Spill Control - Shopping Centre SWMS

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Activity: Spill Control - Shopping Centre

• SWMS No:

Review Number

• Choose which number.

  Select 1 2 3 4 5 6 7 8 9 10

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• Name and Signature:

  Sign

• Company Name:

• Address:

• ABN:

• Company Contact:

• Position:

• Phone No:

Relevant workers must be consulted in the development, approval and communication of this SWMS.

• Add workers to be consulted:

Worker

• Name and Signature:

  Sign

• Job Title:

SWMS APPROVED BY: (Employer/PCBU/Director/Owner)

• Name and Signature:

  Sign

• Name and Signature of person responsible for ensuring compliance with SWMS:

  Sign

Project Details

• Project:

• Job Address:

• Job Description:

• Principal Contractor Company Name:

• Principal Contractor's Name and Signature:

  Sign

• Date SWMS provided to Principal Contractor:

  Date

Risk Assessment Matrix

• - 4A: Acute DO NOT PROCEED > requires immediate attention. Introduce further high-level controls to lower the risk level.
  
  - 3H: High > Review before commencing work. Introduce new controls and/or maintain high-level controls to lower the risk level. Monitor frequently to ensure control measures are working.
  
  - 2M: Moderate > Maintain control measures. Proceed with work. Monitor and review regularly, and if any equipment/people/materials/work processes or procedures change.
  
  - 1L: Low > Record and monitor. Proceed with work. Review regularly, and if any equipment/people/materials/work processes or procedures change.

• 

Hierarchy of Controls

• • Elimination - Risk will be eliminated where possible
  ↓
  • Substitution Isolation Engineering - Where risk remains, one/combination of controls will be used
  ↓
  • Administrative - Where risk remains, administrative controls will be used
  ↓
  • Personal Protective Equipment (PPE) - Where risk still remains, it will be reduced as far as reasonably practicable with use of PPE.

• Overall Risk Rating after Controls

  1 Low

  2 Moderate

  3 High

  4 Acute

SWMS Scope

• SWMS Scope: This SWMS covers the cleaning up of spills at a Shopping Centre complex, as required, during the centre’s normal operating hours.
  
  This SWMS does not cover general cleaning of a shopping centre including the cleaning of walls, ceilings and windows above 1.5 metres in height.
  
  Dedicated SWMS should be developed for any risks not covered in this SWMS.
  
  This SWMS does not cover in detail procedures for workers who are required to work alone, or within isolated areas in the shopping centre precinct.
  
  A dedicated “Working Alone Procedure” and / or SWMS should be developed and implemented.

Personal Protective Equipment (PPE) Ensure all PPE meets relevant Australian Standards. Inspect and replace PPE as needed.

• Foot Protection

• Eye Protection

• Hand Protection

• Sun Protection: Broad brimmed hat, UV rated clothing, SPF 30+ sunscreen, tinted safety glasses with adequate UV protection

Job Step: Planning

• Cleaning staff are provided with:
  - Suitable amenities (toilets/wash facilities & drinking water)
  - Sufficient lighting to work safely
  - Sufficient (ventilated) storage for chemicals (shelves below chest height)
  - Sufficient & suitable storage for materials & equipment
  - Equipment that is suitable for the task & in good condition
  - Cleaning chemicals suitable for the task
  - Signs & barricades for restricting public access to work areas (such as - wet floor / spill zones)
  - Safe area for parking / unloading equipment
  - Suitable place to dispose of waste & arrangement in place for regular waste collection
  - Suitable biohazard spills kit
  - Suitable oil spills kit.

• Ensure vaccinations (such as Hepatitis B) are offered and optional for staff.
  Consultation in relation to hazards and risks. Ensure:
  - Effective Consultation arrangement is in place for the shopping centre
  - If work groups are represented by an elected health and safety representative, the representative is included in any consultation
  - Any other persons on site (shop owners and workers) who are effected by the same matter are consulted with and co-operative arrangements are made
  - Document consultation and action items.

• Person responsible to implement control measures:

Job Step: Training / Induction

Hazards include:

• - Objects on floor/ground
  - Slippery surfaces
  - Hazardous chemicals – cleaning chemicals
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o pushing, pulling objects
  o repetitious movements
  - Work with general public
  - Used needles or syringes left in bins or on ground etc
  - Working alone / isolated.

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Cuts / lacerations
  - Exposure to hazardous chemicals causing illness:
  o skin sensitisation
  o absorption
  o inhalation
  o ingestion
  - Muscular stress/ Musculoskeletal Disorder
  - Hit by a person accidentally
  - Assault or threat by a person
  - Needle stick injury
  - HIV/AIDS, Hepatitis, other communicable disease / illness
  - Robbery
  - Distance from assistance when required or emergency services
  - Communication restrictions – lack of mobile signal.

