Title Page
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Conducted on
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Prepared by
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Location
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When you visit our restaurant as a
guest, do you think that it is as clean
as it should be?
Checklist for General Manager
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For ares reflecting "No" for the answer. Provide a picture. This will be used as reference for completed task.
CURB APPEAL
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Adjacent property free from litter
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Curbing and drain gutters free from weeds, cracked concrete, and clean
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Landscaping well maintained, plants properly trimmed, seasonal color
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Landscaping free from weeds, debris, properly mulched or rocked
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Road sign/ monument sign pole/base clean, in good repair, working properly
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Road sign/monument sign pole/base clean, in good repair, painted
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Directional signs (including poles and bases) clean, in good repair, painted
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Flag(s) in good condition, flag poles straight, in good repair
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Lot lights, poles, bases, clean, in good repair, painted, working properly
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Parking lot free from oil spots, potholes, large cracks
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Parking lot properly sealed and striped to U.S. standard
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Handicap signage clean, in good repair, straight
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Guard posts in good repair, straight, painted
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Exterior of the building (including roof, fascia and trim) clean, painted
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Roof beams, soffi t lighting clean, painted, in good repair, working properly
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Castle bins and lids clean inside and out, in good repair, not faded
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Walkways clean, free from cracks, no missing tiles, etc.
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Hose bib(s) in good repair, not leaking
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Hand rail(s) clean and painted
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Windows sparkling, frames/mullions/sills clean, in good repair
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POP (banners, window clings, etc.) current, properly installed, not torn
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Doors clean and sparkling, frames and thresholds clean, in good repair
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Messaging on doors kept to a minimum, posted in lower corner. Minimum signage to include: Hours of operations, no solicitation policy, regional sponsorships
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Newspaper racks (if present) clean and in good repair, not in drive-thru lane.
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Patio seating (if present) clean, in good repair, painted
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Perimeter fencing (if present) clean, in good repair, straight, painted
DRIVE-THRU EXTERIOR
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Gateway sign(s) clean, in good repair, in proper position
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Pre-sell board(s), real estate sign(s) clean, current, in good repair
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Menu board frame(s) clean, painted, menu strips aligned, not faded
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Menu board(s) plexiglas free from cracks, scratches, cloudiness
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POP in good condition, current, properly installed, not torn
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COD clean, in good repair, free from stickers, etc.
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Speaker(s) working properly
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Corral pad free from grease spots, gates clean and painted
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Corral walls clean and painted, corral organized and free from clutter
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Trash, grease receptacles in corral clean
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Back door clean, free from rust, painted, weather-stripping in place, threshold clean
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Electrical box clean, in good repair
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Drive-thru concrete pad free from oil spots, potholes, large cracks
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Drive-thru lane and curbs clean and free from spills, gum, etc.
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Window 1, 2 signs clean, in good repair, mounted properly(check signage standard)
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Drive-thru windows sparkling, free from stickers, etc., frames and sills clean
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Walls below the cash and present booths are clean and free of ketchup, mustard, etc.
