SSB_Front Office Checklist

• Property Name

  Select

• Shift closure date

  Date

• Prepared by

• Name of the Team Members

• Briefing Time

  Date

Front Office Checklist

• Check your Area if it's cleaned by HK.

  Yes

  No

  N/A

• Check for all the ZZZ folios amount to be zero before night audit.

  Yes

  No

  N/A

• Checkout ZZ folios before audit

  Yes

  No

  N/A

• Check the Rates before the NA

  Yes

  No

  N/A

• Run the Night Audit

  Yes

  No

  N/A

• Email the Night Audit reports as described in the Reports to be maintained

  Yes

  No

  N/A

• Send the revenue figures to FOM/OM/RM via text

  Yes

  No

  N/A

• After all the departures, settle the EDC Batch & verify it with the PMS report "Payments of the Day

  Yes

  No

  N/A

• Take Print out of ADR Sheets for the Morning meeting & also circulate it to Sherbagh Gate.

  Yes

  No

  N/A

• Sort all the invoices of the In House & Departure guests.

  Yes

  No

  N/A

• Keep all the supportings & Bills ready for the departure guests.

  Yes

  No

  N/A

• Check for all the transportation requests of the day & inform travel Agent / Department about the same

  Yes

  No

  N/A

• Print the reg cards/welcome letters for the arrival rooms

  Yes

  No

  N/A

• Get the hand written welcome letters ready for the arrival guests

  Yes

  No

  N/A

• Prepare the bills for departures.

  Yes

  No

  N/A

• All the stationary to be placed in the room before guest arrivals

  Yes

  No

  N/A

• Tent allocation and ETA information to SherBagh whatapp group for HK and Service.

  Yes

  No

  N/A

• Prepare the ADR Sheet for the next day, fetch for all the details from PMS, Accounts & emails.<br>

  Yes

  No

  N/A

• Stack all the invoice along with Batch Close & hand it over to Accountant<br>

  Yes

  No

  N/A

• If any Cash transaction of the day, hand it over to the accountant & count the same in front of him before handing<br>

  Yes

  No

  N/A

• C Form departures to be shown for all the departures of the day.<br>

  Yes

  No

  N/A

• After the Checkin proper updation (MIGD) to be done in PMS along with all the sharer details. Email address excel sheet should be updated daily along with the profile updation<br>

  Yes

  No

  N/A

• All the guest ID's to be saved in a proper daily basis manner for any future refrence<br>

  Yes

  No

  N/A

• C Forms to be filled.<br>

  Yes

  No

  N/A

• Update the Reports, such as; Data Master sheet, Demographic & Nationality Report, Transportation Report, Complimentary Report, Boutique Sale Report.<br>

  Yes

  No

  N/A

• All the postings to be done in the PMS for the day (like; Transportation Sale,Spa Sale Boutique Sale, Excursion Sale, Extra bedetc.)<br>

  Yes

  No

  N/A

• Fill in the A&D Register<br>

  Yes

  No

  N/A

• Check for any early departure of next day morning & prepare their bills by advance posting the folio.<br>

  Yes

  No

  N/A

• Stack all the stationary for next day operations in their respective areas.<br>

  Yes

  No

  N/A

• Clean the reception desk and stack all the items in their respective areas.<br>

  Yes

  No

  N/A

• Check for the keys and lock the cash dawer and hand it over to Security gate<br>

  Yes

  No

  N/A

• Communicate all the information to your team member after closing<br>

  Yes

  No

  N/A

• Total Check-in for the day

• Total Check out for the day

• Reg cards checked by

• PMS updated by

• C- from Check-in by

• C- from Check-out by

• A&D register updated by

• Data Maters updated by

• Today's Posting done by

• Todays Rate Check done by

• Departure bills need to save in folder and all TA invoice has to share on TA email id's as per PI .

• ADR made by

• PM Closed

• Total cash drop for the day

• Glitches If any

• Print the reg cards/welcome letters for the tomorrow's arrival?

  Yes

  No

  N/A