Standards checklist

Car park tidy / free of weeds

Exterior lights working

All windows clean

Are the windows uncluttered

Is the brass clean

Menu board tidy

A Boards neat and well presented

A Boards have appropiate messages

If Pub shows sport is it advertised

Garden Maintained / Tidy

Are the borders free of weeds and looking well looked after

Is the paint work in good condition

Is the outside furniture in good condition

If there are flowers are they looking good, alive and well tended

Is the signage looking good, clean and well maintained

Were you given a warm and friendly welcome to the bar

Were the staff well presented

If there is a queue were you acknowledge, nod, chat etc

Were you served in a reasonable amount of time , given the level of trade

Were you served in turn

Did you feel the staff were doing their best to be swift if busy

Are licencing notices displayed

Are the lights on and working

Is the inside well lit and at a comfortable temperature

If the weather is appropriate are the fires (s) lit

Is the inside tidy, floor clear of litter and surfaces free of dust

Are the fixtures and fittings clean and good order

Is the AWP operational

Are promotions clearly advertised

Are the menus neatly presented

Are the wine lists neatly presented

Is the back bar clean and polished

Are the tables clean and unsticky

is there a good range of beers, ales and lagers

is there a good range of bottled Beers / Ciders / RTD's

Is there a good choice of wine / wine by the glass

Is there a good choice of adult soft drinks

Is there a interesting range of spirits

Did the staff recommend a drink

Was a premium drink / upgrade offered

Were additional drinks offered

Is the staff knowledge of food good

Do Staff recommend a dish

Do staff offer additional food during order, i.e sides / Deserts etc

Was this appropiate

Was this appropiate

Did the food arrive together

Was the food delivered with a smile and some words e.g enjoy your meal

If any delays, were these communicated to you

Did staff make a check back

Were plates cleared promptly when you had finished

Are any problems dealt with instantly and to your satisfaction

Is the food as advertised on the menu

Did the menu had good choice / variety to choose from

Is the menu appropriate for the style of pub / profile of customers

Does the food look good on the plates

Does the food taste good

Is the food a good portion size

Is the food good value for money

Is the crockery, condiments etc, suitable for the style of pub / customer profile

Clean and Tidy

Channel blocks or whiffaway

Hand dryers working

cubicle locks present and working

Are promotions being advertised

Are appropriate and up to date marketing messages on posters / blackboards indoors

Is Facebook page posting 3 - 5 appropriate messages per week

Is the Website up to date

Is the Pub in the top ten pubs for the area on TripAdvisor

Are the Google details correct for the Pub

Did you feel the service was personal with good interaction from the pub team

Did the staff genuinely seem to care about the service

Did you leave feeling valued

Was there a obvious person in charge managing the pub