Title Page

  • Conducted on

  • Prepared by

  • Location
  • When you visit our restaurant as a
    guest, do you think that it is as clean
    as it should be?

Checklist for General Manager

  • For ares reflecting "No" for the answer. Provide a picture. This will be used as reference for completed task.

CURB APPEAL

  • Adjacent property free from litter

  • Curbing and drain gutters free from weeds, cracked concrete, and clean

  • Landscaping well maintained, plants properly trimmed, seasonal color

  • Landscaping free from weeds, debris, properly mulched or rocked

  • Road sign/ monument sign pole/base clean, in good repair, working properly

  • Road sign/monument sign pole/base clean, in good repair, painted

  • Directional signs (including poles and bases) clean, in good repair, painted

  • Flag(s) in good condition, flag poles straight, in good repair

  • Lot lights, poles, bases, clean, in good repair, painted, working properly

  • Parking lot free from oil spots, potholes, large cracks

  • Parking lot properly sealed and striped to U.S. standard

  • Handicap signage clean, in good repair, straight

  • Guard posts in good repair, straight, painted

  • Exterior of the building (including roof, fascia and trim) clean, painted

  • Roof beams, soffi t lighting clean, painted, in good repair, working properly

  • Castle bins and lids clean inside and out, in good repair, not faded

  • Walkways clean, free from cracks, no missing tiles, etc.

  • Hose bib(s) in good repair, not leaking

  • Hand rail(s) clean and painted

  • Windows sparkling, frames/mullions/sills clean, in good repair

  • POP (banners, window clings, etc.) current, properly installed, not torn

  • Doors clean and sparkling, frames and thresholds clean, in good repair

  • Messaging on doors kept to a minimum, posted in lower corner. Minimum signage to include: Hours of operations, no solicitation policy, regional sponsorships

  • Newspaper racks (if present) clean and in good repair, not in drive-thru lane.

  • Patio seating (if present) clean, in good repair, painted

  • Perimeter fencing (if present) clean, in good repair, straight, painted

DRIVE-THRU EXTERIOR

  • Gateway sign(s) clean, in good repair, in proper position

  • Pre-sell board(s), real estate sign(s) clean, current, in good repair

  • Menu board frame(s) clean, painted, menu strips aligned, not faded

  • Menu board(s) plexiglas free from cracks, scratches, cloudiness

  • POP in good condition, current, properly installed, not torn

  • COD clean, in good repair, free from stickers, etc.

  • Speaker(s) working properly

  • Corral pad free from grease spots, gates clean and painted

  • Corral walls clean and painted, corral organized and free from clutter

  • Trash, grease receptacles in corral clean

  • Back door clean, free from rust, painted, weather-stripping in place, threshold clean

  • Electrical box clean, in good repair

  • Drive-thru concrete pad free from oil spots, potholes, large cracks

  • Drive-thru lane and curbs clean and free from spills, gum, etc.

  • Window 1, 2 signs clean, in good repair, mounted properly(check signage standard)

  • Drive-thru windows sparkling, free from stickers, etc., frames and sills clean

  • Walls below the cash and present booths are clean and free of ketchup, mustard, etc.

  • Signage (hours of operation, etc.) aligned properly, not faded or torn. No internal messages visible to the guest

  • Guest view represents what they would see in the dining room. It should be clean, no clutter

  • RMHC canister(s) clean, in good repair, emptied on a timely basis

  • Pull forward/parking signage clean, in good repair, straight

  • Ladder (if present) clean, in good repair, stable, painted

ROOF AREA AND EQUIPMENT

  • Exhaust fans, housing, belts, and gaskets clean, in good repair

  • Grease catch pans in place, emptied on a timely basis

  • All condensers clean, in good repair, fi ns straight

  • All evaporators clean, in good repair, drain properly

  • All fi lters clean, fi lter frames in good repair

  • Roof free of debris, clutter, grease

  • HVAC interiors (belts, coils, housing, blowers) clean, in good repair

  • Gutters clean, in good repair, free from obstruction

  • Roof drains clean, free from obstruction

  • Roof surface clean, good repair, no holes/damage

  • Roof fence (if present) clean, good repair, painted

  • Roof ladder clean, in good repair, anchored properly

RESTROOMS

  • Door(s), kick plate(s), and door jams clean, in good repair, painted

  • Floor clean, in good repair

  • Baseboards clean, in good repair

  • Walls and partitions clean, in good repair, painted (if applicable), no graffiti