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Signage (hours of operation, etc.) aligned properly, not faded or torn. No internal messages visible to the guest
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Guest view represents what they would see in the dining room. It should be clean, no clutter
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RMHC canister(s) clean, in good repair, emptied on a timely basis
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Pull forward/parking signage clean, in good repair, straight
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Ladder (if present) clean, in good repair, stable, painted
ROOF AREA AND EQUIPMENT
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Exhaust fans, housing, belts, and gaskets clean, in good repair
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Grease catch pans in place, emptied on a timely basis
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All condensers clean, in good repair, fi ns straight
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All evaporators clean, in good repair, drain properly
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All fi lters clean, fi lter frames in good repair
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Roof free of debris, clutter, grease
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HVAC interiors (belts, coils, housing, blowers) clean, in good repair
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Gutters clean, in good repair, free from obstruction
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Roof drains clean, free from obstruction
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Roof surface clean, good repair, no holes/damage
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Roof fence (if present) clean, good repair, painted
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Roof ladder clean, in good repair, anchored properly
RESTROOMS
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Door(s), kick plate(s), and door jams clean, in good repair, painted
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Floor clean, in good repair
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Baseboards clean, in good repair
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Walls and partitions clean, in good repair, painted (if applicable), no graffiti
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Ceilings and vents clean, in good repair, painted (if applicable)
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Lights clean, in good repair, working properly
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Exhaust working properly, no odors
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HVAC temperature seasonally comfortable
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Stall door(s) clean, in good repair, locks properly, painted, no graffiti
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Toilet(s) and seat(s) clean, in good repair, working properly
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Tissue dispensers clean, in good repair, working properly
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Urinal(s) clean, free from odors, in good repair, working properly
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Baby changing station clean, in good repair, no missing straps, and available in both men’s and women’s rooms
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Mirror(s) clean, sparkling, in good repair
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Sink(s) clean, in good repair, grout clean, mildew free
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Area under sink(s) clean, good repair, pipes properly wrapped
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Faucet(s) clean, in good repair, working properly
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Soap dispensers clean, in good repair, working properly
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Hand dryer(s) clean, in good repair, working properly
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Grout under hand dryer(s) clean, not discolored
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Paper towel dispenser(s) clean, in good repair, working properly
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Waste can(s) clean inside and out, in good repair
DINING ROOM INTERIOR
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Baseboards clean, in good repair
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Wall below counter clean, in good repair
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Floors have been deck brushed to remove build-up oils or dirt
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Beverage cell walls and glass clean, in good repair
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Happy Meal display clean, in good repair
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Newspaper rack (if present) clean, in good repair, painted
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Beverage bar clean, organized, POP/signage clean, in good repair
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Beverage bar walls, stainless clean, in good repair
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Beverage bar dispensers (nozzles) clean, sanitized, in good repair
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Silicone/grout clean, no discoloration
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Beverage bar cupboard area and doors clean, no odors, in good repair
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Tea dispensers clean, in good repair, lids latch properly
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Ketchup dispensers (if present) clean, in good repair, working properly
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Napkin dispensers clean, in good repair, close/latch properly
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Windows clean and sparkling, frames and sills clean
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Walls and wall coverings clean, in good repair, painted
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Wall décor clean, in good repair, properly installed
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Ceilings and vents clean, in good repair, painted (if applicable)
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All light fi xtures clean, in good repair, working properly
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All tables clean, free of gum underneath, in good repair, legs painted
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All chairs and seats, clean, in good repair, not worn or torn
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High chairs clean, sanitized, in good repair, no missing straps
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Sani wipe dispenser available for guest convenience, clean, stocked
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Trash cans and receptacles clean inside and out, no odors, in good repair
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All exit lights clean, in good repair, working properly
PEOPLE MANAGER
EMPLOYEE APPEARANCE
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All employee uniforms are clean, free of wrinkles, not worn or torn
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Managers are in uniforms that are easily distinguishable from the crew, clean, free of wrinkles, not worn or torn
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Crew employee caps/hats are clean, not worn or torn, not dated
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All crew employees are wearing proper name tags
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All employees follow proper hygiene
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Employee hair is properly trimmed and/or contained
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Employee cologne or perfume is not overpowering
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Employee shoes are clean, slip resistant
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Employee jewelry is minimal
CREW ROOM
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Crew room organized, no clutt er, no odors
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Floor and baseboards clean, in good repair
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Walls and wall coverings clean, in good repair, painted
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Wall décor clean, in good repair, properly installed
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Ceilings and vents clean, in good repair, painted
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All light fi xtures clean, in good repair, working properly
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HVAC temperature seasonally comfortable
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All tables clean, free of gum underneath, in good repair, legs painted
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All chairs and seats, clean, in good repair, not worn or torn
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Trash cans and receptacles clean inside and out, no odors, in good repair
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Closet/lockers clean, organized, painted (if applicable)
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TV, stereo, clock available and clean, in good repair, working properly
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Mirror(s) clean, sparkling, in good repair
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McDonald’s Connecti on computer clean, working properly
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Bulleti n board(s)/cabinets clean, organized, in good repair
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Crew communication (memos, posters, etc.) clean, current positive messages
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RDM communicati on is established by department manager
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Proper legal poster/communicati on available, clean, current
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Window (if present) clean and sparkling, frames and sills clean
MANAGER’S OFFICE.
