Station Inspection Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Details

• Flight number of flight observed

Station Management and Control

• Does the handling agent have access to the Aer Lingus Portal?

  Yes

  No

  N/A

• Does the handling agent have a current copy of the Aer Lingus Station Emergency Reaction Plan (SERP)?

  Yes

  No

  N/A

• Has the handling agent an operations manual or equivalent document containing policies and procedures, available for audit by Aer Lingus Quality?

  Yes

  No

  N/A

• Has the handling agent distributed Aer Lingus GHI/GHB in accordance with procedures?

  Yes

  No

  N/A

• Have all staff received recurrent DG training within the last 24 months? Review training records for confirmation.

  Yes

  No

  N/A

Baggage Delivery

• Is first bag delivered to carousel within 15 minutes and last bag within 25 minutes of aircraft arrival?<br>(If no, note time)<br>

  Yes

  No

  N/A

• Is the Aer Lingus allocated desk for baggage enquiries easily identifiable with appropriate branding? (please take photo)<br>

  Yes

  No

  N/A

Passenger Handling

• Is check-in open by the published time & closed no later than STD - 45 minutes?

  Yes

  No

  N/A

• How many check-in desks are open? Does queuing time ever exceed 15 minutes? Are there Self Service Kiosks?

  Yes

  No

  N/A

• Are standard Aer Lingus screen graphics used? (Please take a photo of the check-in area)<br>

  Yes

  No

  N/A

• Are signs displayed warning passengers of DG in checked-in baggage? Interview staff regarding detection and reporting procedures

  Yes

  No

  N/A

• Is passenger baggage weighing scales calibrated?<br>

  Yes

  No

  N/A

• Are facilities in place to monitor cabin baggage – i.e. gauges used at check-in & boarding gate?

  Yes

  No

  N/A

• Are facilities in place to process excess baggage charges and Reservation changes? Is the Aer Lingus Ticket Desk clearly visible and branded (Please take a picture)

  Yes

  No

  N/A

• Is there appropriate supervision in place at check-in / boarding?<br>

  Yes

  No

  N/A

• In general, were staff courteous & friendly to customers? Were staff neat and tidy in appearance? Please note your impression of how they delivered our brand values.<br>

  Yes

  No

  N/A

• Do staff display good Aer Lingus product awareness? i.e. ask how they keep updated on latest commercial policies (e.g. bag fees), EI network, Gold Circle club, transfer at DUB, in flight service, Staff Travel etc.<br>

  Yes

  No

  N/A

• Do check-in / boarding gate staff check identification of passengers?<br>

  Yes

  No

  N/A

• Is passenger cabin baggage tagged? Does handling agent have sufficient supply of Aer Lingus baggage tags?<br>

  Yes

  No

  N/A

• Is all appropriate documentation removed to a secure location?<br>

  Yes

  No

  N/A

• Are PRM facilities available? Ask staff about local procedures.<br>

  Yes

  No

  N/A

• Are standard Aer Lingus airport announcements made? (e.g. Preboard – Gold Circle – Rear-to-Front, Boarding, Delay etc)<br>

  Yes

  No

  N/A

• Did boarding start no later than ETD -25 minutes?<br>

  Yes

  No

  N/A

• Is loadsheet on board at STD -10 minutes and all aircraft doors closed at ETD -5 minutes?

  Yes

  No

  N/A

Aircraft Arrival - Ramp

• Are all staff wearing appropriate PPE?

  Yes

  No

  N/A

• Is there a designated individual responsible for oversight of loading / unloading operations?

  Yes

  No

  N/A

• Has FOD inspection been made prior to aircraft arrival?

  Yes

  No

  N/A

• Are aircraft marshaled using approved marshalling signals for aircraft arrival & departure (as appropriate)?

  Yes

  No

  N/A

• Are equipment restraint lines, stop lines, etc. clearly visible and all GSE behind restraint lines?

  Yes

  No

  N/A

• Is bridge fully retracted? If drivable is it parked within its Ramp Box?

  Yes

  No

  N/A

Ramp Handling

• Are safety procedures observed in areas near and around the aircraft?

