Store Risk Assessment

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Door greater present 100% of the day?

  Yes

  No

  N/A

• All team have been made aware of the Store Stockloss Action Plan?

  Yes

  No

  N/A

• Stockloss meeting held once a month where possible reasons for losses are identified?

  Yes

  No

  N/A

• All team aware of department losses and which department contributed the highest loss

  World-class

  Good

  Poor

  N/A

• All team aware of potential blind spots where losses can occure and how to close the gaps

  World-class

  Good

  Poor

  N/A

• Has every team member read and signed SLAP, Stockloss Control Policy and Procedure Manual as well as as any other store and company rules?

  World-class

  Good

  Poor

  N/A

• Is there a copy of the SLAP on the notice board?

  Yes

  No

  N/A

RECEIVING AND ADMIN

• Are boxes being received one by one and ticked on the POD?

  Yes

  No

  N/A

• Are boxes being received before selling to avoid negatives?

  Yes

  No

  N/A

• Check cartons for the store site number, only boxes for your site are to be received

  Yes

  No

  N/A

• Are tampered / damaged boxes to be opened immediately with the driver present

  Yes

  No

  N/A

• When unpacking boxes, are the sku codes and prices being verified to the invoice?

  Yes

  No

  N/A

• Are all unpacked / empty cartons being cut and folded flat for return to DC?

  Yes

  No

  N/A

• Are all shoes being shoe pared on receiving?

  Yes

  No

  N/A

• Are DC / IBT queries raised filed separately and followed up within 24 hours?

  Yes

  No

  N/A

• Are only clear plastic bags bring used for rubbish? Rubbish checked by leader on disposal.

  Yes

  No

  N/A

• Is stock being booked out correctly? Get a 2nd person to check and sign.

  Yes

  No

  N/A

• No stock is to be housed on the sales floor without a barcode. Check a sample of 25 items per department.

  Yes

  No

  N/A

• Are all items that can we tagged, tagged for merchandise on the sales floor?

  Yes

  No

  N/A

• Are all items that can be tagged, tagged in the stockroom?

  Yes

  No

  N/A

• Are loose/ lost swing ticked being replaced onto products immediately? Or disposed by leader if sold.

  Yes

  No

  N/A

• Is the in transit report current? Checked weekly and managed?

  Yes

  No

  N/A

STOCKROOM DISCIPLINE

• Are set asides current?

  Yes

  No

  N/A

• Are store repairs sent back twice a week? Box clear and managed.

  Yes

  No

  N/A

• Are staff set asides compliant? Only 2 items kept for 30 days only. Loaded on the system.

  Yes

  No

  N/A

• Is the stockroom.neat? Standards to match that of the sales floor.

  Yes

  No

  N/A

• Is the High value cage locked and keys controlled?

  Yes

  No

  N/A

• Are 2 people present when the cage is opened?

  Yes

  No

  N/A

• Does all product in the cage have a barcode?

  Yes

  No

  N/A

• Are lay aways managed as per policy? Cancelled lay aways must be returned to the floor.

  Yes

  No

  N/A

• Is the lay away count being done weekly?

  Yes

  No

  N/A

SALES FLOOR SECURITY

• No team to have cellphones on the floor. Leader cellphone on silent and for business use only.

  Yes

  No

  N/A

• Is the store being opened with minimum 2 people, 1 leader and 1 team.

  Yes

  No

  N/A

• Observe the level of customer service on the sales floor

  World-class

  Good

  Poor

  N/A

• Does the store have a code word for alerting suspicion? Is this known by all team members?

  Yes

  No

  N/A

• Is the team aware that there should be no visitors during working hours? Monitored? Enforced?

  Yes

  No

  N/A

• Is the exit and entry resigned completed and movement controlled?

  Yes

  No

  N/A

• Are leaders notified when team are leaving the store?

  Yes

  No

  N/A

• Is the daily planner complete with door and lunch schedule?

  Yes

  No

  N/A

• Are proper searches taking place when team leave the store? Leaders to search / supervise.

  Yes

  No

  N/A

• Is a leader present on the sales floor 90% of the day?

  Yes

  No

  N/A

• Are customers being greated when entering and leaving the store?

  Yes

  No

  N/A

• Are hanger counts being done twice a day in men's and ladies foul?

  Yes

  No

  N/A

• Are there any random barcodes laying around? These must be replaced or discarded if not used.

  Yes

  No

  N/A

• Is the sensomatics working and tested daily? If no has this been reported?

  Yes

  No

  N/A

• Are team aware that no tag will be removed without proof of purchase?

  Yes

  No

  N/A

• Are department checklist completed daily?

  Yes

  No

  N/A

• Are the tagging principals followed? Check a sample of 35 products per department.

  Yes

  No

  N/A

• Are the detagging devices secure to the cash desk?

  Yes

  No

  N/A

• No consecutive days off taken?

  Yes

  No

  N/A

• Is the floor covered? Zones allocated? No grouping of team allowed.

  Yes

  No

  N/A

• Is the tag team method applied when team are unpacking boxes on the sales floor? No box of untagged stock is to be left unattended on the sales floor.

  Yes

  No

  N/A

• Has the Hanger discipline policy been applied? Chech arms and rails for over stocks.

  Yes

  No

  N/A

• Have all empty arms or flat packing been reported to leaders?