Control Measures to Reduce Risk

• Risk Ratings Before Control: 2M

• Provide site-induction (include temporary, volunteer, contract or labour-hire staff; provide in appropriate languages). Include:
  - Location of staff amenities
  - No go zones, or dangerous areas
  - Communication equipment and procedures
  - Working alone procedure
  - Emergency procedures:
  o Location of fire protection equipment
  o Emergency contacts
  o Building Security
  o Nearest medical facility
  o Emergency Exits and assembly areas
  - First Aid kit location
  - Safety Data Sheet location
  - How to deal with robbery/aggressive persons
  - Parking areas
  - Safe operating instructions for all equipment used
  - Spill containment procedures
  - Standard Precautions for biological contaminants
  - Manual Handling procedures
  - Working alone procedures (especially for after hours work)
  - SWMS for specific tasks.

• Person responsible to implement control measures:

• RIsk Ratings After Control: 1L

Job Step: Cleaning up Spill - Job Steps

Hazards include:

• - Objects on floor/ground
  - Slippery surfaces
  - Hazardous chemicals – cleaning chemicals
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o pushing, pulling objects
  o repetitious movements
  - Work with general public
  - Working alone / isolated.

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Cuts / lacerations
  - Exposure to hazardous chemicals causing illness:
  o skin sensitisation
  o absorption
  o inhalation
  o ingestion
  - Muscular stress/ Musculoskeletal Disorder
  - Hit by a person accidentally
  - Assault or threat by a person
  - Needle stick injury
  - HIV/AIDS, Hepatitis, other communicable disease / illness
  - Robbery
  - Communication restrictions – lack of mobile signal
  - Distance from assistance when required or emergency services

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• As soon as cleaner notices something is spilled on the floor surface OR cleaner has been notified by a security guard, shop staff or centre management in the shopping centre:
  1. Stay at the exact spot of the spill.
  2. Call Centre Management to request them to bring “WET FLOOR” signs.
  3. Once safety signs are in place, bring clean up equipment to the spill location as quickly as possible.
  4. If the spill is large, in a high pedestrian traffic area and/or is particularly hazardous – leave a staff member at the spill location to ensure no persons enter the spill zone while the cleaning equipment is being collected.
  5. Clean up the spill using mop / buckets /cloths and cleaning detergent.
  6. Once spill has been cleaned up, leave “WET FLOOR” signs in place.
  7. Put cleaning equipment away.
  8. Return in at least 10 minutes to see if floor is dry & safe.
  9. If floor is dry & safe – remove signs.
  10. Replace signs in the storage location.
  
  If substance spilled is oil – use an “Oil spill cleanup kit”.
  
  Dispose of contaminated / dirty materials correctly.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: Cleaning up - Broken Glass

Hazards include:

• - Glass
  - Slippery surfaces
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  - Work with general public
  - Working alone / isolated.

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Cuts / lacerations
  - Exposure to hazardous chemicals causing illness:
  o skin sensitisation
  o absorption
  o inhalation
  o ingestion
  - Muscular stress
  - Hit by a person accidentally
  - Assault or threat by a person
  - Robbery
  - Distance from assistance when required or emergency services
  - Communication restrictions – lack of mobile signal.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• Always:
  - Handle broken glass directly
  - Use dust-pan and brush to collect broken glass
  - Wear gloves
  - Wrap broken glass before disposal
  - Dispose in safe manner.
  
  Do not:
  - Place hands where vision is restricted (behind toilets, under tables etc). Only reach into areas that are fully visible.
  - Carry waste bags next to body as they may contain sharps. Use trolleys
  - Manually flatten waste bags.
  
  Remember that correct disposal is important as rubbish removal worker’s maybe injured from broken glass when empting bins etc.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: Cleaning up – Spills Containing • Body Fluids • Needles/Syringes

Hazards include:

• - Slippery surfaces
  - Hazardous chemicals – cleaning chemicals
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o repetitious movements
  - Work with general public
  - Used needles or syringes left in bins or on ground etc
  - Working alone / isolated.

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Serious illness caused by accidental exposure to contaminated body fluids (blood or vomit, used needles or syringes
  - Cuts / lacerations / needle stick injury caused by handling needles
  - Distance from assistance when required or emergency services
  - Communication restrictions – lack of mobile signal.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• Do not:
  - Place hands where vision is restricted (behind toilets, under tables etc). Only reach into areas that are fully visible.
  - Pick up needles or syringes with your hands, even if you are wearing gloves.
  - Manually flatten waste bags.