  • Ceilings and vents clean, in good repair, painted (if applicable)

  • Lights clean, in good repair, working properly

  • Exhaust working properly, no odors

  • HVAC temperature seasonally comfortable

  • Stall door(s) clean, in good repair, locks properly, painted, no graffiti

  • Toilet(s) and seat(s) clean, in good repair, working properly

  • Tissue dispensers clean, in good repair, working properly

  • Urinal(s) clean, free from odors, in good repair, working properly

  • Baby changing station clean, in good repair, no missing straps, and available in both men’s and women’s rooms

  • Mirror(s) clean, sparkling, in good repair

  • Sink(s) clean, in good repair, grout clean, mildew free

  • Area under sink(s) clean, good repair, pipes properly wrapped

  • Faucet(s) clean, in good repair, working properly

  • Soap dispensers clean, in good repair, working properly

  • Hand dryer(s) clean, in good repair, working properly

  • Grout under hand dryer(s) clean, not discolored

  • Paper towel dispenser(s) clean, in good repair, working properly

  • Waste can(s) clean inside and out, in good repair

DINING ROOM INTERIOR

  • Baseboards clean, in good repair

  • Wall below counter clean, in good repair

  • Floors have been deck brushed to remove build-up oils or dirt

  • Beverage cell walls and glass clean, in good repair

  • Happy Meal display clean, in good repair

  • Newspaper rack (if present) clean, in good repair, painted

  • Beverage bar clean, organized, POP/signage clean, in good repair

  • Beverage bar walls, stainless clean, in good repair

  • Beverage bar dispensers (nozzles) clean, sanitized, in good repair

  • Silicone/grout clean, no discoloration

  • Beverage bar cupboard area and doors clean, no odors, in good repair

  • Tea dispensers clean, in good repair, lids latch properly

  • Ketchup dispensers (if present) clean, in good repair, working properly

  • Napkin dispensers clean, in good repair, close/latch properly

  • Windows clean and sparkling, frames and sills clean

  • Walls and wall coverings clean, in good repair, painted

  • Wall décor clean, in good repair, properly installed

  • Ceilings and vents clean, in good repair, painted (if applicable)

  • All light fi xtures clean, in good repair, working properly

  • All tables clean, free of gum underneath, in good repair, legs painted

  • All chairs and seats, clean, in good repair, not worn or torn

  • High chairs clean, sanitized, in good repair, no missing straps

  • Sani wipe dispenser available for guest convenience, clean, stocked

  • Trash cans and receptacles clean inside and out, no odors, in good repair

  • All exit lights clean, in good repair, working properly

PEOPLE MANAGER

EMPLOYEE APPEARANCE

  • All employee uniforms are clean, free of wrinkles, not worn or torn

  • Managers are in uniforms that are easily distinguishable from the crew, clean, free of wrinkles, not worn or torn

  • Crew employee caps/hats are clean, not worn or torn, not dated

  • All crew employees are wearing proper name tags

  • All employees follow proper hygiene

  • Employee hair is properly trimmed and/or contained

  • Employee cologne or perfume is not overpowering

  • Employee shoes are clean, slip resistant

  • Employee jewelry is minimal

CREW ROOM

  • Crew room organized, no clutt er, no odors

  • Floor and baseboards clean, in good repair

  • Walls and wall coverings clean, in good repair, painted

  • Wall décor clean, in good repair, properly installed

  • Ceilings and vents clean, in good repair, painted

  • All light fi xtures clean, in good repair, working properly

  • HVAC temperature seasonally comfortable

  • All tables clean, free of gum underneath, in good repair, legs painted

  • All chairs and seats, clean, in good repair, not worn or torn

  • Trash cans and receptacles clean inside and out, no odors, in good repair

  • Closet/lockers clean, organized, painted (if applicable)

