Title Page
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Conducted on
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Conducted by
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Name of person
Visions and Values
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What are our 4 Values?
- Polished
- Steak geeks
- Commitment
- Plus one
- Compassion
- Totally devoted
- Enthusiasm
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Name 5 Brand standard Hallmarks
- Creative gift card display
- 3 pieces of steak knowledge
- Polished steak knife
- Wow order
- Cooked as requested
- Raving fans bell
- Triple layered wedge
- Bull art work
- Check back
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Name 5 Steak Hallmarks
- Diamond Marks
- Seasoned to perfection
- 3 pieces of steak knowledge
- No dripping steak sauces
- Parsley butter slightly melted
- Polished cutlery
- Golden brown onion loaf
- Seasoned tomato with balsamic
Service cycle
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What are the 8 steps to delivering our service cycle
- Clever clear and tempting treats
- Showcasing your knowledge
- Warm welcome
- Genuine goodbye
- 3 steak facts
- Seating the guests
- Speedy payment & fond farewell
- Sent to bar for payment
- Check in guests & send to the bar for drinks
- Check back
- Deliver starters
- Guests place drinks order at the bar
- Deliver flawless food
Steak Knowledge Level 1
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What are the golden steps to the perfect steak experience?
- Grilling
- Refrigeration
- Presentation
- Delivery
- Temperature check
- Blooming
- Cooked to perfection
- Storing
- Diamond marks
- Seasoning
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What is the role of the wedge?
- Starter
- Nibble
- Refreshing accompaniment
- Taste tester
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Why are steaks stacked on the sides?
- Let the steak breath
- Reducing blood loss
- To make more room for other steaks to fit
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Why are steaks rested after grilling?
- Reducing blood loss
- To allow juices to fall away from the muscles
- Because each steak is different
Steak Knowledge Level 2
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What does each cow have on its passport?
- Sex of cattle
- Change of ownership
- Breed of cattle
- What it was fed on
- Ear tag number
- Movements
- Date it was killed
- Date of birth
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Cross continental cattle?
- Smaller cattle with more marbling and evenly distributed fat
- 6 cross bands for perfect size and mix of muscles
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Black Angus?
- 6 cross bands for perfect size and mix of muscles
- Smaller cattle’s with more marbling and evenly distributed fat
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Ageing process of British & Irish cross continental steaks?
- Wet aged for 50 days
- Both dry and wet aged for at least 30 days
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Ageing process of Black Angus steaks?
- Wet aged for 50 days
- Both dry and wet aged for at least 30 days
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What is the recommended cook of a Rump?
- Blue
- Rare
- Medium rare
- Medium
- Medium well
- Well done
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Why is a Ribeye recommended medium?
- Marbling of fat so it runs through the muscle and renders down into the steak
- A lot more tasty
- Gives an intense beefy flavour
- Most tender so very minimal fat
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What steak is the most worked muscle?
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What is the recommended cook of a Cote de beouf
- Blue
- Rare
- Medium rare
- Medium
- Medium well
- Well done
Level 3 steak knowledge FOH
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What are the steps to the steak speech
- Steak facts
- Warm welcome
- Menu guidance
- Wedgucation
- Wine recommendations
- Introduce yourself
- Ask if they have visited before
- Give out a review card
- Offer assistance
- Talk about the raving fans bell
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What are some of the benefits behind the steak speech?
- Building trust with guests
- Enhancing guest experience
- Keeping the guests returning
- Encouraging them to try new things
- Making appropriate recommendations
- Other guests see great reviews
- Guests make good recommendations to friends and family
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What is the purpose behind the steak speech?
- Guests leaving good reviews
- Guests will return
- Selling opportunities (profitability)
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What is a light Red wine pairing?
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What is a Mild White Wine pairing?
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What is a bold Rose Wine pairing?
Level 3 Steak knowledge BOH
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What do you check for on deliveries?
- Check the packaging
- Check the weight
- Check the colours
- Check the temperatures
- Check the label
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What do you check on the labels?
- Product
- Originated from
- Date
- Weight
- Supplier
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What is the purpose behind blooming steaks?
- Allows the meat to breath and grown in size
- Better quality meat
- Allows the meat the breath and absorb oxygen
- To absorb oxygen before cooking
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What is the importance to re-introduce oxygen to the steaks?
- Helps make the steak more tender
- Helps the steak to breath
- Helps the muscles to relax making the steak more tender
- Helps the muscle to relax
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What is the purpose behind storing our meat upright and side by side?
- Keeps them compact
- Makes them easier to count
- Maintains an even dispersion throughout the steak
- Ensures a good colour and nice taste
- Ensures a good colour, shape and moisture
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What technique is used for perfect diamond marks?