Audit

Service Records

Correct name on PDA?

Site survey - does the PDA Locations,Numbers& Products match the site?

If survey and site do not match,has the service person put in a RED ALERT to have it changed?

Customer Report:

Introduction: Does the service person introduce themselves and sign in and out?

Is the service person Asking and Acquiring a Signature and name on the PDA or scanned if Barcoded?

Feedback to customer: Is Vandal damage reported & Red Alert Raised?

Products

Correct Branding of products?

Cleanliness of units: Have all units serviced been cleaned correctly?

All unit serviced are functioning correctly(if not RED ALERT raised)?

General service:

Treatments: All scheduled treatments on site completed?

W.C treatments completed as per service handbook?

Urinal treatments completed as per service handbook?

Air fresheners: all scheduled units on site service as per service handbook?

Sanitisers: all scheduled units on site serviced as per service book?

Soap dispensers: All scheduled unit on site filled,cleaned and operating correctly?

Sharps units: All scheduled units on site service as per service handbook?

Smokers please: All scheduled units on site serviced as per hand book?

Vending units: All scheduled unit on site service as per service handbook?

Paper products: All scheduled units on site service as per service handbook?

Sanitary/Nappy: All scheduled units on site changed over?

Are all auto lids on site activated and in good working order?

Eco-Pink Treatment.Sanitiser and sleeve all serviced as per service handbook?

Hand Dryers: all cleaned correctly,free from lint and operating correctly?

Installations:

Location/placement: correct according to paper work?

Correct Fixing and Branding Labels attached?

Clean up of area?

Was all waste taken away from site?

Was the site left in a clean and tidy manner?

Correct operation: All units installed in good working order?

Customer:

Was the customer effectively communicated with?

Are We Servicing as per your expectation?

Have you needed to contact the office outside of any scheduled services?

Comments:

Finish

Please rate the level of service between 1 to 10 with 1 being poor and 10 exceeding expectations.

Enter agreed actions in point form based on audit findings

Service technician has reviewed audit with auditor and signs as confirmation.
Confirmation signature from Auditor
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.