Store Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

DT Visit

• Was the greeting within 5 seconds?

  Yes

  No

  N/A

• Did the employee use their name in the greeting?

  Yes

  No

  N/A

• Did the employee use SMART selling?

  Yes

  No

  N/A

• Did the employee as "Do I have your order correct on the screen?

  Yes

  No

  N/A

• Did the employee give you the total and direct you where to go?

  Yes

  No

  N/A

• Did the employee greet you within 5 seconds at the window?

  Yes

  No

  N/A

• Was the order read back to you before payment?

  Yes

  No

  N/A

• Did the employee as you how your service was?

  Yes

  No

  N/A

• Did the employee thank you and invite you back?

  Yes

  No

  N/A

• What was your total time?

• Please rate the Overall Experience

Tacos

• Do the tacos meet the acceptable darkness?

  Yes

  No

  N/A

• Is there a proper amount of lettuce in the tacos?

  Yes

  No

  N/A

• Is the cheese placement correct?

  Yes

  No

  N/A

• Are the Tacos properly sauced?

  Yes

  No

  N/A

• Please rate the tacos 1-5

Outside Cleanliness

• Was the property presentable upon arrival

  Yes

  No

  N/A

• Is the parking lot / DT / landscaping clean and free of trash?

  Yes

  No

  N/A

• Are the menu boards clean and in good repair?

  Yes

  No

  N/A

• Are the entryways clean?

  Yes

  No

  N/A

• Outside is free of any safety issues

  Yes

  No

  N/A

• Is the building clean?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• All current POP is posted and in good condition?

  Yes

  No

  N/A

• Back door slab is clean

  Yes

  No

  N/A

• DT lane is clean?

  Yes

  No

  N/A

• DT window area is clean?

  Yes

  No

  N/A

• Dumpster gates are closed

  Yes

  No

  N/A

• Dumpster are is clean and lids are closed

  Yes

  No

  N/A

Uniform Appearance

• Are all employees wearing the correct shirts and are the shirts tucked in?

  Yes

  No

  N/A

• Are all employees wearing black slacks?

  Yes

  No

  N/A

• Are all employees wearing name tags?

  Yes

  No

  N/A

• Are all employees wearing a hat or visor (include Management if assigned to a cooking or prep position).

  Yes

  No

  N/A

• Are all management wearing a tie or scarf?

  Yes

  No

  N/A

• Is all necessary hair in a bun and black hair tie used?

  Yes

  No

  N/A

Dining Room Cleanliness

• Are the tables bussed?<br>

  Yes

  No

  N/A

• Are the tables and chairs detailed clean?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is the Drink Station clean and stocked?

  Yes

  No

  N/A

• Are the walls / dividers clean?

  Yes

  No

  N/A

• Are the baseboards clean?

  Yes

  No

  N/A

• Is the ceiling / vents / light diffusers clean?

  Yes

  No

  N/A

• Are the garbages less than 1/2 full?

  Yes

  No

  N/A

• Are the entry doors clean?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

Quality check

• Are all hold times on the grill set?

  Yes

  No

  N/A

• Are all items on the grill within the correct shelf life?

  Yes

  No

  N/A

• Are all items on the grill staged properly?

  Yes

  No

  N/A

• Are the employees following all the correct procedures on the grill?

  Yes

  No

  N/A

• Are all hold times on the fryers set?

  Yes

  No

  N/A

• Are all items on the fryers staged properly?

  Yes

  No

  N/A

• Are all items on the fryers within the correct shelf life?

  Yes

  No

  N/A

• Are the employees following all the correct procedures on fryers?

  Yes

  No

  N/A

• Are Tacos being prepared properly?

  Yes

  No

  N/A

• Are all hold times on the front and DT set?

  Yes

  No

  N/A

• Are all items on the front and DT within the correct shelf life?

  Yes

  No

  N/A

• Are all items in the walk in refrigerator within shelf life

  Yes

  No

  N/A

• Are all items in the walk in refrigerator stored correctly?

  Yes

  No

  N/A

• Are all items in the walk in freezer within shelf life?

  Yes

  No

  N/A

• Are all items in the walk in freezer stored correctly?

  Yes

  No

  N/A

• Are all items in the dry storage within shelf life?

  Yes

  No

  N/A

• Are all items in the dry storage stored correctly?

  Yes

  No

  N/A

Guest Service Procedures

• Is the DT employee greeting every customer within 5 seconds?

