Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Operations

• Are the contracts filed away each night?

  Yes

  No

  N/A

• Are employees actively masking important customer information from other customer vision?

  Yes

  No

  N/A

• Are the Protectcell memberships filed away each night?

  Yes

  No

  N/A

Appearance

• Are all handset holders maintained and used for all handsets, with no empty holders?

  Yes

  No

  N/A

• Does the store have a neat overall clean appearance?

  Yes

  No

  N/A

• Does the store have a professional appearance including all associates wearing name tags?

  Yes

  No

  N/A

• All posters displayed properly?

  Yes

  No

  N/A

Merchandising and Collateral

• Is the current your guide accessible to customers?<br>

  Yes

  No

  N/A

• Is the current business guide accessible to customers?

  Yes

  No

  N/A

• Are all accessories on each peg hook, and merchandised in a balanced pattern?

  Yes

  No

  N/A

• Does each handset have a fact tag displaying facts and updated prices for the current promotions?

  Yes

  No

  N/A

Inventory

• All accessories stocked neatly for quick access to replenish sales floor?

  Yes

  No

  N/A

• Does the store have at least 65% 4G smartphones in stock?

  Yes

  No

  N/A

• Does the location have Home Phone Connect ?

  Yes

  No

  N/A

• Does the location have Jet Packs?

  Yes

  No

  N/A

• Does the location have Tablets?

  Yes

  No

  N/A

Sales

• Are accounts being pulled up on every door swing?

  Yes

  No

  N/A

• Is the store utilizing the discovery questions?

  Yes

  No

  N/A

• Is the proper greeting being utilized when customers enter the door?

  Yes

  No

  N/A

• Is Protect cell being offered on phone sale ?

  Yes

  No

  N/A

• Is the accessory bundle being offered to every customer?

  Yes

  No

  N/A

• Store Manager

  Sign

• DM

  Sign