  • TV, stereo, clock available and clean, in good repair, working properly

  • Mirror(s) clean, sparkling, in good repair

  • McDonald’s Connecti on computer clean, working properly

  • Bulleti n board(s)/cabinets clean, organized, in good repair

  • Crew communication (memos, posters, etc.) clean, current positive messages

  • RDM communicati on is established by department manager

  • Proper legal poster/communicati on available, clean, current

  • Window (if present) clean and sparkling, frames and sills clean

MANAGER’S OFFICE.

  • Door (if present), frames and thresholds clean, in good repair, painted

  • Floor and baseboards clean, in good repair

  • Walls and wall coverings clean, in good repair, painted

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • Light fi xtures clean, in good repair, working properly

  • Desk area clean, organized

  • Safe clean, organized

  • Bulleti n board(s) and cabinet(s) clean, organized, in good repair

  • ISP clean, in good repair, working properly

  • Security camera monitors clean, in good repair, working properly

  • All electronic hardware and cabling organized, in good repair

KITCHEN MANAGER

PRODUCTION AREA

  • Floor and grout clean, in good repair

  • Baseboards and grout clean, in good repair, no cracked or missing tiles

  • Walls and grout clean, in good repair

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • All light fi xtures clean, in good repair, working properly

  • All equipment legs and wheels clean, free from build-up

  • All fryers and fi lters clean, in good repair, working properly

  • All grills and fi lters clean, in good repair, working properly

  • Grease traps clean, in good repair

  • Grill side freezers clean, defrosted regularly, condensers clean

  • All exhaust working properly

  • UHCs and UHC tables clean, in good repair, working properly

  • All UHC trays clean, saniti zed, in good repair

  • The UHC cabinets are properly programmed and set up for current menu

  • Prep table clean, organized, in good repair, working properly

  • Universal toaster(s) and table(s) clean, in good repair, working properly

  • Bun steamer(s) and shelf clean, in good repair, working properly

  • All KVS monitors and brackets clean, in good repair; properly positioned to maximize crew productivity, Be Well Served

  • Grill printer(s) clean, in good repair, working properly

  • Bump bar(s) clean, in good repair, working properly, positioned to maximize crew productivity, Be Well Served

  • Overhead electric power (OEP) cords and plugs clean, in good repair

  • All electronic cords & cabling clean, organized

  • Convecti on oven and stand clean, in good repair, working properly

  • Muffi n toaster(s) clean, in good repair, working properly

  • Q-ing oven(s) clean, in good repair, working properly

  • Bun cart(s) (if present) clean, in good repair

  • All wall freezers and condensers clean, in good repair, working properly

  • All wall freezers defrosted regularly, clean, organized, gaskets clean

  • All reach-in coolers clean, organized, in good repair, working properly

  • Thermostats in place to verify temperatures

  • All reach-in gaskets clean, in good repair, installed properly

  • Tea brewer clean, saniti zed, in good repair, working properly

  • Salad prep table clean, sanitized, in good repair, working properly

  • All stainless cleaned, polished, free from tape, stickers, etc.

  • All training materials and station guides are properly positioned and current

  • Cabinet level charts posted and current

  • All lower release sheet equipment available and organized according to Be Well Served

  • Hand sink and faucet clean, in good repair, working properly

  • Soap dispenser clean, in good repair, working properly

  • Paper towel dispenser clean, in good repair, working properly

BACK ROOM

  • Floor and grout clean, in good repair

  • Baseboards and grout clean, in good repair, no cracked or missing tiles

  • Walls and grout clean, in good repair, holes filled

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • All light fixtures clean, in good repair, working properly

  • Three compartment sinks clean inside and out, organized, in good repair, no leaks, drain covers in place

