Star Wars - Operational Excellence

• Cinema

• Manager(s) conducting review

• Duty Manager(s)

• Conducted on

  Date

KPI trending

• SPP (+/- to LY)

• Hit rate (+/- to LY)

• VIP (+/- to standard occupancy)

CSI Trending

• Queues %

• Toilets %

• Friendly %

• Helpful %

THE WALK - FIRST IMPRESSIONS

• Car park / exterior bins: clean & litter free / bins empty / no cig ends

  Yes

  No

  N/A

• Exterior standards / First impressions: Sharp/Tidy/Well organised

  Yes

  No

  N/A

• HALF TERM PRIORITY* :Manager on Floor: Witness queue busting (Who?) / Does the duty manager know the walk in flow and times for queue management?

  Yes

  No

  N/A

• Overall Sparkle & foyer cleanliness : no clutter / no popcorn spillage - good first impression?

  Yes

  No

  N/A

• HALF TERM PRIORITY* : Appropriate Staffing Levels: Till points appropriate to business levels.

  Yes

  No

  N/A

• Uniform Standards: Correct Uniform. Caps on all customer assistants?

  Yes

  No

  N/A

• ATM check & Plasmas : all working / correct skin - reported if not?

  Yes

  No

  N/A

• Toilet Checks: Evidence of toilet checks / clean smell / Team awareness of whiff away chemicals and frequency of clean?

  Yes

  No

  N/A

SERVICE & PEOPLE

• CSI & NPS - Team Awareness: Discuss with nearest team member the latest feedback on CSI & NPS?

  Yes

  No

  N/A

• HALF TERM PRIORITY* - How many tills open? : Appropriate to volume - queues not longer than impulse units?

  Yes

  No

  N/A

• Staff equipped / New cleaning tools

  Yes

  No

  N/A

• Spot check toilet trolley / Screen trolley: Correct products and tools in use

  Yes

  No

  N/A

• Screen Check / Gate Checks : Frequency of checks appropriate / Manager signature / NVG in use ?

  Yes

  No

  N/A

RETAIL SALES

• Retail Concessions - Till mounts (where applicable) (A4 in frame as briefed in BP?) - Retail only on A4. No film promo on counter

  Yes

  No

  N/A

• Concessions Counter : Clean - Correct Promo Cups on display with right pos?

  Yes

  No

  N/A

• HALF TERM PRIORITY* : Retail Promos: 3D Glasses, posters, cups and straws displayed with targets

  Yes

  No

  N/A

• Impulse stands - Full & well merchandised to correct planner?

  Yes

  No

  N/A

• Pic n Mix: Check presentation full display / Clean / labels correct / lights all working?

  Yes

  No

  N/A

• HALF TERM PRIORITY* : Star Wars target check: Posters in place

  Yes

  No

  N/A

• HALF TERM PRIORITY* : Stock levels: Stock holding sufficient and stored in orderly fashion

  Yes

  No

  N/A

• Foyer fridges & vending : all planograms correct - do a spot check

  Yes

  No

  N/A

• HALF TERM PRIORITY* - Hawking - Ready : Look for hawking trolley - is it stocked and ready or already in use?

  Yes

  No

  N/A

• Ben & Jerry - Ice Cream : Well presented with flags in place

  Yes

  No

  N/A

• HALF TERM PRIORITY* - VIP seating -Sales check: Targets set for each staff member

  Yes

  No

  N/A

CLEAN & SAFE

• Kitchen spot check : Clean - no clutter / clean & hygenic

  Yes

  No

  N/A

• Metal Scoops in Ice Bins: Are ice scoops available and in use?

  Yes

  No

  N/A

• Correct food labels : Correct labels in use - Date guides visible & on display in kichen

  Yes

  No

  N/A

• Retail Allergens sheet available: Are staff aware of where it can be found

  Yes

  No

  N/A

• Clean & safe records : Review no gaps that day / week / correct & signed off by GM

  Yes

  No

  N/A

• HALF TERM PRIORITY* - Fire Walk Records : Review no gaps that day / week / correct & signed off by GM

  Yes

  No

  N/A

• Screen check : Check a screen for tivoli

  Yes

  No

  N/A

• Fire Exits : Clear / clean / no obstructions / physical random spot check required of 2

  Yes

  No

  N/A

• Visual check of fire show list : Check appropriate to level of business

  Yes

  No

  N/A

GETTING TECHNICAL

• HALF TERM PRIORITY* Seat condition spot check: Seat vs most recent audit

  Yes

  No

  N/A

• Screen Temperature & sound : comfortable

  Yes

  No

  N/A

• HALF TERM PRIORITY* - Screen check Sizzle Reel: Follow programme / timing

  Yes

  No

  N/A

• HALF TERM PRIORITY* - Staff in screen : Spot check any screen

  Yes

  No

  N/A

• CREDIT OFFSET : Check

  Yes

  No

  N/A

• Screen Clean Recycling : Staff aware of correct separation - award a pin badge / photo !!

  Yes

  No

  N/A

EXCELLENT PERFORMERS - PHOTOGRAPHS

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Name

  Media

• Name

CORRECTIVE ACTIONS & BRAND POS

• NEW BRAND POS: POS in place as per brief

• Action points and comments, please number action points

• Duty Manager signature

  Sign

• Signature of marker

  Sign