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Door (if present), frames and thresholds clean, in good repair, painted
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Floor and baseboards clean, in good repair
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Walls and wall coverings clean, in good repair, painted
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Ceiling and vents clean, in good repair, painted (if applicable)
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Light fi xtures clean, in good repair, working properly
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Desk area clean, organized
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Safe clean, organized
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Bulleti n board(s) and cabinet(s) clean, organized, in good repair
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ISP clean, in good repair, working properly
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Security camera monitors clean, in good repair, working properly
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All electronic hardware and cabling organized, in good repair
KITCHEN MANAGER
PRODUCTION AREA
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Floor and grout clean, in good repair
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Baseboards and grout clean, in good repair, no cracked or missing tiles
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Walls and grout clean, in good repair
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Ceiling and vents clean, in good repair, painted (if applicable)
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All light fi xtures clean, in good repair, working properly
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All equipment legs and wheels clean, free from build-up
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All fryers and fi lters clean, in good repair, working properly
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All grills and fi lters clean, in good repair, working properly
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Grease traps clean, in good repair
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Grill side freezers clean, defrosted regularly, condensers clean
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All exhaust working properly
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UHCs and UHC tables clean, in good repair, working properly
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All UHC trays clean, saniti zed, in good repair
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The UHC cabinets are properly programmed and set up for current menu
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Prep table clean, organized, in good repair, working properly
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Universal toaster(s) and table(s) clean, in good repair, working properly
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Bun steamer(s) and shelf clean, in good repair, working properly
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All KVS monitors and brackets clean, in good repair; properly positioned to maximize crew productivity, Be Well Served
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Grill printer(s) clean, in good repair, working properly
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Bump bar(s) clean, in good repair, working properly, positioned to maximize crew productivity, Be Well Served
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Overhead electric power (OEP) cords and plugs clean, in good repair
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All electronic cords & cabling clean, organized
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Convecti on oven and stand clean, in good repair, working properly
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Muffi n toaster(s) clean, in good repair, working properly
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Q-ing oven(s) clean, in good repair, working properly
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Bun cart(s) (if present) clean, in good repair
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All wall freezers and condensers clean, in good repair, working properly
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All wall freezers defrosted regularly, clean, organized, gaskets clean
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All reach-in coolers clean, organized, in good repair, working properly
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Thermostats in place to verify temperatures
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All reach-in gaskets clean, in good repair, installed properly
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Tea brewer clean, saniti zed, in good repair, working properly
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Salad prep table clean, sanitized, in good repair, working properly
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All stainless cleaned, polished, free from tape, stickers, etc.
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All training materials and station guides are properly positioned and current
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Cabinet level charts posted and current
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All lower release sheet equipment available and organized according to Be Well Served
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Hand sink and faucet clean, in good repair, working properly
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Soap dispenser clean, in good repair, working properly
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Paper towel dispenser clean, in good repair, working properly
BACK ROOM
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Floor and grout clean, in good repair
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Baseboards and grout clean, in good repair, no cracked or missing tiles
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Walls and grout clean, in good repair, holes filled
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Ceiling and vents clean, in good repair, painted (if applicable)
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All light fixtures clean, in good repair, working properly
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Three compartment sinks clean inside and out, organized, in good repair, no leaks, drain covers in place
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Kay Chemical Dispensing System clean, working properly
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Area under sink (including legs) clean, organized, in good repair
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Wall racks (if present) clean, in good repair, free of rust, hung properly
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Brushes and parts clean, organized
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Mop sink clean, in good repair, no leaks
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Mops, buckets, brooms, dust pans clean, in good repair, no odors
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Ice machine and condenser clean, in good repair, working properly
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Hand sink and faucet clean, in good repair, working properly
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Soap dispenser clean, in good repair, working properly
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Hand dryer(s) clean, in good repair, working properly
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Paper towel dispenser(s) clean, in good repair, working properly
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Door(s), kick plate(s), and threshold(s) clean, in good repair, painted
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Alarmed exit(s) and emergency lighti ng (if present) working properly.