• Always:
  - Have a “Sharps Disposal Kit” available to use
  - Use tongs to pick up needles and dispose of in a sharps container
  - Double wrap waste materials or used cleaning cloths in plastic bags for handling & disposal
  - Use extra care when cleaning up spills that are biologically contaminated
  - If in doubt on how to clean up safely, contact your supervisor
  - Wash contaminated clothing in separate wash to other clothes.
  Seek immediate medical attention if needle stick injury occurs and report the injury to supervisor.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: Using Cleaning Chemicals

Hazards include:

• - Objects on floor/ground
  - Slippery surfaces
  - Hazardous chemicals – cleaning chemicals
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o pushing, pulling objects
  o repetitious movements
  - Work with general public

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Cuts / lacerations
  - Exposure to hazardous chemicals causing illness:
  o skin sensitisation
  o absorption
  o inhalation
  o ingestion
  - Muscular stress/ Musculoskeletal Disorder
  - Hit by a person accidentally
  - Assault or threat by a person
  - Robbery.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• Obtain and read the current (within 5-year issue date) Safety Data Sheets (SDS) for all chemicals used. Ensure SDS available at site.
  Follow instructions for use, storage, PPE, disposal as recommended by the manufacturer & the SDS.
  Some commercial cleaning products are IRRITANTS.
  Prolonged contact with chemicals may lead to skin rashes or Dermatitis.
  Personal Protective Equipment (PPE):
  When handling/ using concentrated chemicals or when splashing may occur wear:
  - PVC or rubber gloves
  - Safety Glasses
  - Closed in shoes or safety boots.
  Spills:
  - Ensure any spills are cleaned up quickly
  - Mop up excess with mop
  - Rinse with water.
  General instructions for use:
  - Dilute chemicals as directed on the label
  - Dilute only what is necessary for use at the time
  - Storage below chest level (liquid chemical)
  - Decanting done in well-ventilated, well-lit area with access to spill- containment kit
  - Ensure First Aid kit available
  - Ensure emergency access to running water for eye- wash
  - Dispose of chemicals appropriately (environmentally & regulatory)
  - Wash hands after use and before eating/smoking.

• All decanted chemical bottles must be labelled:
  - Name of chemical
  - Clearly written, easy to read
  - Food containers are NEVER used for chemicals
  - Bottles are cleaned of previous chemical (if different) before use.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: Manual Handling (Hazardous Manual Tasks)

Hazards include:

• - Objects on floor/ground
  - Slippery surfaces
  - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o pushing, pulling objects
  o repetitious movements.

Risks include:

• - Falling over on same level causing bruises, sprains, strains, fractures
  - Muscular stress
  - Back, neck, shoulder injuries
  - Musculoskeletal Disorder.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• Avoid walking on wet floors.
  Use adjustable handles on equipment correctly to ensure upright posture as much as possible.
  Avoid over-reaching especially when mopping.
  Avoid excessive bending and twisting of body to reach awkward locations.
  Use trolleys to move equipment or waste bags if heavy.
  Manual Handling in general. Ensure:
  - Tasks are undertaken following manual handling risk controls and using the equipment provided
  - Regular breaks are taken as required
  - Relevant workers are not required to work in awkward positions when exerting force, or for more than 30 minutes at a time, or 2 hours over entire shift.
  Controls are implemented such as job rotation between different jobs for long duration tasks.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: General Public

Hazards include:

• - Work with general public
  - Used needles or syringes left in bins or on ground etc
  - Biological hazard - human disease, illness.

Risks include:

• - Hit by a person accidently
  - Assault or threat by a person
  - Robbery
  - Distance from assistance when required or emergency services
  - HIV/AIDS, Hepatitis, other communicable disease / illness.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 3H

• Ensure signage is placed in appropriate locations when cleaning up spills.
  Remove signs as soon as area is safe.
  Do not leave equipment unattended.
  Ensure trolley, buckets and chemicals are within sight at all times when public is present.
  Ensure courteous manner when engaging with or working near members of general public.
  Do not engage persons who may be aggressive or who demonstrate potentially dangerous behaviour. Leave area and report to supervisor immediately.

• Person responsible to implement control measures:

• RIsk Rating After Control: 2M

Job Step: Maintenance

Hazards include:

• - Hazardous Manual Tasks:
  o awkward, twisting, bending positions
  o lifting, carrying, or putting down objects
  o pushing, pulling objects
  o repetitious movements
  - Working alone / isolated.

Risks include:

• - Muscular stress
  - Distance from assistance when required or emergency services
  - Communication restrictions – lack of mobile signal.

Control Measures to Reduce Risk

• RIsk Rating Before Control: 2M

• Ensure all equipment is in good working order.
  
  Clean & replace equipment & cleaning materials as required.
  
  Check First Aid kit contents are within use by date & kit is fully stocked.

