Information

  • Cinema

  • Manager(s) conducting review

  • Duty Manager(s)

  • Conducted on

KPI trending

  • SPP (+/- to LY)

  • Hit rate (+/- to LY)

  • VIP (+/- to standard occupancy)

CSI Trending

  • Queues %

  • Toilets %

  • Friendly %

  • Helpful %

THE WALK - FIRST IMPRESSIONS

  • Car park / exterior bins: clean & litter free / bins empty / no cig ends

  • Exterior standards / First impressions: Sharp/Tidy/Well organised

  • HALF TERM PRIORITY* :Manager on Floor: Witness queue busting (Who?) / Does the duty manager know the walk in flow and times for queue management?

  • Overall Sparkle & foyer cleanliness : no clutter / no popcorn spillage - good first impression?

  • HALF TERM PRIORITY* : Appropriate Staffing Levels: Till points appropriate to business levels.

  • Uniform Standards: Correct Uniform. Caps on all customer assistants?

  • ATM check & Plasmas : all working / correct skin - reported if not?

  • Toilet Checks: Evidence of toilet checks / clean smell / Team awareness of whiff away chemicals and frequency of clean?

SERVICE & PEOPLE

  • CSI & NPS - Team Awareness: Discuss with nearest team member the latest feedback on CSI & NPS?

  • HALF TERM PRIORITY* - How many tills open? : Appropriate to volume - queues not longer than impulse units?

  • Staff equipped / New cleaning tools

  • Spot check toilet trolley / Screen trolley: Correct products and tools in use

  • Screen Check / Gate Checks : Frequency of checks appropriate / Manager signature / NVG in use ?

RETAIL SALES

  • Retail Concessions - Till mounts (where applicable) (A4 in frame as briefed in BP?) - Retail only on A4. No film promo on counter

  • Concessions Counter : Clean - Correct Promo Cups on display with right pos?

  • HALF TERM PRIORITY* : Retail Promos: 3D Glasses, posters, cups and straws displayed with targets

  • Impulse stands - Full & well merchandised to correct planner?

  • Pic n Mix: Check presentation full display / Clean / labels correct / lights all working?

  • HALF TERM PRIORITY* : Star Wars target check: Posters in place

  • HALF TERM PRIORITY* : Stock levels: Stock holding sufficient and stored in orderly fashion

  • Foyer fridges & vending : all planograms correct - do a spot check

  • HALF TERM PRIORITY* - Hawking - Ready : Look for hawking trolley - is it stocked and ready or already in use?

  • Ben & Jerry - Ice Cream : Well presented with flags in place

  • HALF TERM PRIORITY* - VIP seating -Sales check: Targets set for each staff member

CLEAN & SAFE

  • Kitchen spot check : Clean - no clutter / clean & hygenic

  • Metal Scoops in Ice Bins: Are ice scoops available and in use?

  • Correct food labels : Correct labels in use - Date guides visible & on display in kichen

  • Retail Allergens sheet available: Are staff aware of where it can be found

  • Clean & safe records : Review no gaps that day / week / correct & signed off by GM

  • HALF TERM PRIORITY* - Fire Walk Records : Review no gaps that day / week / correct & signed off by GM

  • Screen check : Check a screen for tivoli

  • Fire Exits : Clear / clean / no obstructions / physical random spot check required of 2

  • Visual check of fire show list : Check appropriate to level of business

GETTING TECHNICAL

  • HALF TERM PRIORITY* Seat condition spot check: Seat vs most recent audit

  • Screen Temperature & sound : comfortable

  • HALF TERM PRIORITY* - Screen check Sizzle Reel: Follow programme / timing

  • HALF TERM PRIORITY* - Staff in screen : Spot check any screen

  • CREDIT OFFSET : Check

  • Screen Clean Recycling : Staff aware of correct separation - award a pin badge / photo !!

EXCELLENT PERFORMERS - PHOTOGRAPHS

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CORRECTIVE ACTIONS & BRAND POS

  • NEW BRAND POS: POS in place as per brief

  • Action points and comments, please number action points

  • Duty Manager signature

  • Signature of marker

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