Title Page
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Department Audited
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Conducted on
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Prepared by
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Lady or Gentleman Audited
Standards
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When approaching and/or entering the spa, is there a strong sense of arrival in terms of design and/or notable elements?
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Do all public areas have an extremely fresh, comfortable atmosphere at all times?
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Is there always a strong sense of calm throughout all public areas of the spa?
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Are the public areas at the spa conveniently laid out to allow guests to access all facilities in comfort?
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Is the assigned locker comfortably located, and is the guest adequately distanced from other guests?
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Are the shared public spaces generously spacious, so that guests are not required to wait for a place to change, groom, or relax?
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When appropriate to the destination, are co-ed relaxation lounges available?
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Are separate men's and women's relaxation lounges available?
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Do staff within the public areas comport themselves professionally, with discretion and complete respect for the guest's space and privacy?
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Are staff within the public areas exceptionally polite when speaking with the guests?
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Do staff decline any request without offering appropriate alternatives?
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Are the locker rooms and grooming areas extremely clean and in excellent condition?
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Are the showers equipped with hot water, strong pressure, and no vacillating water temperatures?
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Is there a variety of wet facilities available, including at least one heat therapy option?
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Are all wet facilities exceptional in terms of design, quality, or technology?
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Are the showers extremely clean and hygienic in appearance and in excellent condition?
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Wet facilities are extremely clean and hygienic, in excellent condition and in working order *
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Amenities are always plentifully stocked and conveniently arranged in showers and dressing areas
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Shower amenities are exceptionally luxurious in quality and presentation
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Liquid soap, shampoo, conditioner, body lotion, deodorant, swabs, powerful hairdryers and hair products are available. Shower caps are also available in women's dressing areas
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High quality disposable razors and shaving cream, sanitized hairbrushes and combs for a variety of hair types, face moisturizer, contact lens solution and cases, and an electric curling and flat iron can be readily provided without delay
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Sufficient appropriately sized towels are neatly arranged in convenient locations
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Robes and sandals/slippers are provided and neatly arranged
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Spa attire is appropriately sized
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Towels and robes are extremely soft and plush and sandals/slippers are comfortable
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All linens and spa attire are completely clean and in excellent condition
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Linens and sandals/slippers are disposed of discreetly
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Lockers are immaculate and in excellent condition
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Lockers are conveniently sized and equipped with at least one high quality multi-functioning hanger
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Water is readily available, without need for guest request, in all public areas of the spa
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Refreshments offered at the spa include beverages and dry and fresh snacks. At least one snack option is nutritionally focused
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Spa refreshments are of exceptional quality, including at least one specialty item
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Food and beverages are distinctively presented in exceptionally high quality serviceware
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Refreshments are well-stocked, fresh and appetizing in overall appearance
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Calming activities or reading materials are provided in public spaces and spa
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The relaxation/waiting and reception areas are clean and in excellent condition *
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The use of sound, light, scent and other sensory elements combine to create a distinctive sense of place and promote general wellbeing
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The architectural and interior design style of the spa is notable in quality, interest or execution. There are no signs of remodeling done in cycles
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The interior design style of the treatment rooms is exceptional and in keeping with the design style of the spa's public spaces
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If available, the exterior design style of the spa is notable and complements the location and interior design of the spa
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All staff encountered are wearing clean and well-fitted uniforms
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The staff uniforms are exceptional in design and style
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There is a strong sense of health safety and security throughout the spa
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If newspapers or magazines are offered, they are digital *
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Efforts are made to reduce single-use plastic in the refreshment presentation
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Efforts are made to reduce single-use plastic in the locker room/grooming areas *
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Clean bathroom amenities are used *