Spa Facial Treatment Forbes 2024

The guest is called for their treatment in a discreet and personalized manner. (text)

Therapist introduces themselves by name and offers a gracious gesture in greeting. (text)

Therapist is highly articulate and avoids slang and excessive use of phrase-fragments. (text)

Therapist is exceptionally polite and gracious. (text)

If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of treatment. (yes|no|not-applicable)

When appropriate, therapist describes the treatment before beginning. (text)

Before beginning, therapist inquires about any medical concerns and/or special requirements. A brief skin assessment is also performed. (yes|no|not-applicable)

Therapist executes the treatment with complete regard for information offered by the guest. (yes|no|not-applicable)

Therapist exhibits a genuine sense of concern for the guest's comfort and safety. (yes|no|not-applicable)

When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action. (yes|no|not-applicable)

Therapist demonstrates complete respect for guest privacy. (yes|no|not-applicable)

Therapist stays in the room throughout the treatment, except at the outset and conclusion. (yes|no|not-applicable)

Therapist performs the treatment as expected, using consistent techniques. (yes|no|not-applicable)

Therapist provides adequate information to guide the guest through the treatment while still allowing for a completely relaxing and restful experience. (yes|no|not-applicable)

Therapist comports themselves in a way that allows for a completely relaxing and restful treatment. (yes|no|not-applicable)

Does the therapist initiate excessive conversation or make unprofessional comments?

Can the therapist accurately and knowledgeably answer reasonable guest questions without offering "medical" advice?

Does the therapist offer practical advice to demonstrate an interest in the guest's continued wellbeing when appropriate?

Are massage techniques luxuriously provided during facials, particularly when the esthetician is otherwise unoccupied?

After treatment is executed, do the products and application produce the promised effects as reasonably applicable?

Is the therapist aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity?

Does the staff consistently and respectfully personalize interactions, addressing the guest in accordance with their preference, if known?

Do therapists close interactions with polite, appropriate remarks?

Is the guest escorted to and from the treatment room?

Does the therapist automatically offer/provide a beverage, and is it served at an appropriate time?

Does the staff's appearance consistent with the property style and demonstrate a strong sense of personal care and hygiene?

Is the treatment room immaculate in appearance?

Is the treatment table setup, including the linens and pillows, extremely comfortable and luxurious?

Are all furnishings, linens, and equipment immaculate, hygienic, and neatly organized/arranged at all times?

Is the ambiance relaxed, quiet, private, and comfortable at all times during the treatment?

Can environmental comfort factors such as temperature and music be adjusted from inside the treatment room?

Products used during facials are high quality