Station Evaluation

• Document No.

• Audit Notice

• Team Leader

• Conducted on

  Date

• Inbound flight #:

• Outbound flight#:

• Prepared by

• Location
  Address

• Is there any personnel at the time the evaluation started?

Personnel

Incoming Ramp Management

• At the time of arrival there was someone waiting at the ramp?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Why?

• Did the Marshall used the correct indications?

  Yes

  No

  N/A

• The equipment needed was available at the time of disembarking?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Why?

• The passenger where escorted to the terminal?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Why?

• The baggage was handled with care?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• The baggage was handed in within a reasonable time?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• In your opinion, why not?

Counter Station Management

• Is the area clean and well organized?

  Yes

  No

  N/A

• Is the inventory up to date?

  Yes

  No

  N/A

• At Maintenance Closet?

  Yes

  No

  N/A

• At Counter?

  Yes

  No

  N/A

• Are the require documents in its place?

  Yes

  No

  N/A

• Is the mail track-log filled?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Is all the equipment up to date? Eg: fire ext., scale, first aid kit, etc...

  Yes

  No

  N/A

• Is the mail inside the closet?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

Counter Agents

• There was a counter agent at the counter at the time of arrival?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• There was a counter agent at the times of check-in's?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Did the CA closed the flight in time?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• The manifest was delivered to the pilot at least 15 mins. prior to the flight?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Did the CA started the boarding process in time?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Is the CA dispatching the flight on time?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Is the counter agent following the customer service guidelines stated in the SSOP?

• The CA had enough knowledge to serve the client?

  Yes

  No

  N/A

• The CA had a smile at all times?

  Yes

  No

  N/A

• The CA showed respect to the client at all time?<br>

  Yes

  No

  N/A

• The CA clearly informed the client?

  Yes

  No

  N/A

• Did the CA ask about the client trip and gave any suggestion?

  Yes

  No

  N/A

• Did the CA said Thank You at the end?

  Yes

  No

  N/A

• Did the CA used a respectful language?

  Yes

  No

  N/A

• Did the CA's work as a team?

  Yes

  No

  N/A

• The CA was respectful with his co-workers?

  Yes

  No

  N/A

• The CA maintained communication with the other counters?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• The CA ask gently for requests and responded Thank You to his co-workers?

  Yes

  No

  N/A

• The CA is responding the phone?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Is the CA responding the company radio?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Is the CA keeping the flight following up to date?

  Yes

  No

  N/A

• Is the CA aware when a flight following is due?

  Yes

  No

  N/A

• Is the CA filling the paper work?

  Yes

  No

  N/A

• Is the CA filling the report sheet in the right way?

  Yes

  No

  N/A

• Is the CA filling the tickets sheet in the right way?

  Yes

  No

  N/A

• Is the CA filling the cargo sheet in the right way?

  Yes

  No

  N/A

• The CA has the proper uniform?

  Yes

  No

  N/A

• The CA have his ID?

  Yes

  No

  N/A

• Is the CA on time?

  Yes

  No

  N/A

• Is the CA using his time wisely?

  Yes

  No

  N/A

• Did the CA brief his teammate before leaving the counter?

  Yes

  No

  N/A

• Is there enough work force?

  Yes

  No

  N/A

Outbound Ramp Management

• The baggage was already on the airplane at the time the boarding process finished?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• Why?

• The passenger was brief before entering the ramp area?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• The passenger were escorted to the airplane properly?

  YES

  NO

  YES & Counter By Itself

  NO, Counter By Itself

  N/A

• The marshal was ready and available at the time of start up and taxi out?

  YES

  NO

  YES & Counter By Itself

  NO & Counter By Itself

  N/A

Equipment

• Is the golf cart clean?

  Yes

  No

  N/A

• Do the batteries have water?

  Yes

  No

  N/A

• The golf cart trailer is clean and in shape?

  Yes

  No

  N/A

• Airplane stair is in shape?

  Yes

  No

  N/A

Questions, Answers, and Comments

• Q&A

Questions

• Comment

Comments

Signs

• Add signature

  Sign

• Add signature

  Sign

• Add signature

  Sign

• Add signature

  Sign

• Add signature

  Sign

Checklist

• Scale exp. Date

• First Aid Kit Check

• Extinguisher exp. Date

• Books exp. Date

• Fire Permit

• How many personnel member there was at the time the audit ended?

Personnel

• Written suggestions:

Suggestion

• Draw suggestion:

Drawing

• Add drawing

  Drawing

• Picture suggestion:

Picture

• Add media

  Media

• This station needs:

Item