Title Page

  • Department Audited

  • Conducted on

  • Prepared by

  • Lady or Gentleman Audited

Standards

  • The guest is called for their treatment in a discreet and personalized manner.

  • The therapist proactively approaches the guest in a gracious and thoughtful manner.

  • Therapist introduces themselves by name and offers a gracious greeting.

  • Therapist is highly articulate and avoids slang and excessive use of phrase-fragments.

  • Therapist is exceptionally polite and gracious.

  • If the guest is wearing jewelry into the treatment room, they are asked to remove it.

  • Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of treatment.

  • When appropriate, therapist describes the treatment before beginning.

  • Therapist executes the treatment with complete regard for information offered by the guest.

  • Before beginning, therapist inquires about any medical concerns and/or special requirements.

  • Therapist exhibits a genuine sense of concern for the guest's comfort and safety.

  • When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action.

  • If appropriate, therapist demonstrates complete respect for the guest's privacy by using discreet draping techniques.

  • During the treatment, therapist is genuinely expert, using precise and consistent techniques.

  • Therapist comports themselves in a way that allows for a completely relaxing and restful treatment.

  • Therapist does not initiate excessive conversation or make unprofessional comments.

  • Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice.

  • When appropriate, therapist offers practical advice to demonstrate an interest in the guest's continued wellbeing.

  • Therapist is appropriately present throughout the treatment and does not leave for a significant amount of time without explanation.

  • Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity.

  • The guest's name is used naturally as a signal of recognition.

  • Therapist closes interactions with polite, appropriate remarks.

  • Therapist escorts the guest to/from lounges, waiting areas or reception area if using a spa suite.

  • Treatment begins and ends on schedule, within five minutes of expected or booked time.

  • Therapist automatically offers/provides a beverage; it is served at an appropriate time.

  • Therapists encountered are extremely well-groomed while appropriately representing the property style.

  • Treatment room/salon is conveniently designed and immaculate in appearance.

  • Seating is extremely comfortable.

  • All furnishings, equipment and implements are immaculate, hygienic and neatly organized/arranged.

  • When inside a private treatment room, ambiance is relaxed, quiet, private and comfortable.

  • Environmental comfort factors such as temperature and music can be adjusted from inside the private treatment room.

  • The interior design style of the salon is high quality and in keeping with the design style of the spa's public spaces.

  • Lotions, masks, and scrubs used during the treatment are presented in a personalized manner and in unique/decorative vessels.

  • Products used during the treatment are high quality.

  • Following the treatment, nails appear professionally groomed

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