  • Kay Chemical Dispensing System clean, working properly

  • Area under sink (including legs) clean, organized, in good repair

  • Wall racks (if present) clean, in good repair, free of rust, hung properly

  • Brushes and parts clean, organized

  • Mop sink clean, in good repair, no leaks

  • Mops, buckets, brooms, dust pans clean, in good repair, no odors

  • Ice machine and condenser clean, in good repair, working properly

  • Hand sink and faucet clean, in good repair, working properly

  • Soap dispenser clean, in good repair, working properly

  • Hand dryer(s) clean, in good repair, working properly

  • Paper towel dispenser(s) clean, in good repair, working properly

  • Door(s), kick plate(s), and threshold(s) clean, in good repair, painted

  • Alarmed exit(s) and emergency lighti ng (if present) working properly.

  • Dishwasher (if present) clean, in good repair, working properly

  • Trash compactor (if present), clean, no odors, working properly

STORAGE AREAS: STOCK ROOM

  • Floor and grout clean, in good repair

  • Baseboards and grout clean, in good repair, no cracked or missing tiles

  • Walls and grout clean, in good repair, holes filled

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • All light fi xtures clean, in good repair, working properly

  • Shelves clean, in good repair, working properly (if rolling)

  • Area organized and properly labeled

  • Drink system area (including filters) clean, in good repair

  • Bulk Coke & bulk CO2 tanks (if present) clean, in good repair

  • Bulk Coke tanks have a saniti zing recording system in place and current

  • CO2 tank cylinders (if present) clean, properly chained

  • Be Well Served labels current with updated stock levels

  • Maintenance & Ops Supplies storage area clean, organized

  • Hot water heater clean, nothing on top, in good repair

  • Washing machine (and dryer if present) clean, in good repair

  • Bag-in-Box (including nozzles, hoses) clean, sanitized, organized

  • Proper filtering safety equipment available, clean, in good repair

  • Filtering machine (if present) clean, in good repair

STORAGE AREAS: WALK-IN COOLER

  • Door clean, polished, in good repair, closes properly

  • Door gaskets clean, in good repair, properly installed

  • Air curtains properly installed, clean, in good repair

  • Evaporator (including fans and fan guards) clean, in good repair

  • Floor clean, in good repair

  • Walls clean, in good repair

  • All light fi xtures clean, in good repair, working properly

  • Shelves clean, in good repair

  • Food stored properly, properly rotated, secondary shelf life marked

  • Area organized and properly labeled

  • Thermostats in place to verify temperatures

STORAGE AREAS: WALK-IN FREEZER

  • Door clean, polished, in good repair, closes properly

  • Door gaskets clean, in good repair, properly installed

  • Air curtains properly installed, clean, in good repair

  • Evaporator (including fans and fan guards) clean, in good repair

  • Floor clean, in good repair

  • Walls clean, in good repair

  • All light fi xtures clean, in good repair, working properly

  • Evaporator, walls, fl oor, ceiling free from ice build up

  • Dunnage racks & skids clean, in good repair

  • Area organized and properly labeled

  • Food stored properly, properly rotated

  • Thermostats in place to verify temperatures

GUEST SERVICE MANAGER

FRONT COUNTER SERVICE AREA

  • Counter, including under POS registers, clean and organized

  • POS registers and credit card readers clean

  • Arch card displays clean, organized, properly stocked

  • Bump bars and monitors positioned for maximum crew productivity according to Be Well Served

  • RMHC container(s) clean, in good repair, emptied on a timely basis

  • Cookie merchandiser clean, organized

  • Menu boards clean, menu strips and prices aligned

  • Menu boards in good repair, working properly, including lights

  • All POP elements in good conditi on, current, properly installed

  • All stainless cleaned, polished, free from tape, sti ckers, etc.

