Retail Store Standards Audit

• Document No.

• Store

• Manager Present

• Prepared By

• Store Team Present (List Names)

External Store Standards

• Is the window display of a high quality?<br>- posters updated as per company policy <br>- store opening hours clearly visible<br>- all appropriate window vinyls displayed eg Family owned sign, security posters, no pets

  Yes

  No

  N/A

• Is the store exterior maintained to a high standard? - windows smear-free - clean paint work - no rubbish, moss or weeds

• Are the Front display windows cleaned?

  Yes

  No

  N/A

• Is the stereo outside ( Bathurst 7 days ), Prospect (weekend only ) And playing correct HSH music file

  Yes

  No

  N/A

• Is there furniture present outside store and is Displayed to a high standard

  Yes

  No

  N/A

Internal Shop Floor Standards

• Are all ceiling lights functioning?

  Yes

  No

  N/A

• Is the shop floor building well maintained?<br>- Any Damage to Store Facilities <br>- floors, walls and ceilings clear of scratches, marks and dirt<br>- all lighting in order

  Yes

  No

  N/A

• Are health and safety standards adhered to?<br>- clearly marked fire exits, meeting points and safety procedures<br>- available fire extinguisher<br>- shop floor clear of trip hazards

  Yes

  No

  N/A

• Is the music playing in-store appropriate and creating a good atmosphere?

  Yes

  No

  N/A

• Are uniform standards adhered to by all colleagues?<br>- HSH Uniform worn by all staff<br>- smart and tidy appearance

  Yes

  No

  N/A

• Are promotional materials up to date, neat and Tidy?<br>- Buy Now Cards<br>- Immediate Delivery Cards<br>- Business Cards<br>- current sale pos Eg Spring Sale posters

  Yes

  No

  N/A

• Is all POS, including on tills, up to date and as per Company Policy?<br>- no homemade POS on the shop floor. - Do all Tickets Adhere to HSH Merchandising standards

  Yes

  No

  N/A

• Are All Appropriate Lamps Switched on<br>- Pedestal Lamps switched on<br>- Bedside Lamps switched on

  Yes

  No

  N/A

• Are Cushions Correctly positioned on all Lounges with the price labels positioned down.

  Yes

  No

  N/A

• Are all lounges displayed correctly showing home theatre media , lights , storage ottomans lifted on Armarni , lift bed up , etc

  Yes

  No

  N/A

• I am a sofa bed and genuine Leather signs displayed on all sofa bed and leather lounge options

  Yes

  No

  N/A

• Are Homewares displayed on all Furniture. - Uncluttered and Free of Dust

  Yes

  No

  N/A

• Are terminals clean, de-cluttered and fully equipped to Facilitate a Sale?<br>- no missing electrical equipment (e.g. keyboard, scanner, chip & pin device)<br>- no paperwork in view of customer<br>- no food or drink on Counter

  Yes

  No

  N/A

• Are the external bins Locked

  Yes

  No

  N/A

• Are all bins out of customer sight and emptied regularly?

  Yes

  No

  N/A

Greet, Right-Sell, Expand and Close

• Greeting the customer<br>- acknowledged with eye contact and a smile within 30 seconds<br>- established the needs and purpose of the visit

  Yes

  No

  N/A

• Right-Sell<br>- benefits of Product clearly explained to customer<br>- No order taking - offered a few options<br>- Personalise the benefits of the product to the customers needs.

  Yes

  No

  N/A

• Expand. - Ask about the Whole of Home Solution, Eg Rug, mattress or Coffee Table

  Yes

  No

  N/A

• Close<br>- summarised the benefits of the recommended deal and how it matches the customer's needs<br>- summarised the benefits of choosing the right furniture and gave confidence that this is the best deal<br>- further explained the Lead Time of delivery or Pickup<br>- confidently took control and proceeded to the Computer

  Yes

  No

  N/A

Back Office Standards

• Is the Warehouse well maintained?<br>- clean and mark-free floors, walls and ceilings<br>- lighting in order<br>

  Yes

  No

  N/A

• Are safety procedures/ items clear and visible?<br>- fire exit bar removed<br>- available fire extinguisher<br>- safety meeting points visible

  Yes

  No

  N/A

• Are security guidelines adhered to?<br>- security cabinets locked<br>- Roller Door and Warehouse Door closed

  Yes

  No

  N/A

• Is all paperwork filed in appropriate Folders and are being followed up by Store Manager.

  Yes

  No

  N/A

• Is the kitchen cleanliness of a high standard?<br>- empty bins<br>- clean sink, microwave, fridge and surfaces<br>- cleaning products and food items stored away

  Yes

  No

  N/A

• Is the bathroom cleanliness of a high standard?

  Yes

  No

  N/A

• Are all employee belongings stored in the designated areas?

  Yes

  No

  N/A

• Is the Store manager aware of Current Store target and performance MTD

  Yes

  No

  N/A

• Is the store manager communicating sales targets and expectations to sales teams

  Yes

  No

  N/A

Summary & Actions

• undefined

• Assessor Signature

  Sign