Service Records

  • Correct name on PDA?

  • Site survey - does the PDA Locations,Numbers& Products match the site?

  • If survey and site do not match,has the service person put in a RED ALERT to have it changed?

Customer Report:

  • Introduction: Does the service person introduce themselves and sign in and out?

  • Is the service person Asking and Acquiring a Signature and name on the PDA or scanned if Barcoded?

  • Feedback to customer: Is Vandal damage reported & Red Alert Raised?

Products

  • Correct Branding of products?

  • Cleanliness of units: Have all units serviced been cleaned correctly?

  • All unit serviced are functioning correctly(if not RED ALERT raised)?

General service:

  • Treatments: All scheduled treatments on site completed?

  • W.C treatments completed as per service handbook?

  • Urinal treatments completed as per service handbook?

  • Air fresheners: all scheduled units on site service as per service handbook?

  • Sanitisers: all scheduled units on site serviced as per service book?

  • Soap dispensers: All scheduled unit on site filled,cleaned and operating correctly?

  • Sharps units: All scheduled units on site service as per service handbook?

  • Smokers please: All scheduled units on site serviced as per hand book?

  • Vending units: All scheduled unit on site service as per service handbook?

  • Paper products: All scheduled units on site service as per service handbook?

  • Sanitary/Nappy: All scheduled units on site changed over?

  • Are all auto lids on site activated and in good working order?

  • Eco-Pink Treatment.Sanitiser and sleeve all serviced as per service handbook?

  • Hand Dryers: all cleaned correctly,free from lint and operating correctly?

Installations:

  • Location/placement: correct according to paper work?

  • Correct Fixing and Branding Labels attached?

  • Clean up of area?

  • Was all waste taken away from site?

  • Was the site left in a clean and tidy manner?

  • Correct operation: All units installed in good working order?

Customer:

  • Was the customer effectively communicated with?

  • Are We Servicing as per your expectation?

  • Have you needed to contact the office outside of any scheduled services?

Comments:

Finish

  • Please rate the level of service between 1 to 10 with 1 being poor and 10 exceeding expectations.

  • Enter agreed actions in point form based on audit findings

  • Service technician has reviewed audit with auditor and signs as confirmation.

  • Confirmation signature from Auditor

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.