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Dishwasher (if present) clean, in good repair, working properly
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Trash compactor (if present), clean, no odors, working properly
STORAGE AREAS: STOCK ROOM
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Floor and grout clean, in good repair
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Baseboards and grout clean, in good repair, no cracked or missing tiles
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Walls and grout clean, in good repair, holes filled
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Ceiling and vents clean, in good repair, painted (if applicable)
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All light fi xtures clean, in good repair, working properly
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Shelves clean, in good repair, working properly (if rolling)
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Area organized and properly labeled
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Drink system area (including filters) clean, in good repair
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Bulk Coke & bulk CO2 tanks (if present) clean, in good repair
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Bulk Coke tanks have a saniti zing recording system in place and current
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CO2 tank cylinders (if present) clean, properly chained
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Be Well Served labels current with updated stock levels
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Maintenance & Ops Supplies storage area clean, organized
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Hot water heater clean, nothing on top, in good repair
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Washing machine (and dryer if present) clean, in good repair
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Bag-in-Box (including nozzles, hoses) clean, sanitized, organized
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Proper filtering safety equipment available, clean, in good repair
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Filtering machine (if present) clean, in good repair
STORAGE AREAS: WALK-IN COOLER
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Door clean, polished, in good repair, closes properly
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Door gaskets clean, in good repair, properly installed
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Air curtains properly installed, clean, in good repair
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Evaporator (including fans and fan guards) clean, in good repair
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Floor clean, in good repair
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Walls clean, in good repair
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All light fi xtures clean, in good repair, working properly
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Shelves clean, in good repair
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Food stored properly, properly rotated, secondary shelf life marked
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Area organized and properly labeled
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Thermostats in place to verify temperatures
STORAGE AREAS: WALK-IN FREEZER
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Door clean, polished, in good repair, closes properly
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Door gaskets clean, in good repair, properly installed
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Air curtains properly installed, clean, in good repair
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Evaporator (including fans and fan guards) clean, in good repair
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Floor clean, in good repair
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Walls clean, in good repair
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All light fi xtures clean, in good repair, working properly
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Evaporator, walls, fl oor, ceiling free from ice build up
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Dunnage racks & skids clean, in good repair
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Area organized and properly labeled
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Food stored properly, properly rotated
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Thermostats in place to verify temperatures
GUEST SERVICE MANAGER
FRONT COUNTER SERVICE AREA
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Counter, including under POS registers, clean and organized
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POS registers and credit card readers clean
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Arch card displays clean, organized, properly stocked
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Bump bars and monitors positioned for maximum crew productivity according to Be Well Served
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RMHC container(s) clean, in good repair, emptied on a timely basis
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Cookie merchandiser clean, organized
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Menu boards clean, menu strips and prices aligned
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Menu boards in good repair, working properly, including lights
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All POP elements in good conditi on, current, properly installed
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All stainless cleaned, polished, free from tape, sti ckers, etc.
