The baked potatoes with the hunters chicken should always be served with a steak & co branded wrap.
Potato wraps in stock
Butter Lids in stock
Customers in suits or ladies with evening wear and who are having steak stones should always be offered a splash napkin.
Large splash napkins in stock
The sizzling steak stone booklet is designed to be a 'coffee table book' this means that it should remain on the tables for customers to browse as they would a magazine. The booklets should be setup on each table each day and only removed if there is insufficient space on the table.
As part of the table reset the booklets must be returned to the tables.
Is the steak stone booklet being displayed on the tables.
Sizzling steak stone booklet in stock
The host should take the customers to the table and hand them an open menu. Ladies should always be offered the menu first.
A professional host will always direct the customers attention to 'their favorite' dishes on the menu.
Main menus in stock
The steak & co branding is all around a butchers shop. The special inserts are meant to be like the paper be butchers used to pack the meats. This rustic look is further supported by the hand torn edges of the tracing paper and the paper clips that hold the specials in the main menus.
Are the tracing paper inserts being used correctly.
Lunch Special Inserts in stock
Evening special inserts in stock
Dessert Menu in stock
Takeaway menus should be available at the front door and given to any customer looking at the menu. The hope is that the customers will take the menu away and then return later. The host should be responsible for the distribution of the takeaway menus.
At the same time the takeaway menu should be placed in the bill folder with a copy of the bill.
Are the takeaway menus being distributed correctly
Takeaway menu in stock
Breakfast menus should be placed on the tables from open until 11.30 each day.
Are breakfast menus being used correctly
Breakfast menu in stock
The trip advisor / Facebook cards are a powerful tool used to capture the goodwill of our customers and help us to spread the word.
The server should take the customers order and then repeat back the order. After this they should hand the Facebook / trip advisor card to the customer saying
"if you take a photo of you and your meal and post it on facebook you could win a meal".
Putting these cards in the bill folder is too late for a customers to take a photo of the food and enter the competition.
Are the Facebook / trip advisor cards being handed out correctly.
Trip advisor / facebook business cards in stock
Any contractor entering and leaving the building must sign in and out of the visitor book. The visitor book should be kept at the front door.
Visitor books in stock
Telephone books in stock
The cleaning inspection book should be completed by the manager each day and should identify cleaning issues to be resolved by the cleaners. Should issues continue the book has an escalation section to raise the matter with the supervisor and your operations manager.
Is the cleaning book being used correctly.
Cleaning Inspection Books in stock
Purchase Order books in stock
Where there is only one ABoard
Between open and 11.30 the breakfast ABoard should be displayed on one side and the lunch on the other
Between 11.30 and 17.00 the lunch ABoard should be displayed on one side and the steak from on the other.
Between 17.00 - close the theatre Aboard should be displayed on one side and steak from on the other.
Where there are two ABoards:
One ABoard should have steak from on both sides and this should be on display between open - close.
On the other A board between open - 11.30 the breakfast ABoard should be displayed on both sides.
On the other A board between 11.30 - 17.00 the lunch aboard should be displayed on both sides.
On the other A board between 17.00 and close theatre ABoard should be displayed on both sides.
Are the correct ABoards being displayed at the correct times.
Lunch A board in stock
Breakfast a board in stock
Steak from ..... a board in stock
Theatre a board in stock
Main menu boxes clean and new looking
Interior upright window menu boxes clean and new looking
Toilet door - promotional poster in place
Does the site have a TV screen
Are the screens switched on
Are the screens showing the correct information for the time of day
At Irving Street the Large round discs and small round discs should be displayed during the lunch promotion
At St Martins and Garrick the self clings corresponding to the a boards should be displayed.
Banking books in stock
Money bags in stock
Loomis bags in stock
Once this form has been completed please sign and email to your operations manager.