  Yes

  No

  N/A

• Is the DT employee asking every guest "Do I have your order correct on the screen"?

  Yes

  No

  N/A

• Is the DT employee repeating every order before collecting payment!

  Yes

  No

  N/A

• Is the DT employee asking each guest how their service is, or apologizing for the problem?

  Yes

  No

  N/A

• Is the DT employee thanking and inviting every guest back?

  Yes

  No

  N/A

• Yes

  No

  N/A

Food Safety

• Is the HACCP book correct?

  Yes

  No

  N/A

• Are all personal food and drinks stored in a proper designated area?

  Yes

  No

  N/A

• Yes

  No

  N/A

Floor Leadership Systems

• Are the Daily Planners filled out for the current shift?

  Yes

  No

  N/A

• Are the Build-To charts being followed?

  Yes

  No

  N/A

• Are the Build-To charts being crossed off each 1/2 hour?

  Yes

  No

  N/A

• Is WSP properly deployed? (MIC in # 3,6,8)

  Yes

  No

  N/A

• Is the WSP chart correctly filled out?

  Yes

  No

  N/A

• Do the employees know their Primary and Secondary Duties?

  Yes

  No

  N/A

BOH Cleanliness

• Is behind the grill and fryers clean?

  Yes

  No

  N/A

• Is under all other equipment clean?

  Yes

  No

  N/A

• Are the grill and fryer hoods clean?

  Yes

  No

  N/A

• Is the prep area clean and organized?

  Yes

  No

  N/A

• Are all the dishes put away clean?

  Yes

  No

  N/A

• Are all kitchen and storage lights properly working?

  Yes

  No

  N/A

• Is the dry storage area clean and organized?

  Yes

  No

  N/A

• Is the walk in refrigerator clean and organized?

  Yes

  No

  N/A

• Is the walk in freezer clean and organized?

  Yes

  No

  N/A

• Is the break room clean and organized?

  Yes

  No

  N/A

• Is the break room an inviting atmosphere for the employees to enjoy?

  Yes

  No

  N/A

Equipment

• Is all equipment properly working

  Yes

  No

  N/A

• Is all equipment clean and properly maintained

  Yes

  No

  N/A

Scheduling / Labor Management

• Is the sales forecast within 2% or reasonable based on history?

  Yes

  No

  N/A

• Are schedules posted by Thursday 5:00pm?

  Yes

  No

  N/A

• Are the scheduled hours at or below the guide hours?

  Yes

  No

  N/A

• Do the actual hours match the guide / scheduled hours?

  Yes

  No

  N/A

• Are all hours scheduled within 1 of guide?

  Yes

  No

  N/A

• Are all lunch hours at or +1 of guide?

  Yes

  No

  N/A

• Is the daily graph printed and available to all shifts?

  Yes

  No

  N/A

• Are all tasks properly scheduled?

  Yes

  No

  N/A

Food Cost

• Has the store achieved the 4.00% Food Cost goal for the last three periods?

  Yes

  No

  N/A

• Are daily counts completed 1x daily or 3x's daily if Food Cost goal is not being met?

  Yes

  No

  N/A

• Is the Destroyed Food being tracked and entered daily?

  Yes

  No

  N/A

• Is the prep list printed and being used?

  Yes

  No

  N/A

• Is the store meeting the DOH goal?

  Yes

  No

  N/A

Cash / Theft

• Is the Cashier performance summary printed from prior week and posted?

  Yes

  No

  N/A

• Are all cashiers under the 9% item cancel goal for the current week?

  Yes

  No

  N/A

• Has the store met the Theft Report Indicators goal for the last 4 weeks

  Yes

  No

  N/A

• Are all cashiers counting their own drawers at the end of each shift?

  Yes

  No

  N/A

• Is the Cash and Sales entered daily?

  Yes

  No

  N/A

Stine Scorecard

• Are all required items posted on Stine's Scorecard Communication Board?

  Yes

  No

  N/A

• Is all information current on Stine's Scorecard Communication Board?

  Yes

  No

  N/A

• Do the employees know the current VOG information (AOF, AOS, TB, B2B, Problem Resolution)

  Yes

  No

  N/A

• Do the employees know the food cost action plan?

  Yes

  No

  N/A

Budgets

• Is the store using the checkbook for budgeting purposes?

  Yes

  No

  N/A

• Is the store meeting the budgeted goals?

  Yes

  No

  N/A

• Is the store obtaining AC approval when the budget must be exceeded?

  Yes

  No

  N/A