• There is clear sight into the PostShop through windows and entrances (thought given to the placement of advertising).

  • All entrances and exits to the premises are afforded appropriate levels of security.

  • Entrance and exit points to the premises are secured at all times when not in use.

  • Doors from public spaces into the secure zone are closed and not propped open.

  • Staff are maintaining control of their allocated proximity cards and are not sharing individual alarm codes.

  • Spare 'live' proximity cards are being afforded adequate levels of security.

  • The PostShop Manager is maintaining an effective register detailing allocated proximity cards.

  • The PostShop Manager is deleting individual alarm codes and recovering proximity cards from staff who cease employment with Post.

  • Only authorised persons are granted access to the secure zone.

  • A Visitors Register is being appropriately maintained.


  • Weekly checks are undertaken including camera functionality, date/time, and length and quality of recording.

  • The date and time is correct.

  • Camera positioning and focus is satisfactory.

  • Cameras are free from obstruction.

  • Stored history is at least four weeks.


  • The safe was secure at the time of the review.

  • The PostShop Manager confirmed that the safe is always secure when not in use.

  • Both the digital combination and wheel combinations are used to secure the safe overnight.

  • Digital combinations to the safe and skimmers are changed and documented six monthly, or whenever a staff member with access ceases employment.

  • Only the PostShop Manager and and appropriate number of deputies have access to the safe.

  • The key to the top safe is held on a person at all times throughout the day.

  • The key to the top safe is secured in the bottom safe overnight.

  • Bulk cash is appropriately secured in the bottom safe.

  • All foreign cash is appropriately secured in the bottom safe.


  • Cashier drawers are balanced at the counter at close of day and under camera prior to being secured in the safe.

  • A daily balance of the bulk cash holdings is being undertaken on the 'Bulk Banking and Balance' form.

  • Bulk cash is counted in the cash counting area and under camera.

  • The 'Cash Discrepancy Checklist' is being used to document checks made to locate discrepancies.

  • All cash discrepancies of $100 or greater (including multiple discrepancies totalling greater than $100) are being advised to Store Network Cash cc RSSM.

  • An independent count of the bulk cash is being conducted weekly and documented on the Independent Cash Count' form.


  • Through observation and discussion it was established that the PostShop was adhering to skimming requirements.

  • The PostShop Manager is monitoring teller cash holdings.

  • Skimmers are routinely cleared throughout the day.

  • Skimmers and teller cash drawers are left open after hours.

  • Rubbish bins and personal bags are located away from skimmers and cash counting areas.


  • Prepared banking is secured in the bottom safe until uplifted.

  • Banking documentation is being completed accurately and in full.

  • The PostShop Manager is aware of the bulk cash threshold for the store.

  • The bulk cash threshold is being adhered to.

  • ACM guards are being identified prior to gaining access to the secure zone.

  • The cash banking bag is being sealed by a PostShop staff member under camera immediately prior to being handed over to ACM.

  • Handover of cash occurs in the secure zone and under camera.


  • All confidential customer records (including but not limited to banking and PO Box holder records) are appropriately secured in locked cabinets.

  • Confidential staff records are secured in locked cabinets accessible only by the PostShop Manager.

  • A blue secure document destruction bin is on site and is locked.

  • All confidential and sensitive information is disposed of in the blue secure document destruction bin.


  • The current Store Network Crime Kit is on site and easily accessible.

  • Six monthly robbery refresher training has been completed and documented for all staff.

  • Adequate security signage is prominently positioned on all customer entrances.


  • Six monthly STR refresher training has been competed and documented for all staff.

  • Hard copy completed STR's are securely disposed of once sent.


  • Detail any other observations or recent significant security incidents that may be of relevance.

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