Standard Site Audit ADELAIDE V1.0

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Technician being audited

Service Records

• Correct name on PDA?

  Yes

  No

  N/A

• Site survey - does the PDA Locations,Numbers& Products match the site?

  Yes

  No

  N/A

• If survey and site do not match,has the service person put in a RED ALERT to have it changed?

  Yes

  No

  N/A

Customer Report:

• Introduction: Does the service person introduce themselves and sign in and out?

  Yes

  No

  N/A

• Is the service person Asking and Acquiring a Signature and name on the PDA or scanned if Barcoded?

  Yes

  No

  N/A

• Feedback to customer: Is Vandal damage reported & Red Alert Raised?

  Yes

  No

  N/A

Products

• Correct Branding of products?

  Yes

  No

  N/A

• Cleanliness of units: Have all units serviced been cleaned correctly?

  Yes

  No

  N/A

• All unit serviced are functioning correctly(if not RED ALERT raised)?

  Yes

  No

  N/A

General service:

• Treatments: All scheduled treatments on site completed?

  Yes

  No

  N/A

• W.C treatments completed as per service handbook?

  Yes

  No

  N/A

• Urinal treatments completed as per service handbook?

  Yes

  No

  N/A

• Air fresheners: all scheduled units on site service as per service handbook?

  Yes

  No

  N/A

• Sanitisers: all scheduled units on site serviced as per service book?

  Yes

  No

  N/A

• Soap dispensers: All scheduled unit on site filled,cleaned and operating correctly?

  Yes

  No

  N/A

• Sharps units: All scheduled units on site service as per service handbook?

  Yes

  No

  N/A

• Smokers please: All scheduled units on site serviced as per hand book?

  Yes

  No

  N/A

• Vending units: All scheduled unit on site service as per service handbook?

  Yes

  No

  N/A

• Paper products: All scheduled units on site service as per service handbook?

  Yes

  No

  N/A

• Sanitary/Nappy: All scheduled units on site changed over?

  Yes

  No

  N/A

• Are all auto lids on site activated and in good working order?

  Yes

  No

  N/A

• Eco-Pink Treatment.Sanitiser and sleeve all serviced as per service handbook?

  Yes

  No

  N/A

• Hand Dryers: all cleaned correctly,free from lint and operating correctly?

  Yes

  No

  N/A

Installations:

• Location/placement: correct according to paper work?

  Yes

  No

  N/A

• Correct Fixing and Branding Labels attached?

  Yes

  No

  N/A

• Clean up of area?

  Yes

  No

  N/A

• Was all waste taken away from site?

  Yes

  No

  N/A

• Was the site left in a clean and tidy manner?

  Yes

  No

  N/A

• Correct operation: All units installed in good working order?

  Yes

  No

  N/A

Customer:

• Was the customer effectively communicated with?

  Yes

  No

  N/A

• Are We Servicing as per your expectation?

  Yes

  No

  N/A

• Have you needed to contact the office outside of any scheduled services?

  Yes

  No

  N/A

Comments:

• Please rate the level of service between 1 to 10 with 1 being poor and 10 exceeding expectations.

• Enter agreed actions in point form based on audit findings

• Service technician has reviewed audit with auditor and signs as confirmation.

  Sign

• Confirmation signature from Auditor

  Sign