Service Standards Checklist

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Set Up

• Is station Mise En Place posted and set to standard

  Yes

  No

  N/A

• Are H&S practises posted and followed

  Safe

  At Risk

  N/A

• Are the daily cleaning rota available to view and being followed

  Yes

  No

  N/A

• Is restaurant clean & set up according to standards?

  Yes

  No

  N/A

• Are food safety standards been followed

  Safe

  At Risk

  N/A

Bar

• Is the bar clean and presentable

  Yes

  No

  N/A

• Are fridges fully stocked, all missing items reported?

  Yes

  No

  N/A

• Are shelves clean and presentable?

  Yes

  No

  N/A

• Are open times and food items being date dotted?

  Yes

  No

  N/A

• Is prepped food clearly labelled

  Yes

  No

  N/A

Kitchen

• Is station Mise En Place posted and set to standard

  Yes

  No

  N/A

• Are H&S practises posted and followed

  Safe

  At Risk

  N/A

• Are the daily check list available to view and being followed

  Yes

  No

  N/A

• Is the Fryer clean and in good working order

  Yes

  No

  N/A

• Is the Oven clean and chemical, salt dispenser stocked

  Yes

  No

  N/A

• All FS forms clearly and correctly signed & filled in?

  Yes

  No

  N/A

• Is the Hob clean and in good working order

  Yes

  No

  N/A

• Is the Grill clean and in good working order

  Yes

  No

  N/A

• Are the hot holding clean and in good working order

  Yes

  No

  N/A

• Are recipes being adhered too

  Yes

  No

  N/A

• Are food safety standards been followed

  Safe

  At Risk

  N/A

Team Spirit

• Does the team eat lunch together?

  Yes

  No

  N/A

• Is there a buzz meeting with an appropriate topic?

  Yes

  No

  N/A

Tasting sheet

• Tasting sheet in recipe book is up to date?

  Yes

  No

  N/A

• Did the team taste all items?

  Yes

  No

  N/A

• Do your own taste test. Note the time of day.

  Date

Tasting hot items

• Mussles

  Yes

  No

  N/A

• Rotisserie

  Yes

  No

  N/A

• Prep levels

  Yes

  No

  N/A

• All food correctly stored & labelled?

  Yes

  No

  N/A

• Are raw food separation procedures adhered to?

  Yes

  No

  N/A

• Are e-coli precautions adhered to?

  Yes

  No

  N/A

• Chicken

  Yes

  No

  N/A

• Prawns

  Yes

  No

  N/A

Temperature of line and drinks

• All hot food is at 63C or higher

  Safe

  At Risk

  N/A

• All cold food at 8C or lower

  Safe

  At Risk

  N/A

• All drinks in fridge are 8C or lower

  Yes

  No

  N/A

Vibrant service

• Are the stations set to standard

  Yes

  No

  N/A

• Are the staff in correct uniform

  Yes

  No

  N/A

• Are food safety standards being followed

  Yes

  No

  N/A

• Are the team members delivering a "wow" attitude service?

  Yes

  No

  N/A

• Is there leader calling for food

  Yes

  No

  N/A

• Is the flow of service smooth and problems solved early

  Yes

  No

  N/A

• Are meals being flagged/dumped to spec

  Yes

  No

  N/A

• Are meals being finished to standard?

  Yes

  No

  N/A

• Are Guests being upsold and requests accommodated

  Yes

  No

  N/A

• Is the payment a smooth experience

  Yes

  No

  N/A