  • French fry fryers and fi lters clean, in good repair, working properly

  • Fry bagging area, including lights, clean, organized, in good repair

  • Fry bagging mirror and side glass clean and sparkling, in repair

  • Refrigerati on units clean, organized, in good repair, working properly

  • Refrigerati on unit gaskets clean, in good repair, installed properly

  • Shake/Sundae machine clean inside and out, including gaskets

  • Shake syrup lines clean, free from build up

  • Topping containers, including water wells, clean, saniti zed

  • McFlurry machine clean, in good repair, working properly

  • McFlurry topping containers clean, in good repair

  • McFlurry cup and lid holders clean, organized, in good repair

  • Coff ee brewer(s) and pots, clean, delimed, in good repair

  • Orange juice dispenser clean, saniti zed, in good repair

  • Oatmeal stati on clean, organized, not clutt ered

  • Center island organized, not cluttered

  • All cabinets (including cup dispensers and doors) clean, in good repair

  • Pie merchandiser clean, in good repair, insert replaced to reflect seasonal pies

  • HLZ(s) clean (including fi lters), in good repair, working properly

  • Runner condiment center clean, organized

  • Happy Meal staging area clean, in good repair

  • All expeditor monitors and brackets clean, in good repair

  • All bump bars clean, in good repair

  • All electronic cords & cabling clean, organized

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • All light fi xtures clean, in good repair, working properly

  • Walls clean, in good repair

  • Floor, including under all equipment, clean, in good repair

  • Baseboards and grout clean, in good repair, no cracked or missing tiles

  • All equipment legs and wheels clean, free from build-up

  • Condiment bins clean, organized, labeled per Be Well Served layout

  • Under counter shelving clean, organized, labeled per Be Well Served

  • Waste cans clean inside and out

  • Saniti zed and soiled towel buckets clean, fi lled properly, with lids

  • Dual Point printer (if present) clean, in good repair, working properly

  • Dual Point Order Ready Board (if present) clean, in good repair

  • Dual Point condiment shelf (if present) clean, organized, properly labeled

  • Hand sink and faucet clean, in good repair, working properly

  • Soap dispenser clean, in good repair, working properly

  • Paper towel dispenser clean, in good repair, working properly

McCAFÉ AREA

  • McCafé partition/wall clean, in good condition

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • All light fi xtures clean, in good repair, working properly

  • Beverage monitor and bracket clean, in good repair

  • All electronic cords & cabling clean, organized

  • McCafé machine (including hoppers) clean, in good repair

  • Blended Ice machine clean, in good repair, working properly

  • Blended Ice pitchers clean, saniti zed, in good repair

  • Coff ee brewer(s) and pots, clean, delimed, in good repair

  • Orange juice dispenser clean, saniti zed, in good repair

  • Beverage printer(s) clean, in good repair, working properly

  • Refrigerati on unit clean, organized, in good repair, working

  • properly

  • Refrigeration unit gaskets clean, in good repair, installed properly

  • Floor, including under all equipment, clean, in good repair

  • All equipment legs and wheels clean, free from build up

  • Ensure that current training materials posted and easily accessible

DRIVE-THRU BOOTH(S) INTERNALLY

  • ABS unit (including cup dispensers) clean, in good repair

  • ABS nozzles and diff users clean, sanitized

  • Iced coff ee/tea dispensers (including nozzles) clean, in good repair

  • Windows clean and sparkling, frames and sills clean

  • Walls clean, in good repair

  • Ceiling and vents clean, in good repair, painted (if applicable)

  • Light fi xtures clean, in good repair, working properly

  • POS registers and credit card readers clean

  • All monitors and brackets clean, in good repair, displaying correct information

  • Bump bars and monitors positi oned for maximum crew properly

  • All electronic cords and cabling clean, organized

  • All stainless cleaned, polished, free from tape, sti ckers, etc.

  • All carts, stands, tables clean, in good repair

  • HVAC temperature seasonally comfortable

  • Condiment bins clean, organized, labeled per Bell Well Served layout

  • All equipment legs and wheels clean, free from build-up

  • Floor, including under all equipment, clean, dry, in good repair

  • Floor drain clean, no back-up

  • Baseboards and grout clean, in good repair, no cracked or missing tiles

  • All internal messaging not in direct line of site of drive-thru guest

  • Current training materials, posted and easily accessible

  • Booths should present the same clean, attractive/relevant décor that our lobby does

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.