is also performed.
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Therapist executes the treatment with complete regard for information offered by the guest.
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Therapist exhibits a genuine sense of concern for the guest's comfort and safety.
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When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action.
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Therapist demonstrates complete respect for guest privacy.
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Therapist stays in the room throughout the treatment, except at the outset and conclusion.
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Therapist performs the treatment as expected, using consistent techniques.
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Therapist provides adequate information to guide the guest through the treatment while still allowing for a completely relaxing and restful experience.
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Therapist comports themselves in a way that allows for a completely relaxing and restful treatment.
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Therapist does not initiates excessive conversation or make unprofessional comments.
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Therapist accurately and knowledgeably answer reasonable guest questions without offering "medical" advice.
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Therapist offer practical advice to demonstrate an interest in the guest's continued wellbeing when appropriate.
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Massage techniques luxuriously provided during facials, particularly when the esthetician is otherwise unoccupied.
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After treatment is executed, the products and application produce the promised effects as reasonably applicable.
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Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity.
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The staff consistently and respectfully personalize interactions, addressing the guest in accordance with their preference, if known.
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Therapists close interactions with polite, appropriate remarks.
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The guest escorted to and from the treatment room.
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Therapist automatically offer/provide a beverage, and is it served at an appropriate time.
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The staff's appearance is consistent with the property style and demonstrate a strong sense of personal care and hygiene.
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The treatment room is immaculate in appearance.
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The treatment table setup, including the linens and pillows, is extremely comfortable and luxurious.
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All furnishings, linens, and equipment immaculate, hygienic, and neatly organized/arranged at all times.
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The ambiance is relaxed, quiet, private, and comfortable at all times during the treatment.
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Environmental comfort factors such as temperature and music be adjusted from inside the treatment room.
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Products used during facials are high quality