Information
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Reason for Visit
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Site
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Conducted on
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Attended by
Site Information
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Full Address
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Site Contact
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Site Contact Position
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Site Opening Time
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Site closing time (Weekday)
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Site Closing Time (Weekend)
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Parking Availability
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Additional information
Daily
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For which reason did you attend site?
Tills
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How many tills are on site?
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Pictures of tills in location with perspective.
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Are all tills working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Printers
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On which tills are there printers?
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Make and model
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Chip and pin
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How many pdqs are on site?
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How Many phone lines are being used for PDQs?
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PDQ locations
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PDQ locations
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Are all PDQs working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
KMS/KP
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Is site running KMS or Kitchen Printers?
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How many screens in total?
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Screen locations
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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How many Kitchen printers in total?
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KP locations
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Phones
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How many phones does site have?
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What technology phones are they?
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Phone locations
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Phone locations
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Has the phone divert been removed?
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Are all the phones working?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Wi-Fi
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How many Access Points are at site?
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Access Point locations
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Is the RTS hybrid Wi-Fi installed and working?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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What is the Wi-Fi landing page and does it match the site's format?
Public printer
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Does the site have a public printer?
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Is the printer working?
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Picture of test print
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Back office equipment
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Pos Server Make and Model
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Manager Workstation Make/Model
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Picture of BOH kit (Comms cab or loose switches, PC, etc.)
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Are all BOH items working?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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Back office printer working
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Please give as much information as possible. Issues, solution eta, call log numbers etc
EPOS Till Data
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Has all EPOS till data been checked against PAR and on-site menus?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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Is all data correct?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Tills
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How many tills are on site?
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- 2
- 3
- 4
- 5
- 6
- 7
- 8
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- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Are all tills working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Printers
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On which tills are there printers?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Make and model
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Chip and pin
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How many pdqs are on site?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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How Many phone lines are being used for PDQs?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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PDQ locations
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Are all PDQs working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
KMS/KP
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Is site running KMS or Kitchen Printers?
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How many screens in total?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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How many Kitchen printers in total?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Are these all working correctly?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Phones
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How many phones does site have?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
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- 17
- 18
- 19
- 20
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What technology phones are they?
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Phone locations
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Are all the phones working?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Wi-Fi
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How many Access Points are at site?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Is the RTS hybrid Wi-Fi installed and working?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
-
What is the Wi-Fi landing page and does it match the site's format?
Public printer
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Does the site have a public printer?
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Is the printer working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Back office equipment
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Pos Server Make and Model
-
Manager Workstation Make/Model
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Are BOH items working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
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Back office printer working
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Tills
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How many tills are on site?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
-
Are all tills working correctly?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Printers
-
On which tills are there printers?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Make and model
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Are these all working correctly?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Chip and pin
-
How many pdqs are on site?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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How Many phone lines are being used for PDQs?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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PDQ locations
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Are all PDQs working correctly?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
KMS/KP
-
Is site running KMS or Kitchen Printers?
-
How many screens in total?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
-
Are these all working correctly?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
-
How many Kitchen printers in total?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
-
Are these all working correctly?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Phones
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How many phones does site have?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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What technology phones are they?
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Phone locations
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Are all the phones working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Wi-Fi
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How many Access Points are at site?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
-
Is the RTS hybrid Wi-Fi installed and working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
-
What is the Wi-Fi landing page and does it match the site's format?
Public printer
-
Does the site have a public printer?
-
Is the printer working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
Back office equipment
-
Pos Server Make and Model
-
Manager Workstation Make/Model
-
Are BOH items working?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
-
Back office printer working
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
EPOS Till Data
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Has all EPOS till data been checked against PAR and on-site menus?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
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Is all data correct?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
Sign Off
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Any Issues that requires Stonegate's attention?
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What are they?
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Pictures of issues (if applicable)
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For what reason did you attend site?
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Engineer
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Property Manager/Designer/Site foreman
Functional Testing
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Log on to each till individually, open a table reflecting the till number (ie. Till 1 = Table 1) and put through a Starter, Main Course and dessert; a hot drink and a cocktail. Ensure all items go to the correct printers/screens.
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Has all functional Till tests pass?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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Complete a Test transaction on every PDQ and confirm they are assigned to the correct bases.
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Has all functional PDQ tests pass?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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Please summarize all New/Additional/Upgrade works that were completed at site
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Engineer
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Site Manager
Functional Testing
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Log on to each till individually, open a table reflecting the till number (ie. Till 1 = Table 1) and put through a Starter, Main Course and dessert; a hot drink and a cocktail. Ensure all items go to the correct printers/screens.
-
Has all functional Till tests pass?
-
Please give as much information as possible. Issues, solution eta, call log numbers etc
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Complete a Test transaction on every PDQ and confirm they are assigned to the correct bases.
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Has all functional PDQ tests pass?
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Please give as much information as possible. Issues, solution eta, call log numbers etc
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Engineer
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Site Manager