  Yes

  No

  N/A

• Are aircraft chocks positions properly? And after beacon lights have been switched off?

  Yes

  No

  N/A

• Are wingtip/engine cones properly positioned?

  Yes

  No

  N/A

• Are the areas around cargo/passenger doors visually checked from existing damage before ground equipment approaches?

  Yes

  No

  N/A

• Are all cargo doors opened on arrival?

  Yes

  No

  N/A

• Does GSE traffic on ramp obey safety rules? (E.g. speed limits, guides for reversing vehicles, vehicle paths to / from aircraft, etc.)

  Yes

  No

  N/A

• Is the beltloader and other elevating equipment in the full down position with handrails stowed when approaching the aircraft?

  Yes

  No

  N/A

• Is the beltloader front bumper positioned below and away from the cargo doorsill?

  Yes

  No

  N/A

• Do employees refrain from walking, standing or sitting on a moving conveyor belt? Are stabilisers deployed?

  Yes

  No

  N/A

Aircraft Onload

• Are all container doors/curtains closed and fastened during transport and before loading onto aircraft?

  Yes

  No

  N/A

• Are top of containers free from baggage/cargo/mail?

  Yes

  No

  N/A

• Do all employees avoid driving ground equipment under the aircraft wings and fuselage?

  Yes

  No

  N/A

• Does any GSE obstruct egress of fuelling vehicle?

  Yes

  No

  N/A

• Are personnel operating GSE are appropriately licensed & license is valid (sight sample license)?

  Yes

  No

  N/A

• Are there records for GSE maintenance & a preventative maintenance schedule?

  Yes

  No

  N/A

• Has a Load Instruction Report (LIRF) been prepared (for flight); are loading limitations placarded in compartments & observed?

  Yes

  No

  N/A

• Is there a designated individual responsible for ensuring correct loading of Dangerous Goods (DGs)?

  Yes

  No

  N/A

• Are DGs correctly loaded as per company or IATA DGRs?

  Yes

  No

  N/A

Safety and Security

• Is equipment for dealing with on-ground emergencies (e.g. fire extinguishers) serviceable & readily available?

  Yes

  No

  N/A

• Is there spill response equipment/kit (e.g. liquid spill) and are FOD bins readily available?

  Yes

  No

  N/A

• Are layover aircraft (where applicable) externally secure on stand- off bays (doors closed and stairs/steps removed, etc.)?

  Yes

  No

  N/A

Aircraft Departure

• Is a complete walk-around inspection conducted to check that cargo/access doors are closed and secured; that there is no sign of visible damage to the aircraft and the gate area is clear of equipment?

  Yes

  No

  N/A

• Is the loading bridge retracted before start of pushback?

  Yes

  No

  N/A

• Are main gear chocks left in position until the tractor and tow-bar are fully secured to the nose-gear and the parking brake set on the tractor?

  Yes

  No

  N/A

• Are cones and chocks removed and correctly stowed?

  Yes

  No

  N/A

• When the tow-bar disconnected from the aircraft is it disconnected from the tractor first?

  Yes

  No

  N/A

• If applicable is towbarless pushback conducted as per procedures?

  Yes

  No

  N/A

• Is the remainder of the pushback operation followed correctly:<br> i. Chocking / positioning of tractor<br>ii. Provide a final clearance signal to the cockpit crew iii. Displaying by-pass pin<br>iv. Acknowledgement from the cockpit crew is received.

  Yes

  No

  N/A

Load control

• Is a copy of GOM & IATA DG Regulations readily available and up- to-date?

  Yes

  No

  N/A

• Was the Loadsheet calculation procedure conducted correctly for the observed flight?

  Yes

  No

  N/A

• Check currency of weight and balance data on the loadsheet.

  Yes

  No

  N/A

• Did the Loadsheet for the observed flight include: fuel, cargo, baggage, passengers & crew (sample)?

  Yes

  No

  N/A

• If applicable was the PIC given written advice of special loads (NOTOC) etc. for the observed flight?

  Yes

  No

  N/A

Other Comments

• Please enter any other comments or observations