• Person responsible to implement control measures:

• RIsk Rating After Control: 1L

Emergency Procedures / Emergency Response

• With Consultation between Centre Management & shop owners and workers, and security personnel to develop and implement an emergency response plan for the centre. Include:
  - Assembly points
  - Communication
  - Consultation methods
  - Responsible persons
  - Emergency contacts - names and phone numbers
  - First aid equipment
  - Fire Extinguishers – accessible & serviced
  - Site-specific emergency / rescue procedures.

• Ensure all workers on-site are trained and familiar with emergency and evacuation procedures.
  
  Working Alone Procedure to be developed if workers are required to work in isolated areas within the centre or to work alone in the centre precinct.

• Person/s responsible to implement and follow emergency procedures and control measures:

Review

• To ensure controls are implemented and monitored effectively:
  • Toolbox /pre-work meetings will be undertaken
  • Relevant persons will be consulted on hazards and contents of SWMS, work plans and other applicable information
  • Control measures will be monitored throughout works:
  o Spot checks
  o Consultation
  o Scheduled audits
  • Corrective actions will be recorded and rectified in a timely manner SWMS will be reviewed and updated accordingly (in consultation with relevant persons)

• Ensure all controls are reviewed as per the following:
  • If controls fail to reduce risk adequately
  • When changes to the workplace or work activity occur that create new / different risks where controls may no longer be effective
  • New hazards identified
  • After an incident involving work activities relevant to this SWMS
  • During consultation with relevant persons indicate review is needed
  • A Health and Safety Representative (HSR) requests a review in line with the requirements of the legislation.

• Person/s responsible to implement and follow monitoring and review procedures and control measures:

Relevant Legislation, Codes of Practice:

• Note: Retain only the legislation references applicable to your state of operation for this SWMS.

• Northern Territory

• o Work Health and Safety (National Uniform Legislation) Act 2011
  o Work Health and Safety (National Uniform Legislation) Regulations 2011

• Commonwealth, NSW, QLD, ACT

• o Work Health and Safety Act 2011
  o Work Health and Safety Regulations 2011

• SA, Tasmania

• o Work Health and Safety Act 2012
  o Work Health and Safety Regulations 2012

• Victoria

• o Occupational Health & Safety Act 2004
  o Occupational Health & Safety Regulations 2007

• Western Australia

• o Occupational Safety & Health Act 1984
  o Occupational Safety & Health Regulations 1996

Codes of Practice

• Commonwealth, NSW, QLD, ACT, NT, SA, Tas.

• Safe Work Australia (2011):
  o Managing the Risk of Falls in the Workplace
  o How to Manage Work Health and Safety Risks
  o Hazardous Manual Tasks
  o Managing Risks of Hazardous Chemicals
  o Managing Electrical Risks in the Workplace
  o WHS Consultation, Cooperation & Coordination

• Victoria

• • Compliance Codes: WorkSafe Victoria
  - Communicating OHS across languages
  - Workplace amenities and work environment
  - First Aid in the workplace
  - Prevention of falls in general construction
  
  • Codes of Practice: WorkSafe Victoria
  - Manual handling
  - Hazardous substances
  - Prevention of falls in housing construction

Australian Standards

• o AS/NZS 4501:2008 (set) Occupational Protective Clothing
  o AS.1892.5: 2000 Portable Ladders – selection, safe use and care
  o AS 1319:1994 Safety Signs for Occupational Environment
  o AS/NZS 3760:2010 In-service safety inspection and testing of electrical equipment
  o AS 3745-2010 Planning for emergencies in facilities
  o AS/NZS 60335.2.2:2010 Household and similar electrical appliances - Safety - Particular requirements for vacuum cleaners and water-suction cleaning appliances (plus amendments)

Reference Documents

• Versadet (2011): Safety Data Sheets: Versadet cleaning products
  Work Health & Safety Qld: Health & Safety tips for Commercial Cleaners

• Formal Training, Licences required for workers undertaking this task:

• Duties of workers undertaking this task:

• Details of Supervisory Arrangements for workers undertaking this task:

• Details of: regulatory permits/licences Engineering Details/Certificates/WorkCover:

• Plant/Tools/Equipment: (List plant and equipment to be used on the job).

Worker Sign-off

• This SWMS has been developed in consultation and cooperation with employee/workers and relevant Employer/Persons Conducting Business or Undertaking (PCBU). I have read the above SWMS and I understand its contents. I confirm that I have the skills and training, including relevant certification to conduct the task as described. I agree to comply with safety requirements within this SWMS including risk control measures, safe work instructions and Personal Protective Equipment described.

Employee

• Employee/Worker Name and Signature:

  Sign

• Job Role/Position

• Employer/PCBU/Supervisor: