Title Page

  • Department Audited

  • Conducted on

  • Prepared by

  • Lady or Gentleman Audited

Standards

  • The guest is called for their treatment in a discreet and personalized manner.

  • Therapist introduces themselves by name and offers a gracious gesture in greeting.

  • Therapist is highly articulate and avoids slang and excessive use of phrase-fragments.

  • Therapist is exceptionally polite and gracious.

  • If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of treatment.

  • When appropriate, therapist describes the treatment before beginning.

  • Before beginning, therapist inquires about any medical concerns and/or special requirements. A brief skin assessment is also performed.

  • Therapist executes the treatment with complete regard for information offered by the guest.

  • Therapist exhibits a genuine sense of concern for the guest's comfort and safety.

  • When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action.

  • Therapist demonstrates complete respect for guest privacy.

  • Therapist stays in the room throughout the treatment, except at the outset and conclusion.

  • Therapist performs the treatment as expected, using consistent techniques.

  • Therapist provides adequate information to guide the guest through the treatment while still allowing for a completely relaxing and restful experience.

  • Therapist comports themselves in a way that allows for a completely relaxing and restful treatment.

  • Therapist does not initiates excessive conversation or make unprofessional comments.

  • Therapist accurately and knowledgeably answer reasonable guest questions without offering "medical" advice.

  • Therapist offer practical advice to demonstrate an interest in the guest's continued wellbeing when appropriate.

  • Massage techniques luxuriously provided during facials, particularly when the esthetician is otherwise unoccupied.

  • After treatment is executed, the products and application produce the promised effects as reasonably applicable.

  • Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity.

  • The staff consistently and respectfully personalize interactions, addressing the guest in accordance with their preference, if known.

  • Therapists close interactions with polite, appropriate remarks.

  • The guest escorted to and from the treatment room.

  • Therapist automatically offer/provide a beverage, and is it served at an appropriate time.

  • The staff's appearance is consistent with the property style and demonstrate a strong sense of personal care and hygiene.

  • The treatment room is immaculate in appearance.

  • The treatment table setup, including the linens and pillows, is extremely comfortable and luxurious.

  • All furnishings, linens, and equipment immaculate, hygienic, and neatly organized/arranged at all times.

  • The ambiance is relaxed, quiet, private, and comfortable at all times during the treatment.

  • Environmental comfort factors such as temperature and music be adjusted from inside the treatment room.

  • Products used during facials are high quality

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