Information

  • Audit Title

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Manager(s) on duty

  • Select date

First Impressions

  • Take a photo of the guests first external impression

  • Was the front entrance tidy and clean

  • Were external seating areas arranged properly with the correct table arrangements present

  • Was the floor free of litter and unobstructed

  • Were A Boards / menu boxes being used to best efficiency with the correct POS

  • Was external lighting fully operational

  • How appealing was the external area for would be guests

  • If door staff / host were present, was the interaction positive

  • Was the internal temperature suitable for the time of year

  • Was the correct music playing and was the level appropriate for the time of day

  • How good was the first interaction with a team member (bar or restaurant)

Bar

  • Take a photo of the guests first impression of the bar

  • Please rate out of 10 your impression of the bar appearance

  • Were tables / seats free of chewing gum and heavy staining

  • Was the bartender in the correct uniform and on his / her marks?

  • Did the bartender report all of the equipment to be working correctly

  • Was the bar adequately stocked and equipped

  • Were all drinking vessels clean and polished

  • Was all coffee equipment clean and unstained

  • Was the cleanliness of the bar at an acceptable level

  • Did the glasswasher(s) have sufficient detergent and rinse aid and appear to be sanitary

Restaurant

  • Was every table fully setup (napkins, wine glasses and salt)

  • Was the server station(s) fully set with cutlery, condiments, reserve menus and cleaning materials

  • Were all of the menus clean, intact and unmarked

  • Were all language menus available?

  • Please rate out of 10 the server's uniform (shirt, trousers / skirt, apron & personal grooming)

  • Were the correct menus available and displayed

  • Was the server aware of the soups of the day, specials and 86s where applicable

  • Were all tables / seats free of chewing gum and heavy staining

  • Was the overall impression of the main restaurant area:

Toilets

  • Was the corridor and / or stairs to the toilets clean and well maintained

  • Please rate out of 10 the first impressions of the toilets

  • Were the toilets fully stocked with paper and soap

  • Did all toilet cubicles have working flushers and door locks

  • Was the general area free of bad odours

  • Please comment on whether improvements could be made to the toilets

  • Was the general area well maintained

Kitchen

  • Was the head chef in at the time of visiting (if no, who was the senior chef)

  • Were fire doors closed on ingress / egress of the kitchen

  • Were all chefs in the correct jackets, trousers and aprons

  • Were all chefs in the correct footwear (not trainers and protective)

  • Was adequate hand washing facilities available (hot water, soap, blue roll and clean sink)

  • Were the floors clean including under the equipment

  • Were the walls and ceilings clean and in good repair

  • Was only the correct spec of crockery being used

  • Was all food storage correct

  • Was all date labelling correct

  • Was all food in date (remember the dry store as well)

  • If you were an EHO awarding scores on the doors out of 5, what would you award:

  • Was the transfer book being used?

  • Was the wastage book being used?

Office and staff rooms

  • Was the staff room tidy with clothes hung up

  • Was an iron and ironing board present

  • Was the H&S poster and first aid at work poster completed and displayed

  • Had the annual risk assessments been reviewed

  • Had all routine fire checks been completed

  • Had the 6 monthly fire drill been performed

Others

  • How was the presentation of the manager:

  • Please rate the overall visit out of 100

  • We're all notices in the building tidy and displayed professionally?

  • Please gather photo evidence of any issues.

  • Manager Signature

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