Information

  • Reason for Visit

  • Site

  • Conducted on

  • Attended by

Site Information

  • Full Address
  • Site Contact

  • Site Contact Position

  • Site Opening Time

  • Site closing time (Weekday)

  • Site Closing Time (Weekend)

  • Parking Availability

  • Additional information

Daily

  • For which reason did you attend site?

Tills

  • How many tills are on site?

  • Pictures of tills in location with perspective.

  • Are all tills working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Printers

  • On which tills are there printers?

  • Make and model

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Chip and pin

  • How many pdqs are on site?

  • How Many phone lines are being used for PDQs?

  • PDQ locations

  • PDQ locations

  • Are all PDQs working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

KMS/KP

  • Is site running KMS or Kitchen Printers?

  • How many screens in total?

  • Screen locations

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • How many Kitchen printers in total?

  • KP locations

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Phones

  • How many phones does site have?

  • What technology phones are they?

  • Phone locations

  • Phone locations

  • Has the phone divert been removed?

  • Are all the phones working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Wi-Fi

  • How many Access Points are at site?

  • Access Point locations

  • Is the RTS hybrid Wi-Fi installed and working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • What is the Wi-Fi landing page and does it match the site's format?

Public printer

  • Does the site have a public printer?

  • Is the printer working?

  • Picture of test print

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Back office equipment

  • Pos Server Make and Model

  • Manager Workstation Make/Model

  • Picture of BOH kit (Comms cab or loose switches, PC, etc.)

  • Are all BOH items working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Back office printer working

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

EPOS Till Data

  • Has all EPOS till data been checked against PAR and on-site menus?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Is all data correct?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Tills

  • How many tills are on site?

  • Are all tills working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Printers

  • On which tills are there printers?

  • Make and model

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Chip and pin

  • How many pdqs are on site?

  • How Many phone lines are being used for PDQs?

  • PDQ locations

  • Are all PDQs working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

KMS/KP

  • Is site running KMS or Kitchen Printers?

  • How many screens in total?

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • How many Kitchen printers in total?

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Phones

  • How many phones does site have?

  • What technology phones are they?

  • Phone locations

  • Are all the phones working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Wi-Fi

  • How many Access Points are at site?

  • Is the RTS hybrid Wi-Fi installed and working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • What is the Wi-Fi landing page and does it match the site's format?

Public printer

  • Does the site have a public printer?

  • Is the printer working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Back office equipment

  • Pos Server Make and Model

  • Manager Workstation Make/Model

  • Are BOH items working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Back office printer working

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Tills

  • How many tills are on site?

  • Are all tills working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Printers

  • On which tills are there printers?

  • Make and model

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Chip and pin

  • How many pdqs are on site?

  • How Many phone lines are being used for PDQs?

  • PDQ locations

  • Are all PDQs working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

KMS/KP

  • Is site running KMS or Kitchen Printers?

  • How many screens in total?

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • How many Kitchen printers in total?

  • Are these all working correctly?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Phones

  • How many phones does site have?

  • What technology phones are they?

  • Phone locations

  • Are all the phones working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Wi-Fi

  • How many Access Points are at site?

  • Is the RTS hybrid Wi-Fi installed and working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • What is the Wi-Fi landing page and does it match the site's format?

Public printer

  • Does the site have a public printer?

  • Is the printer working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Back office equipment

  • Pos Server Make and Model

  • Manager Workstation Make/Model

  • Are BOH items working?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Back office printer working

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

EPOS Till Data

  • Has all EPOS till data been checked against PAR and on-site menus?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Is all data correct?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

Sign Off

  • Any Issues that requires Stonegate's attention?

  • What are they?

  • Pictures of issues (if applicable)

  • For what reason did you attend site?

  • Engineer

  • Property Manager/Designer/Site foreman

Functional Testing

  • Log on to each till individually, open a table reflecting the till number (ie. Till 1 = Table 1) and put through a Starter, Main Course and dessert; a hot drink and a cocktail. Ensure all items go to the correct printers/screens.

  • Has all functional Till tests pass?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Complete a Test transaction on every PDQ and confirm they are assigned to the correct bases.

  • Has all functional PDQ tests pass?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Please summarize all New/Additional/Upgrade works that were completed at site

  • Engineer

  • Site Manager

Functional Testing

  • Log on to each till individually, open a table reflecting the till number (ie. Till 1 = Table 1) and put through a Starter, Main Course and dessert; a hot drink and a cocktail. Ensure all items go to the correct printers/screens.

  • Has all functional Till tests pass?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Complete a Test transaction on every PDQ and confirm they are assigned to the correct bases.

  • Has all functional PDQ tests pass?

  • Please give as much information as possible. Issues, solution eta, call log numbers etc

  • Engineer

  • Site Manager

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