Starbucks Eurogarages

• Manager / supervisor

• Conducted on

  Date

• Prepared by

• Store
  Address

• Personnel

CAMPAIGN

• Internal promotional materials set to sirens eye? BOB, DOB, banner stand, whole bean display, tent cards etc

  Yes

  No

  N/A

• External promotional materials displayed correctly (dt artwork, aboard)

  Yes

  No

  N/A

OUTSIDE

• Clean and litter free

  Yes

  No

  N/A

• Outside lights on/off as appropriate

  Yes

  No

  N/A

• Outside furniture out and well maintained, front swept, bin emptied

  Yes

  No

  N/A

DRIVE THRU

• DT lane clean and tidy

  Yes

  No

  N/A

• DT menus set to siren, window cleaning and tidy

  Yes

  No

  N/A

• Partners using headsets correctly, not leaving 'P' on, not wearing at till point

  Yes

  No

  N/A

CAFE

• Good atmosphere (temperature and music)

  Yes

  No

  N/A

• Cafe floor clean

  Yes

  No

  N/A

• Regular bussing and toilet checks complete, bussing standards followed, toilets stocked

  Yes

  No

  N/A

• Pastry case clean and well stocked

  Yes

  No

  N/A

• Food & RTD good availability and rotated

  Yes

  No

  N/A

• Merch stand stocked and presentable, clean, priced & in date

  Yes

  No

  N/A

• POS clean, tidy, stocked including impulse and MSR

  Yes

  No

  N/A

• Condiment bar clean, stocked and set to siren

  Yes

  No

  N/A

PARTNER

• Partners following dress code

  Yes

  No

  N/A

• Partners upselling at the till

  Yes

  No

  N/A

• Partners asking for names on cups

  Yes

  No

  N/A

• Partners greeting and thanking customers

  Yes

  No

  N/A

• Beverage rountine being used

  Yes

  No

  N/A

• Cup ID being used for all beverages

  Yes

  No

  N/A

• Drink quality to standard

  Yes

  No

  N/A

BACK OF HOUSE

• Stock room organised (no stock on the floor)

  Yes

  No

  N/A

• Partner food and drink stored correctly

  Yes

  No

  N/A

• Correct stock levels

  Yes

  No

  N/A

• Back yard clean and organised

  Yes

  No

  N/A

MANAGEMENT PROCEDURES

• Deployment sheet filled in

  Yes

  No

  N/A

• Office tidy

  Yes

  No

  N/A

• Operations bulletin up and signed

  Yes

  No

  N/A

• Target set & updated on 'brilliant basics +' board

  Yes

  No

  N/A