  Yes

  No

  N/A

• Are the leaders monitoring the floor on an hourly bases?

  Yes

  No

  N/A

POINT OF SALE SECURITY

• Is the till point clean and clear of clutter?

  Yes

  No

  N/A

• Are the uv light on?

  Yes

  No

  N/A

• Is all cash being verified under the uv light?

  Yes

  No

  N/A

• Are all team using biometrics at POS? Check red flag report.

  Yes

  No

  N/A

• Is there any cash on team or laying around POS?

  Yes

  No

  N/A

• There should be no set asides kept at pos

  Yes

  No

  N/A

• Are there any personal belongings of team at POS. This is not permitted.

  Yes

  No

  N/A

• Has the leader printed and checked rhe red flag report? This must be done once a week

  Yes

  No

  N/A

• No tills may be shared

  Yes

  No

  N/A

• Are cashiers linking customers to friends and family?

  World-class

  Good

  Poor

  N/A

• No cashiers can be logged in when no present at pos

  World-class

  Good

  Poor

  N/A

• Is the register for voids signed by leader?

  World-class

  Good

  Poor

  N/A

• Are refunded/exchanged items returned to the floor immediately?

  World-class

  Good

  Poor

  N/A

• Are sales receipts stored neatly at POS?

  World-class

  Good

  Poor

  N/A

• Are shoes pared at POS?

  World-class

  Good

  Poor

  N/A

• Are items that can open being checked? Suitcases, flasks, boxes, bags, ect

  World-class

  Good

  Poor

  N/A

• Have all deviating roles been approved by area leader?

  World-class

  Good

  Poor

  N/A

• Are all RCS policys being followed when customer's make a purchase?

  World-class

  Good

  Poor

  N/A

• Are the cashiers double checking quantities when packing large sales?

  World-class

  Good

  Poor

  N/A

• Are cashier scanning paper bags when gifted to customers?

  World-class

  Good

  Poor

  N/A

CREDIT/REFUNDS/EXCHANGES/HAZARD COUNTS/LAY AWAYS

• Do all refunds have original dockets attached?

  World-class

  Good

  Poor

  N/A

• Are staff exchanges/ refunds supported with original documents?

  World-class

  Good

  Poor

  N/A

• Are original purchase slips attached, cancelled, dated and signed by the leader authorizing the transaction?

  World-class

  Good

  Poor

  N/A

• Are refunds checked and counted daily?

  Yes

  No

  N/A

• Are hazard counts completed as per schedule?

  Yes

  No

  N/A

• Are adjustments loaded daily?

  Yes

  No

  N/A

• Are lay aways counted weekly?

  Yes

  No

  N/A

• Is the store completing sectional counts once a week?

  Yes

  No

  N/A

• Are high value units recorded by serial number on a high value register?

  Yes

  No

  N/A

• High value items to be spot checked daily

  Yes

  No

  N/A

• Are cabinets locked and alarms activated?

  Yes

  No

  N/A

FITTING ROOM CONTROLS

• Are fitting rooms locked?

  Yes

  No

  N/A

• Are the fitting rooms clean?

  Yes

  No

  N/A

• Are fitting rooms checked after every customer?

  Yes

  No

  N/A

• Are team counting in and out of the fitting room?

  Yes

  No

  N/A

• Are all mirrors and signage clear of tags?

  Yes

  No

  N/A

FRONT DOOR / TEAM MOVEMENT

• Are team notifying the leader when leaving the store and signing the register?

  Yes

  No

  N/A

• Are all customers being greated when entering the sore?

  Yes

  No

  N/A

• Are returned or exchanged product being kept at the till until completion of the process?

  Yes

  No

  N/A

• Is the search policy being followed?

  Yes

  No

  N/A

• Are bags being emptied and searched before leaving? Lunch boxes to be opened.

  Yes

  No

  N/A

• Are team being busy searched when leaving the store for any reason?

  Yes

  No

  N/A

• Is the door greater vidulent and aware of foil bag / bags entering the store?

  Yes

  No

  N/A

• All staff purchases leaving the store to be accompanied by a slip

  Yes

  No

  N/A

• Is a leader always present and visible on the sales floor?

  Yes

  No

  N/A

TILL ADMIN

• Are floats being check by leaders daily?

  Yes

  No

  N/A

• Are manual books locked in the safe and record kept?

  Yes

  No

  N/A

• Are price discrepancies being reported and immediately corrected?

  Yes

  No

  N/A

• Has the banking been done daily and recon sheet completed?

  Yes

  No

  N/A

• Are 2 people present when the safe is opened?

  Yes

  No

  N/A

• Have all monies be banked? No money left laying around at POS or in safe.

  Yes

  No

  N/A

• 2 people must walk to the bank

  Yes

  No

  N/A

• Have all petty cash been declared, polocy followed and over R400 authorized by AL?

  Yes

  No

  N/A

• Are all till kicks signed and valid reason recorded?

  Yes

  No

  N/A

• Are overs and understand reported and managed?

  Yes

  No

  N/A

• Have negatives been resolved daily?

  Yes

  No

  N/A

• Are repairs controlled and recorded?

  Yes

  No

  N/A

• Have all expired stock been written off and discarded?

  Yes

  No

  N/A

• Has all administrative been checked and signed off by the leader?

  Yes

  No

  N/A