Title Page
-
Department Audited
-
Conducted on
-
Prepared by
-
Lady or Gentleman Audited
Untitled Page
-
The guest is called for their treatment in a discreet and personalized manner. Staff proactively approaches the guest and introduces themselves by name and offers a gracious gesture in greeting
-
Staff is highly articulate and avoids slang and excessive use of phrase-fragments. They are exceptionally polite and gracious.
-
If the guest is wearing jewelry into the treatment room, are they asked to remove it? Staff presents a specific vessel to hold small items and reminds the guest of their belongings at the end of the treatment.
-
Staff describes the treatment and provides clear directions. Do they inquire about any medical concerns or allergies?
-
Do staff exhibit a genuine sense of concern for the guest's comfort and safety? Do they not initiate excessive conversation or make unprofessional comments?
-
Can staff accurately and knowledgeably answer reasonable guest questions without offering "medical" advice? When appropriate, do staff offer practical advice to demonstrate an interest in the guest's continued well-being?
-
After the treatment, does it produce the promised effects as reasonably applicable?
-
Does the treatment progress seamlessly, and is the guest not confused or surprised by any aspect of the experience? Is staff aware of other treatments the guest has booked during the same spa visit to ensure continuity?
-
Does staff consistently and respectfully personalize interactions, addressing the guest in accordance with their preference if known? Do staff close interactions with polite, appropriate remarks?
-
The guest is escorted to and from all treatment rooms
-
Treatment begins and ends on schedule, within five minutes of expected or booked time
-
Staff automatically offers/provides beverages, served at an appropriate time
-
Staff's appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
-
Treatment room is immaculate in appearance
-
The FF&E and technology are extremely high quality
-
All furnishings, linens and equipment are immaculate, hygienic and neatly organized/arranged at all times
-
At all times during the treatment, the setting is relaxed and comfortable without distractions
