Store Standards Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Product

• Minimum Stock level of one of each item in the current catalogue. Excludes defined 'limited stock' and 'backorder' items. Where handset colour variants exist, minimum of two in stock.

  Yes

  No

  N/A

• All deliveries and excess stock items stored appropriately out of sight of customers

  Yes

  No

  N/A

Merchandising

• All catalogue accessories on display with printed price tags matching catalogue price

  Yes

  No

  N/A

• All available spaces for accessories filled (hooks, walls, display cases)

  Yes

  No

  N/A

• No missing F&B cards. All h/sets have description panel. Pricing matches current offering

  Yes

  No

  N/A

• No missing dummy handsets

  Yes

  No

  N/A

• Where applicable, TeleChoice electronic media is on, updated and in good working order

  Yes

  No

  N/A

• Only current point of sale items on display (including posters, brochures, flyers, wobblers etc) in good condition

  Yes

  No

  N/A

• All custom signage defined as 'current' and approved by TeleChoice Head Office

  Yes

  No

  N/A

• Tablets & Netbooks Display

  Yes

  No

  N/A

• Optus Business Mobile Display

  Yes

  No

  N/A

• Outright Handsets Display

  Yes

  No

  N/A

• Optus, Boost & Virgin Prepaid Mobile Display

  Yes

  No

  N/A

• Catalogue Front Page Offer Display

  Yes

  No

  N/A

• Catalogue Back Page Offer Display

  Yes

  No

  N/A

• Catalogue Full Page Offers Display

  Yes

  No

  N/A

• Catalogue Half Page Offers Display

  Yes

  No

  N/A

• Mobile Accessories Display

  Yes

  No

  N/A

People

• All staff wearing only the approved TeleChoice uniform

  Yes

  No

  N/A

• All staff wearing only approved name badge or lanyard as well as iNcard badge.

  Yes

  No

  N/A

• All staff well groomed with a high level of personal hygeine

  Yes

  No

  N/A

• Minimum 80% result on monthly quiz

  Yes

  No

  N/A

Detail

• Free of cobwebs, tape residue, left over Blu-tack, dust, food waste and fingerprints

  Yes

  No

  N/A

• All counters clean and uncluttered

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Floor surfaces clean, free of dirt / dust, spills and marks

  Yes

  No

  N/A

• Rubbish bins not overflowing

  Yes

  No

  N/A

Score

• Final Score:

  Select 0 200 300 500 600 700 800 1000 1100 1200

  • 0
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  • 300
  • 500
  • 600
  • 700
  • 800
  • 1000
  • 1100
  • 1200

Notes

• Notes: