Information

  • Audit Title

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

DT Visit

  • Was the greeting within 5 seconds?

  • Did the employee use their name in the greeting?

  • Did the employee use SMART selling?

  • Did the employee as "Do I have your order correct on the screen?

  • Did the employee give you the total and direct you where to go?

  • Did the employee greet you within 5 seconds at the window?

  • Was the order read back to you before payment?

  • Did the employee as you how your service was?

  • Did the employee thank you and invite you back?

  • What was your total time?

  • Were you asked if you needed any condiments for your order?

  • Please rate the Overall Experience

Dining visit

  • Were you greeted within 5 seconds?

  • Did the employee use a SMART selling?

  • Was your cup provided to you while you waited for your order?

  • Were you directed/asked where the condiments are?

  • Were you given an appropriate parting comment? (enjoy your meal)

Tacos

  • Do the tacos meet the acceptable darkness?

  • Is there a proper amount of lettuce in the tacos?

  • Is the cheese placement correct?

  • Are the Tacos properly sauced?

  • Please rate the tacos 1-5

Outside Cleanliness

  • Was the property presentable upon arrival

  • Is the parking lot / DT / landscaping clean and free of trash?

  • Are the menu boards clean and in good repair?

  • Are the entryways clean?

  • Outside is free of any safety issues

  • Is the building clean?

  • Are all lights working?

  • All current POP is posted and in good condition?

  • Back door slab is clean

  • DT lane is clean?

  • DT window area is clean?

  • Dumpster gates are closed

  • Dumpster are is clean and lids are closed

Uniform Appearance

  • Are all employees wearing the correct shirts and are the shirts tucked in?

  • Are all employees wearing black slacks?

  • Are all employees wearing name tags?

  • Are all employees wearing a hat or visor (include Management if assigned to a cooking or prep position).

  • Are all management wearing a tie or scarf?

  • Is all necessary hair in a bun and black hair tie used?

Dining Room Cleanliness

  • Are the tables bussed?<br>

  • Are the tables and chairs detailed clean?

  • Are the floors clean?

  • Is the Drink Station clean and stocked?

  • Are the walls / dividers clean?

  • Are the baseboards clean?

  • Is the ceiling / vents / light diffusers clean?

  • Are the garbages less than 1/2 full?

  • Are the entry doors clean?

  • Are the windows clean?

  • Are all lights working?

  • Are the restrooms cleaned and stocked?

Quality check

  • Are all hold times on the grill set?

  • Are all items on the grill within the correct shelf life?

  • Are all items on the grill staged properly?

  • Are the employees following all the correct procedures on the grill?

  • Are all hold times on the fryers set?

  • Are all items on the fryers staged properly?

  • Are all items on the fryers within the correct shelf life?

  • Are the employees following all the correct procedures on fryers?

  • Are Tacos being prepared properly?

  • Are all hold times on the front and DT set?

  • Are all items on the front and DT within the correct shelf life?

  • Are all items in the walk in refrigerator within shelf life

  • Are all items in the walk in refrigerator stored correctly?

  • Are all items in the walk in freezer within shelf life?

  • Are all items in the walk in freezer stored correctly?

  • Are all items in the dry storage within shelf life?

  • Are all items in the dry storage stored correctly?

Guest Service Procedures

  • Is the DT employee greeting every customer within 5 seconds?

  • Is the DT employee asking every guest "Do I have your order correct on the screen"?

  • Is the DT employee repeating every order before collecting payment!

  • Is the DT employee asking each guest how their service is, or apologizing for the problem?

  • Is the DT employee thanking and inviting every guest back?

Food Safety

  • Is the HACCP book correct?

  • Are all personal food and drinks stored in a proper designated area?

  • Did the TL in charge know how to take the critical temperatures?

  • Did the TL in charge knew how to take the patty check?

Floor Leadership Systems

  • Are the Daily Planners filled out for the current shift?

  • Are the Build-To charts being followed?

  • Are the Build-To charts being crossed off each 1/2 hour?

  • Is WSP properly deployed? (MIC in # 3,6,8)

  • Is the WSP chart correctly filled out?

  • Do the employees know their Primary and Secondary Duties?

BOH Cleanliness

  • Is behind the grill and fryers clean?

  • Is under all other equipment clean?

  • Are the grill and fryer hoods clean?

  • Is the prep area clean and organized?

  • Are all the dishes put away clean?

  • Are all kitchen and storage lights properly working?

  • Is the dry storage area clean and organized?

  • Is the walk in refrigerator clean and organized?

  • Is the walk in freezer clean and organized?

  • Is the break room clean and organized?

  • Is the break room an inviting atmosphere for the employees to enjoy?

Equipment

  • Is all equipment properly working

  • Is all equipment clean and properly maintained

Scheduling / Labor Management

  • Is the sales forecast within 2% or reasonable based on history?

  • Are schedules posted by Wednesday 5:00pm?

  • Are the scheduled hours at or below the guide hours?

  • Do the actual hours match the guide / scheduled hours?

  • Are all hours scheduled within 1 of guide?

  • Are all lunch hours at or +1 of guide?

  • Is the daily graph printed and available to all shifts?

  • Are all tasks properly scheduled?

Food Cost

  • Has the store achieved the 4.00% Food Cost goal for the last three periods?

  • Is the Destroyed Food being tracked and entered daily?

  • Is the prep list printed and being used?

  • Is the store meeting the DOH goal?

Cash / Theft

  • Is the Cashier performance summary printed from prior week and posted?

  • Are all cashiers under the 5% item cancel goal for the current week?

  • Has the store met the Theft Report Indicators goal for the last 4 weeks

  • Are all cashiers counting their own drawers at the end of each shift?

  • Is the Cash and Sales entered daily?

Communication Board

  • Are all required items posted on Communication Board?

  • Is all information current on Communication Board?

  • Do the employees know the current VOG information (AOF, AOS, TB, B2B, Problem Resolution)

  • Do the employees know the food cost action plan?

  • Is the daily SOS posted?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.