Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
PRODUCT QUALITY
LAB STANDARDS
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Lab organised, uncluttered, benches and floor clean and tidy ?
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Evidence of equipment inspected and maintenance logs in use ?
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1 Hour Service in place and offered ?
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Are lead times adequate or less than 3 days for a Single Vision job ?
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Are all jobs processed by date order on LOP ?
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Photo of Lab standards
REMAKES
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Does the store have a Remake process agreed ?
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Are non lab based remakes identified and challenged ?
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Ensure Lab has remake log set up ?
PEOPLE PLAN
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Are Performance reviews completed for previous year ?
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Evidence of a Training Plan and team booked onto courses ?
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New product information ( frame / lenses ) launched to lab team ?
COMMUNICATION
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Lab Manager gives feedback in daily huddles ?
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Lab Manager holds regular team performance updates including KPI's and MAZE ?
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Visual engagement boards in place and updated regularly ?
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Photo of communication board
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Lab Manager meets regularly with Directors to discuss performance, issues and people ?
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Lab team have clear objectives set from the store/group Annual Plan ?
Quality Audit Review
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Ensure Quality Audits are completed, reviewed and filed ?
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Who completes the Quality Audits in store ?
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Do the team understand "what good looks like" ?
QUALITY AUDIT 1
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Frame type
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Lens type
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Lens Material index
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Sphere
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Cylinder
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Axis
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Reading addition
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Prism
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Centration
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Segment / FC Height
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Surface Quality
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Coating and Treatments
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Symmetry of lenses
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Tension
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Safety Bevel
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Screw lock
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Lens fit
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Frame set up
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Cosmetic appearance
QUALITY AUDIT 2
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Frame type
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Lens type
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Lens Material index
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Sphere
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Cylinder
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Axis
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Reading addition
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Prism
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Centration
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Segment / FC height
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Surface quality
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Coatings and Treatments
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Symmetry of lenses
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Tension
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Safety bevel
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Screw lock
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Lens fit
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Frame set up
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Cosmetic appearance
QUALITY AUDIT 3
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Frame type
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Lens type
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Lens Material index
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Sphere
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Cylinder
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Axis
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Reading addition
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Prism
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Centration
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Segment / FC height
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Surface quality
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Coatings and Treatments
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Symmetry of lenses
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Tension
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Safety bevel
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Screw lock
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Lens fit
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Frame set up
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Cosmetic appearance
QUALITY AUDIT 4
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Frame type
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Lens type
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Lens Material index
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Sphere
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Cylinder
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Axis
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Reading addition
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Prism
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Centration
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Segment / FC height
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Surface quality
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Coatings and Treatments
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Symmetry of lens
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Tension
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Safety bevel
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Screw lock
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Lens fit
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Frame set up
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Cosmetic appearance
