Spa Nail Treatment Forbes 2024

The guest is called for their treatment in a discreet and personalized manner.

The therapist proactively approaches the guest in a gracious and thoughtful manner.

Therapist introduces themselves by name and offers a gracious greeting.

Therapist is highly articulate and avoids slang and excessive use of phrase-fragments.

Therapist is exceptionally polite and gracious.

If the guest is wearing jewelry into the treatment room, they are asked to remove it.

Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of treatment.

When appropriate, therapist describes the treatment before beginning.

Therapist executes the treatment with complete regard for information offered by the guest.

Before beginning, therapist inquires about any medical concerns and/or special requirements.

Therapist exhibits a genuine sense of concern for the guest's comfort and safety.

When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action.

If appropriate, therapist demonstrates complete respect for the guest's privacy by using discreet draping techniques.

During the treatment, therapist is genuinely expert, using precise and consistent techniques.

Therapist comports themselves in a way that allows for a completely relaxing and restful treatment.

Therapist does not initiate excessive conversation or make unprofessional comments.

Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice.

When appropriate, therapist offers practical advice to demonstrate an interest in the guest's continued wellbeing.

Therapist is appropriately present throughout the treatment and does not leave for a significant amount of time without explanation.

Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity.

The guest's name is used naturally as a signal of recognition.

Therapist closes interactions with polite, appropriate remarks.

Therapist escorts the guest to/from lounges, waiting areas or reception area if using a spa suite.

Treatment begins and ends on schedule, within five minutes of expected or booked time.

Therapist automatically offers/provides a beverage; it is served at an appropriate time.

Therapists encountered are extremely well-groomed while appropriately representing the property style.

Treatment room/salon is conveniently designed and immaculate in appearance.

Seating is extremely comfortable.

All furnishings, equipment and implements are immaculate, hygienic and neatly organized/arranged.

When inside a private treatment room, ambiance is relaxed, quiet, private and comfortable.

Environmental comfort factors such as temperature and music can be adjusted from inside the private treatment room.

The interior design style of the salon is high quality and in keeping with the design style of the spa's public spaces.

Lotions, masks, and scrubs used during the treatment are presented in a personalized manner and in unique/decorative vessels.

Products used during the treatment are high quality.

Following the treatment, nails appear professionally groomed