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French fry fryers and fi lters clean, in good repair, working properly
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Fry bagging area, including lights, clean, organized, in good repair
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Fry bagging mirror and side glass clean and sparkling, in repair
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Refrigerati on units clean, organized, in good repair, working properly
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Refrigerati on unit gaskets clean, in good repair, installed properly
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Shake/Sundae machine clean inside and out, including gaskets
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Shake syrup lines clean, free from build up
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Topping containers, including water wells, clean, saniti zed
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McFlurry machine clean, in good repair, working properly
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McFlurry topping containers clean, in good repair
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McFlurry cup and lid holders clean, organized, in good repair
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Coff ee brewer(s) and pots, clean, delimed, in good repair
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Orange juice dispenser clean, saniti zed, in good repair
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Oatmeal stati on clean, organized, not clutt ered
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Center island organized, not cluttered
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All cabinets (including cup dispensers and doors) clean, in good repair
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Pie merchandiser clean, in good repair, insert replaced to reflect seasonal pies
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HLZ(s) clean (including fi lters), in good repair, working properly
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Runner condiment center clean, organized
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Happy Meal staging area clean, in good repair
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All expeditor monitors and brackets clean, in good repair
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All bump bars clean, in good repair
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All electronic cords & cabling clean, organized
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Ceiling and vents clean, in good repair, painted (if applicable)
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All light fi xtures clean, in good repair, working properly
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Walls clean, in good repair
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Floor, including under all equipment, clean, in good repair
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Baseboards and grout clean, in good repair, no cracked or missing tiles
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All equipment legs and wheels clean, free from build-up
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Condiment bins clean, organized, labeled per Be Well Served layout
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Under counter shelving clean, organized, labeled per Be Well Served
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Waste cans clean inside and out
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Saniti zed and soiled towel buckets clean, fi lled properly, with lids
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Dual Point printer (if present) clean, in good repair, working properly
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Dual Point Order Ready Board (if present) clean, in good repair
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Dual Point condiment shelf (if present) clean, organized, properly labeled
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Hand sink and faucet clean, in good repair, working properly
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Soap dispenser clean, in good repair, working properly
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Paper towel dispenser clean, in good repair, working properly
McCAFÉ AREA
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McCafé partition/wall clean, in good condition
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Ceiling and vents clean, in good repair, painted (if applicable)
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All light fi xtures clean, in good repair, working properly
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Beverage monitor and bracket clean, in good repair
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All electronic cords & cabling clean, organized
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McCafé machine (including hoppers) clean, in good repair
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Blended Ice machine clean, in good repair, working properly
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Blended Ice pitchers clean, saniti zed, in good repair
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Coff ee brewer(s) and pots, clean, delimed, in good repair
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Orange juice dispenser clean, saniti zed, in good repair
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Beverage printer(s) clean, in good repair, working properly
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Refrigerati on unit clean, organized, in good repair, working
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properly
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Refrigeration unit gaskets clean, in good repair, installed properly
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Floor, including under all equipment, clean, in good repair
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All equipment legs and wheels clean, free from build up
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Ensure that current training materials posted and easily accessible
DRIVE-THRU BOOTH(S) INTERNALLY
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ABS unit (including cup dispensers) clean, in good repair
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ABS nozzles and diff users clean, sanitized
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Iced coff ee/tea dispensers (including nozzles) clean, in good repair
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Windows clean and sparkling, frames and sills clean
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Walls clean, in good repair
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Ceiling and vents clean, in good repair, painted (if applicable)
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Light fi xtures clean, in good repair, working properly
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POS registers and credit card readers clean
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All monitors and brackets clean, in good repair, displaying correct information
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Bump bars and monitors positi oned for maximum crew properly
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All electronic cords and cabling clean, organized
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All stainless cleaned, polished, free from tape, sti ckers, etc.
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All carts, stands, tables clean, in good repair
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HVAC temperature seasonally comfortable
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Condiment bins clean, organized, labeled per Bell Well Served layout
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All equipment legs and wheels clean, free from build-up
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Floor, including under all equipment, clean, dry, in good repair
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Floor drain clean, no back-up
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Baseboards and grout clean, in good repair, no cracked or missing tiles
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All internal messaging not in direct line of site of drive-thru guest
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Current training materials, posted and easily accessible
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Booths should present the same clean, attractive/relevant décor that our lobby does